User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
84Troubleshooting
Essential Video Doorbell Wired
User Manual
• Clean the camera lens on your mobile device.
The camera lens might have debris or a smudge on it, hindering its ability to scan the QR
code. Try using a lint-free cloth to remove anything that might prevent the camera from
scanning the QR code.
• If your QR code is scratched, damaged, or unreadable, contact Arlo Support.
Once your account and product are veried, Arlo Support experts can send an email to
provide an undamaged version of the damaged QR code on your chime.
Arlo doesn’t discover Chime 2 during setup
The Arlo Chime 2 is optional. If the Arlo app cannot discover your Arlo Chime 2, check the
following:
1. An internet connection is available. Check the status of the internet on your WiFi router. If
your router isn’t connected to the internet, contact your internet service provider (ISP) or
router manufacturer.
2. You are typing the correct WiFi network SSID (network name) and password. The network
SSID and password are case-sensitive and must be EXACTLY correct. You can tap the
password eye icon to view your password before submitting.
3. Your mobile device and Chime 2 are not too far away from your WiFi router. We
recommend placing your Chime 2 about 10-15 feet (3-4.5 meters) away from your WiFi
router during the setup process. When your Chime 2 is set up and connected, you can
move it to an indoor location within range of your WiFi router.
Chime 2 doesn’t ring when the doorbell is
pressed
The Arlo Chime 2 is optional. Your Arlo Chime 2 might not ring because your Essential Video
Doorbell is in silent mode, the Chime 2 isn’t paired with your doorbell, or due to internet
connection issues or power problems.