User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
77Troubleshooting
Essential Video Doorbell Wired
User Manual
Use Bypass mode for the Power Kit
If your wired Arlo Essential Video Doorbell isn’t working as expected, even though the voltage
level of your doorbell transformer is 16-24 VAC, you might need to activate Bypass mode on
your Power Kit. When Bypass mode is turned on, your wired Arlo Essential Video Doorbell isn’t
electrically connected to your doorbell chime. This prevents your doorbell chime from ringing
when you use your doorbell.
We recommend that you turn on Bypass mode if:
• Your doorbell chime rings or buzzes at unexpected times, while your wired Arlo Essential
Video Doorbell is operating.
• The LED on your wired Arlo Essential Video Doorbell is amber during initial setup.
To activate Bypass mode on your Arlo Power Kit:
1. Turn o your power at the breaker.
2. Remove the cover from your doorbell chime.
3. Locate the Arlo Power Kit that is attached to your Doorbell Chime.
4. Move the switch on your Arlo Power Kit to Bypass Mode.
5. Turn your power back on at the breaker.
6. Turn o the traditional chime setting in the Arlo app.
Your Arlo Power Kit now bypasses your doorbell chime. Your doorbell chime will not ring
when someone presses your Video Doorbell.
If your wired Arlo Essential Video Doorbell still doesn’t function correctly aer activating
Bypass mode, you might need to consult an electrician to conrm the voltage and available
power.
Traditional chime doesn’t ring when I press the
doorbell
If your existing chime doesn’t ring when someone presses your wired Arlo Essential Video
Doorbell, your doorbell or Power Kit might not be wired correctly, or the temperature of your
wired Arlo Essential Video Doorbell might be too high.
If your wired Arlo Essential Video Doorbell doesn’t ring:
• Make sure that the Power Kit is correctly wired to your existing chime. For more
information, see Install the Power Kit in your chime box on page 89.