User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
88Troubleshooting
Essential Video Doorbell Wired
User Manual
b. If you were previously able to connect your SmartHub to the Internet, but now can’t
connect, check the router’s security settings and rmware to make sure that no
changes were made since the last time it successfully connected.
You might want to temporarily lower the security settings on the router or temporarily
place the SmartHub in the DMZ to rule out any rewall restrictions. If you make these
changes, power cycle your SmartHub as described in Step 3.
c. Check to make sure that ports 443 and 80 are open on your router.
If you don’t manage your Internet environment, contact your IT department for
assistance with any rewall or router congurations. The SmartHub can’t connect
through most proxy servers. Check with your IT team and Internet service provider
(ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports
443 and 80 are open.
5. If you still can’t connect, visit support.arlo.com and submit a support case describing the
steps you took and provide the following information:
• SmartHub or base station serial number.
• User name (email address used to register your Arlo account).
• Internet service provider (ISP) name.
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1
Mbps upstream).
• Internet router model.
• List of other devices connected directly to your router.
• The last time and place that your SmartHub connected to the Internet.
Reset a SmartHub to factory settings
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
Performing a factory reset returns your SmartHub to the default settings. It also removes the
serial number from your Arlo account.