User Manual

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7. Troubleshooting
Video Doorbell doesn’t scan the QR code
in the Arlo app during setup
During setup, your doorbell must scan a QR code from the Arlo app. If your doorbell
doesn’t emit a chime noise, then the QR code was not successfully scanned. If this
situation occurs, try the following:
• Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If possible, turn
on porch lights if installing at night, or provide some shade if your doorbell is
exposed to direct sunlight during installation.
• Move your phone closer to the doorbell’s camera lens.
Position your phone about four inches (10 cm) from the doorbell lens and slowly
move it closer. You can also try different angles.
• Increase the brightness on your phone.
Turn up the brightness on your phone to the highest level. On an iPhone, also
select Light (not Dark) under Settings > Display & Brightness.
• If your phone is small, consider using the Arlo app on a tablet to set up your
doorbell.
• If the infrared (IR) LED on the doorbell is lit red while you are scanning the QR
code, cover the LED with your thumb. The IR LED can interfere with scanning the
QR code.
• Clean the doorbell’s camera lens.
Use a lint-free cloth to remove any smudges.
IR LED location