User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
85Troubleshooting
Essential Video Doorbell Wired
User Manual
If your Arlo Chime 2 isn’t ringing, check the following:
• Is your doorbell in silent mode?
To view or change the silent mode setting for your doorbell, tap the gear icon next to the
doorbell and then tap Silent Mode.
• Is your Chime 2 paired to your Essential Video Doorbell ?
To check, open the Arlo app and tap the gear icon next to your Chime 2. On the Device
Settings page, see if your doorbell appears under PAIRED DEVICES.
• Are your Arlo Chime 2 and the Essential Video Doorbell connected to internet?
To check, open the Arlo app and tap the Settings icon next to your Arlo device. The app
indicates whether the device is oline.
• Is your Arlo Chime 2 receiving power?
The Chime 2 must be plugged in to an indoor power outlet that supplies continuous power
AC power.
If your Arlo Chime 2 still doesn’t ring, reset it and add it back to your Arlo account. For more
information, see the following section, Reset the Chime 2.
If you are still unable to get Arlo Chime 2 to ring, visit www.arlo.com/en-us/support/ for
assistance.
Reset your Arlo Chime 2
The Arlo Chime 2 is optional. Your Chime 2 must be plugged in to a wall outlet during the
reset process . Resetting your Chime 2 returns it to its factory default settings and disables the
device. This means that you must use the Arlo app to set up your Chime 2 again aer a reset.
1. Plug your Chime 2 into a wall outlet.
2. Press and hold the Sync button on the side of your Chime 2 for 10 seconds, until the LED
starts ashing.
The LED ashes white when the reset process begins.
3. Let go of the Sync button when the LED starts ashing.