User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
87Troubleshooting
Essential Video Doorbell Wired
User Manual
The SmartHub or base station is oline
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
If you’re not sure whether your SmartHub is oline, see Verify that an optional SmartHub or
base station is online on page 86.
1. Check the cable connections:
• The Ethernet cable is securely connected to the back of your SmartHub or base station
and to your router. You are using the Ethernet cable that came with your Arlo system.
• The power adapter is securely connected your SmartHub or base station and securely
plugged into an outlet.
2. Try to connect to the Internet from another device that is connected directly to your
router.
Try an Ethernet-connected device, not a device that is using WiFi (you can turn WiFi o on
the device to make sure that the device is connecting through the Ethernet cable).
If you can’t browse the Internet from this device, you must restore your router’s
connection to the Internet.
If you can browse the Internet from this device, continue troubleshooting.
3. Power cycle your SmartHub or base station and check the LED.
Unplug the power adapter from the outlet, wait one minute, and reconnect the power
adapter to the outlet. The SmartHub or base station takes one to two minutes to start.
For a SmartHub or for a Base Station with Siren VMB4500:
• If the LED is solid blue, the SmartHub or base station is connected to the Internet.
• If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
For Base Station with Siren VMB4000, check the
Internet LED:
• If the Internet LED is green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
4. If you or someone from an IT department customized your router settings:
a. Check your router’s DHCP settings and client list.
Make sure that DHCP is enabled and that router’s DCHP client list supplied an IP
address to the SmartHub. (If it did, the SmartHub or base station appears in the client
list.) For more information, see your router documentation.