User Manual

54Troubleshooting
Video Doorbell
User Manual
The chime doesn’t ring when I press the
doorbell
If your existing chime doesn’t ring when someone presses your Video Doorbell, your
Video Doorbell or Power Kit might not be wired correctly, or the temperature of your
Arlo Video Doorbell might be too high.
If your Arlo Video Doorbell won’t ring:
• Make sure that the Power Kit is correctly wired to your existing chime. For more
information, see Install the Power Kit in your chime box on page 10.
• Make sure that Bypass mode is disabled on the Power Kit. For more information,
see Use Bypass mode for the Power Kit on page 53.
• Make sure that your Video Doorbell is powered on and wired correctly. For more
information, see Video Doorbell LED doesn’t light on page 54.
• Check the chime setting in the Arlo app. For your chime to ring, the chime setting
in the Arlo app must be set to Mechanical or Digital, depending on the type of
doorbell chime you have. See Change the type of chime the doorbell triggers on
page 35.
• Check if Silent mode is turned on in the Arlo app. See Turn silent mode on and off
on page 19.
• Check if the Arlo app is warning that your doorbell temperature is too high.
If your Video Doorbell is heated to 149°F–185°F (65°C–85°C), the Arlo app
disables your chime, but continues to operate. If your doorbell is heated to above
185°F (85°C) the doorbell stops functioning until it cools down.
If your doorbell still doesn’t ring, visit www.arlo.com/en-us/support/ to speak with an
expert.
Video Doorbell LED doesn’t light
During installation, if the LED is off for more than a minute, your doorbell isn’t
receiving power.
For information about the LED behaviors, see Video Doorbell LED on page 14.
To troubleshoot your Video Doorbell when the LED is off, make sure that:
1. Power is available to your home.
2. The power breaker for your home is on.