User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
15Get Started
Video Doorbell
User Manual
Tips for optimal WiFi performance
The distance between WiFi devices can affect the WiFi signal:
• Maximum recommended distance. We recommend that you place your WiFi
router within 300 feet (90 meters) from the Arlo Video Doorbell. The maximum
line-of-sight range of 300 feet is reduced by each wall, ceiling, or other major
obstruction between the doorbell and the router.
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½
feet (2 meters) between your Arlo Video Doorbell and any Arlo cameras that you
install.
These materials can reduce WiFi signal strength if they are located between WiFi
devices:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for
your doorbell.
1. Open the Arlo app.
2. Tap the gear icon next to the Arlo Video Doorbell.
3. Tap Device Utilities > Motion Detection Test.
4. Move in front of the camera.
During this test, the camera LED blinks white when motion is detected.
5. Move the slider to adjust the motion sensitivity level as needed.
6. Edit the ruler to enter the motion sensitivity level that you want to use. See Change
motion sensitivity on page 41.