User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
44Modes, Rules, and Alerts
Video Doorbell
User Manual
Geofencing accuracy
For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The
local environment affects geofencing:
• In urban environments, where the cell towers and WiFi routers are more dense,
geofencing accuracy can reach 100–200 meters.
Note: If you live in a skyscraper, geofencing might not work reliably due to GPS
inaccuracies. Using the Large radius setting might help.
• In rural areas, where cell towers and WiFi routers are sparse, geofencing accuracy
can reach several hundred meters.
To improve geofencing accuracy, make sure that your mobile device meets these
conditions:
• WiFi is turned on.
• GPS or location services are turned on.
Prepare your mobile device for geofencing
1. Enable GPS or location services so that Arlo can locate your device.
2. Enable WiFi.
3. Download the Arlo app and log in on each mobile device that you plan to enable
for geofencing.
For Arlo Geofencing to work on your device, you must adjust the settings on your
Android or iOS mobile device as follows:
Android devices
• Location permission = On
• Location services = On
• Battery saver = Off
• Data limit = Off
• Airplane mode = Off
iOS (Apple) devices
• Share my location = On
• Location services = Always
• Airplane mode = Off