User Manual
Table Of Contents
- 1. Get to Know Your Arlo Video Doorbell
- 2. Get Started
- 3. Use Your Video Doorbell
- 4. View and Record Videos
- 5. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Video Doorbell settings
- Adjust the flicker setting
- View device information
- Remove a device from your account
- Restart the Video Doorbell from the Arlo app
- 6. Modes, Rules, and Alerts
- 7. Troubleshooting
- Video Doorbell doesn’t scan the QR code in the Arlo app during setup
- The Arlo app doesn’t find the doorbell during setup
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Use Bypass mode for the Power Kit
- The chime doesn’t ring when I press the doorbell
- Video Doorbell LED doesn’t light
- Power interruption notification
- Remove the Video Doorbell from its mount
- Reset the Video Doorbell
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
59Troubleshooting
Video Doorbell
User Manual
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common
geofencing issues:
• Your mobile device isn’t sharing its location information with Arlo. See Prepare
your mobile device for geofencing on page 44.
• Away mode isn’t triggered when you leave because an extra mobile device
that’s enabled for geofencing is still in the Device Location. See Geofencing with
multiple mobile devices on page 45.
• Geofencing stopped working because the location sharing settings for a mobile
device changed. See Prepare your mobile device for geofencing on page 44.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as
Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable
any apps that suppress the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only
change Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See Grant access to friends on page
32.
• Set your device as an Enabled Device in Geofencing settings. See Enable or
disable geofencing for friends’ mobile devices on page 46.
Still experiencing issues with geofencing? Contact Arlo Customer Support.