User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
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5. Change Your Settings
Once you set up your Arlo account, you can access it by using the Arlo app on a
smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
Two-step verication
Two-step verication helps protect your account by adding another layer of security
when you log in to your Arlo account. Arlo will verify your identity anytime you sign in
with a new device. You can have up to ve different two-step verication methods, in
addition to the email address associated with your Arlo account.
Note: If you’re a Friend on someone’s Arlo account, and the account owner sets up
two-step verication, you don’t have to use two-step verication to log in. Likewise,
if you set up two-step verication as a Friend on an Arlo account, the account owner
isn’t affected.
To sign in with two-step verication, you must rst enter your email address and
password. Then, you must authenticate your identity with a security code (delivered
by SMS text message or email) or conrmation from an already trusted device.
Requiring two pieces of information helps to prevent any unwanted log in, even if
someone has your Arlo account password.
• Push notication. When someone attempts to log in to your Arlo account on a
new device, Arlo sends a push notication to a previously trusted (and currently
logged in) iOS or Android device. Tap the push notication on the trusted device
to approve or deny the log in.
• SMS text message. When someone attempts to log in to your Arlo account,
Arlo sends a text message to the phone number that you veried for two-step
verication. Enter the security code from the text message to complete the log in.
• Email. If you can’t access a trusted device with push notications, or if you can’t
receive SMS text messages, you can request a security code to be sent to the
email associated with your Arlo account.