User Manual

52Troubleshooting
Video Doorbell
User Manual
Connect your mobile device to a 2.4 GHz
WiFi network during setup
Your Arlo Video Doorbell can only connect to a 2.4 GHz WiFi network. Many routers
broadcast WiFi networks in both 2.4 GHz and 5 GHz bands, so your phone might
connect to the 5 GHz WiFi band. During setup, connect your phone to your 2.4 GHz
WiFi network, then connect your Video Doorbell to that same 2.4 GHz WiFi network.
Find your 2.4 GHz WiFi network name and password
Your phone might connect to your 5 GHz WiFi network most of the time. If you’re not
sure about how to nd the 2.4 GHz WiFi network:
• Look on your WiFi router label
Many routers have a label that shows the WiFi network name, which is also called
an SSID. Your 2.4 GHz network name might have a 2, 2.4, or 2G at the end. Your
5 GHz network name might have a 5 or 5G at the end. If you changed your WiFi
settings, then check the place where you saved your custom settings.
• If your WiFi network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz,
ask your Internet service provider (ISP) or the person who set up your WiFi router.
• If you have a mesh WiFi network, it uses only one WiFi network name for both WiFi
bands. The doorbell nds and connects to the 2.4 GHz WiFi band. As long as you
connect your phone to the same mesh network, Arlo can discover the doorbell.
Connect your iOS (Apple) device to a 2.4 GHz network
1. Unlock your device and tap Settings.
2. Tap Wi-Fi, near the top of the list of settings options.
3. Turn on WiFi by tapping the switch next to Wi-Fi at the top.
Note: WiFi is activated when the switch is green.
4. Select a 2.4 GHz WiFi network.
This is commonly indicated by a 2, 2.4, or 2G at the end of the network name.
5. If prompted, enter the password for the network.
When you are connected to the WiFi network, a blue check mark appears to the
left of the network name.