User Manual

57Troubleshooting
Video Doorbell
User Manual
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a
browser. Make sure that your browser isn’t blocking the plug-in and that you’re using
the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that
Arlo can stay connected, you must keep ports 443 and 80 open on your router. Also
see the following sections WiFi signal interference and Out of range.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks, WiFi
devices, and transmitted frequencies in the area where you place your WiFi router
and cameras.
We recommend that you allow at least 6½ feet (2 meters) between your Arlo Video
Doorbell and any Arlo cameras that you install to prevent WiFi signals between the
devices from interfering with each other.
Out of range
Make sure that your Arlo Video Doorbell is no farther than 300 feet (90 meters) from
your WiFi router. The range might be less if metal objects or thick walls and ceilings
are between your router and the Arlo Video Doorbell.
Not receiving push notications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notication when you log in. If you
used the logout option instead of simply exiting the app, you must log back in to the
app. You receive Arlo alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notication is enabled in the
Armed mode or in a custom mode if you created one.
1. Open the Arlo app.
2. Tap the Mode button.