User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
78Troubleshooting
Essential Video Doorbell Wired
User Manual
• Make sure that Bypass mode is disabled on the Power Kit. For more information, see Use
Bypass mode for the Power Kit on page 77.
• Make sure that your wired Arlo Essential Video Doorbell is powered on and wired correctly.
For more information, see Video Doorbell LED doesn’t light on page 78.
• Check the chime setting in the Arlo app. For your chime to ring, the chime setting in the
Arlo app must be set to Mechanical or Digital, depending on the type of doorbell chime
you have. See Change the type of chime the doorbell triggers on page 47.
• Check if Silent mode is turned on in the Arlo app. See Turn Silent mode on and o on page
31.
• Check if the Arlo app is warning that your doorbell temperature is too high.
If your wired Arlo Essential Video Doorbell starts to get hot, typically from direct sunlight
on a hot day, the Arlo app disables your chime, but continues to operate. If your doorbell
gets too hot, the doorbell stops functioning until it cools down.
If your doorbell still doesn’t ring, visit www.arlo.com/en-us/support/ to speak with an expert.
Doorbell LED doesn’t light
During installation, if the LED is o for more than a minute, your doorbell isn’t receiving
power.
For information about the LED behaviors, see Video Doorbell LED on page 15.
To troubleshoot your wired Arlo Essential Video Doorbell when the LED is o, make sure that:
1. Power is available to your home.
2. The power breaker for your home is on.
3. The Power Kit is correctly wired to your doorbell chime.
4. Your wired Arlo Essential Video Doorbell is wired correctly.
5. The voltage of your doorbell transformer is between 16-24V AC.
If you have checked all these troubleshooting options, and the doorbell LED is still o,
consult an electrician to conrm whether your home is compatible with the wired Arlo
Essential Video Doorbell.