User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
14Get Started
Video Doorbell
User Manual
Video Doorbell LED
The LED is on the outside of your doorbell and indicates how the doorbell is
operating. The following sections describe how the LED works if you didn’t change
the default LED settings.
Note: For information about changing the LED behavior, see Control the LED on
page 19.
LED during setup
• Off. The doorbell is not receiving power.
Check that the power at the breaker is on.
Check that the wiring to the doorbell is secured.
• Solid white. The doorbell is powered on and ready for setup.
• Solid amber. The doorbell isn’t receiving enough power.
You might need to activate bypass mode. For more information, see Use Bypass
mode for the Power Kit on page 53.
You can also consult an electrician or replace your transformer and chime with one
that offers 16-24 VAC, with 10VA minimum.
• Flashing amber. Your Video Doorbell didn’t connect to your WiFi network. During
setup, make sure that your phone and doorbell connect to your 2.4 GHz WiFi
network.
• Flashing white. Your Video Doorbell is scanning for a QR code, attempting to
connect to WiFi, or attempting to connect to the Arlo network. If your doorbell
LED continues to ash white for more than a few minutes, change the WiFi settings
in your phone to connect to the same 2.4 GHz WiFi network as the doorbell. Also
conrm that your WiFi router has an Internet connection..
• Alternating amber and white. The operating temperature or voltage is too low.
Wait up to 13 minutes for the doorbell to warm up or for its internal battery to
charge.
LED after setup
• Slow breathing pattern white. The doorbell detected motion.
• Solid white. The doorbell was pressed and is calling you or the doorbell is
connected to a call.
• Fading white. The call from the doorbell ended.