User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
46Modes, Rules, and Alerts
Video Doorbell
User Manual
geofence, triggering the home state and your cameras are disarmed. If one person
leaves, but another is still home, the cameras stay disarmed in the home state until the
last person leaves (last out).
We recommend that you enable geofencing only for the mobile device that each
person carries every day. For example, if you use a smartphone and a tablet, and
you take your phone when you leave, set your phone as an enabled device in your
Geofencing settings. Don’t set your tablet as an enabled device, because Away mode
won’t be triggered when you go out and leave your tablet home.
The Geofencing mode only changes from Home to Away when all enabled mobile
devices are outside the Device Location in your Geofencing settings.
To review which mobile devices participate in geofencing, open the Arlo app and
check the Enabled Devices page in Geofencing settings (in the Modes section of
the Arlo app). Remove any devices that you don’t want to trigger Home/Away mode
changes.
Make sure that these conditions are met:
• Your Arlo devices are online.
• Geofencing is enabled.
• Your friends’ and family’s mobile devices are added to your account.
For information about adding devices, see Enable or disable geofencing for
friends’ mobile devices on page 46.
• (Required when your friend wants to participate in geofencing) Your friend is
logged in to the Arlo app on his or her mobile device and the GPS or location
service is enabled on your friend’s mobile device.
Enable or disable geofencing for friends’ mobile devices
1. Open the Arlo app.
2. Tap Mode.
3. Tap the Arlo Video Doorbell.
4. Tap Edit
next to Geofencing.
5. Tap Enabled Devices.
A list of mobile devices displays. A check mark appears next to the device name
when geofencing is enabled.
6. Tap one or more mobile devices.