User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
86Troubleshooting
Essential Video Doorbell Wired
User Manual
4. Open the Arlo app and remove the Chime 2:
a. Tap the settings icon next to your Chime 2.
b. Scroll to the bottom of the Device Settings page, and tap Remove Device.
c. Close the Device Settings page.
5. Tap Add New Device on the Devices page.
6. Follow the instructions in the Arlo app to set up your Chime 2.
When your Chime 2 is connected to your Arlo Essential Video Doorbell, the chime appears
under PAIRED DEVICES on the Device Settings page in the Arlo app.
Verify that an optional SmartHub or base station
is online
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
To determine whether your SmartHub or base station is online, check the LED on the front of
the SmartHub or Base Station with Siren:
For a SmartHub or for a Base Station with Siren VMB4500:
• If the LED is solid blue, the SmartHub or base station is connected to the Internet.
• If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
For Base Station with Siren VMB4000, check the
Internet LED:
• If the Internet LED is green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
If you’re not at the same location as your SmartHub or base station, open the Arlo app or log
in to your Arlo account at my.arlo.com:
• If you can review the video feed from your cameras, your SmartHub or base station is
connected to the Internet.
• If instead of the video feed, you see an error message (such as SmartHub Oline or
something similar), your SmartHub or base station isn’t connected to the Internet.