User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
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12. Troubleshooting
The doorbell doesn’t scan the QR code in the
Arlo app during setup
During setup, your doorbell must scan a QR code from the Arlo app. If your doorbell doesn’t
emit a chime noise, then the QR code was not successfully scanned. If this situation occurs, try
the following:
• Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If possible, turn on porch
lights if installing at night, or provide some shade if your doorbell is exposed to direct
sunlight during installation.
• Move your phone closer to the doorbell’s camera lens.
Position your phone about four inches (10 cm) from the doorbell lens and slowly move it
closer. You can also try dierent angles.
• Increase the brightness on your phone.
Turn up the brightness on your phone to the highest level. On an iPhone, also select Light
(not Dark) under Settings > Display & Brightness.
• If your phone is small, consider using the Arlo app on a tablet to set up your doorbell.
• If the infrared (IR) LED on the doorbell is lit red while you are scanning the QR code, cover
the LED with your thumb. The IR LED can interfere with scanning the QR code.
• Clean the doorbell’s camera lens.
Use a lint-free cloth to remove any smudges.
IR LED location