User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
82Troubleshooting
Essential Video Doorbell Wired
User Manual
6. Under Alert, make sure that the Push Notication check box is selected.
7. If you made changes, tap Save.
Check the Arlo app notication settings on an iOS device
Make sure that you allow the Arlo app to receive push notications. The Arlo app push
notications might be disabled on your iOS device.
1. Tap the Settings icon for your iOS device.
2. Tap Notications > Arlo.
3. Make sure that Allow Notication is selected.
Check the Arlo app notication settings on an Android device
Make sure that you allow the Arlo app to receive push notications. The Arlo app push
notications might be disabled on your Android device.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo app for the rst time, to receive alerts, you must select Allow when
asked if you want Arlo to send you push notications. For iOS apps, aer you respond to this
alert, it isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device o, and then turn the device back on. Aer you reinstall the app, return
the system clock to the correct setting.
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common geofencing
issues:
• Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile
device for geofencing on page 59.