User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
71SmartHub or Base Station US B Local Storage
Essential Video Doorbell Wired
User Manual
Safely eject a USB storage device
It’s important to safely remove the USB device from your SmartHub. If you remove a USB
device while information is being recorded on it, the USB device might become permanently
unusable or the les on the USB device might be corrupted.
1. Open the Arlo app.
2. Tap SmartHub/Base Station/Bridge > Local Storage.
3. Tap Safely Eject USB Device.
4. Wait for the Unmounting USB storage device progress message to close.
5. Disconnect your USB storage device from your SmartHub.
Do not interrupt power to the SmartHub or remove the USB device while unmounting the
USB device.
6. The USB icon changes to gray
indicating that no USB device is connected.
USB recording is disabled until you connect another USB device.
View videos on a USB device
Video clips on USB storage devices don’t display in the Arlo app, but you can use a Windows-
based or Mac computer to view the clips.
1. Safely eject the USB storage device.
For more information, see Safely eject a USB storage device on page 71.
2. Connect the USB storage device that you ejected to a Windows-based computer or a Mac
computer.
3. Wait for the USB storage device to appear in the list of available drives on your computer,
and then open the drive folder to view the les on your USB storage device.
4. Open the Arlo folder.
Recorded videos are saved in this folder in MP4 format. Video les are named according
to this system: camera serial number_video number_date_video clip tag. Dates are in the
format YYYYMMDD.
Note: If you’re unable to play MP4 les on your computer, update your media player soware
to the latest version and try again.