User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
51Troubleshooting
Video Doorbell
User Manual
The Arlo app doesn’t nd the doorbell
during setup
After your doorbell scans the QR code in the Arlo app during setup, the Arlo app
attempts to discover your Arlo Video Doorbell on the same WiFi network that your
phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during
setup you must connect your phone to the same 2.4 GHz WiFi network.
If the Arlo app doesn’t discover your doorbell during the setup process:
1. Check the doorbell LED to see what went wrong.
• Doorbell LED ashes yellow for 10 seconds. The doorbell can’t connect to
the WiFi network. Make sure that you enter the correct WiFi settings for your
2.4 GHz WiFi network. The WiFi network name (SSID) and WiFi password are
both case sensitive. MyWiFiPassword is not the same as mywipassword.
• Doorbell LED ashes white for up to 10 hours. The doorbell connected to a
WiFi network, but it is not on the same WiFi network as your phone. To correct
this situation, connect your phone to the same 2.4 GHz WiFi network as your
doorbell.
2. Check your phone’s WiFi connection.
During setup, your phone must connect to the same 2.4 GHz WiFi network as your
doorbell.
Many WiFi routers broadcast in both the 2.4 GHz and 5 GHz WiFi bands. Your
home network might include two WiFi networks, or even three if you have a guest
network.
• In your phone’s WiFi settings, look for your WiFi network name that ends in
2, 2.4, or 2G and connect to that network. For more information, see Connect
your mobile device to a 2.4 GHz WiFi network on page 52.
• Your phone might automatically connect to cellular data. To keep this from
happening, make sure that Wi-Fi Assist and Adaptive Wi-Fi features are off
on your mobile device. These features allow mobile phones to automatically
switch between WiFi and cellular network Internet access.
• If you use a VPN or WiFi extender, disconnect it during the WiFi setup process.
3. Check your WiFi router’s Internet connection.
After your doorbell connect to the same WiFi network as your phone, the Arlo app
needs to access your Arlo account in the cloud in order to add your doorbell to
your Arlo account.
If your doorbell is still ofine, visit Arlo Support www.arlo.com/en-us/support/.