Warranty

LIMITED HARDWARE WARRANTY
Thank you for selecting Arlo products.
Important!
To view general product information and
documentation, please visit:
https://www.arlo.com.
Please retain your receipt as proof of
purchase.
HOW CONSUMER LAW RELATES
TO THIS WARRANTY
THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND
YOU MAY HAVE OTHER RIGHTS
THAT VARY FROM STATE TO
STATE, PROVINCE, OR COUNTRY.
OTHER THAN AS PERMITTED BY
LAW, ARLO DOES NOT EXCLUDE,
LIMIT OR SUSPEND OTHER RIGHTS
YOU HAVE, INCLUDING THOSE
THAT MAY ARISE FROM THE
NONCONFORMITY OF A SALES
CONTRACT. FOR A FULL
UNDERSTANDING OF YOUR
RIGHTS YOU SHOULD CONSULT
THE LAWS OF YOUR STATE,
PROVINCE, OR COUNTRY.
FOR OUR AUSTRALIAN
CUSTOMERS: PLEASE NOTE
THAT THIS WARRANTY IS IN
ADDITION TO ANY STATUTORY
RIGHTS IN AUSTRALIA IN
RELATION TO YOUR GOODS
WHICH, PURSUANT TO THE
AUSTRALIAN CONSUMER LAW,
CANNOT BE EXCLUDED. Our
goods come with guarantees that
cannot be excluded under the
Australian Consumer Law.
You are entitled to a replacement or
refund for a major failure and
compensation for any other reasonably
foreseeable loss or damage. You are
also entitled to have the goods repaired
or replaced if the goods fail to be of
acceptable quality and the failure does
not amount to a major failure.
For standard Arlo warranty support in
Australia please call: 1 300 361 254. If
you have a return authorization number
given to you by Arlo technical support,
please send your product to the following
address:
BRIGHTSTAR LOGISTICS PTY LTD.
Attn: Arlo Returns
Door 7, 11-13 ASH ROAD,
PRESTONS,
NSW 2170
For standard Arlo warranty support in the
United States, please contact:
Arlo Technologies, Inc.
2200 Faraday Avenue, Ste. 150
Carlsbad, CA 92008
PRODUCTS COVERED BY THIS
WARRANTY
As indicated above, the benefits to the
consumer given by this Arlo warranty
do not exclude any other rights and
remedies of the consumer under any
law in relation to the goods and
services to which the warranty relates.
This warranty applies to any Arlo
products you have purchased from an
authorized Arlo reseller.
Our policy is to offer product warranties
an
d to perform services only on products
purchased from an authorized Arlo
reseller and only accompanied by a
receipt or proof of purchase. If you
purchase an Arlo product from an
unauthorized reseller or if the original
factory serial number has been removed,
defaced or altered, this Arlo warranty
will not be valid.
Unfortunately, there are some websites
and dealers who claim to be authorized
Arlo resellers but are not. Products sold
on these websites or from these dealers
do not carry a warranty from Arlo. When
you purchase products from an
unauthorized website or dealer, you are
taking a risk because these products may
be counterfeit, used, defective, or may
not be designed for use in your country.
Please protect yourself and your Arlo
product by ensuring that you only
purchase Arlo products from an
authorized reseller. If you have any
questions about authorized resellers,
please visit our website.
WHAT THIS WARRANTY COVERS
Arlo warrants its products contained in
their original packaging against defects
in material and workmanship when the
products are used normally for their
intended purposes.
All Arlo limited warranties begin on the
date of purchase. PLEASE RETAIN A
COPY OF YOUR RECEIPT AS
PROOF OF PURCHASE. The length
of the limited warranty will vary
depending upon the Arlo product you
bought. Please see the product detail
pages on arlo.com to determine the
warranted period for your specific
Arlo product.
All Arlo warranties (as opposed to
statutory guarantees or non-excludable
statutory warranties), including any
implied warranties, are valid only for the
period of time the Arlo product is owned
by the “original purchaser” of the
product. The “original purchaser,” for the
purposes of this warranty, is the first
purchaser of the product from Arlo or an
Arlo authorized reseller. All Arlo limited
warranties, including lifetime warranties,
are not transferable.
There are some components of current
Arlo products, such as hard drives,
batteries, and power supplies that will
have warranty lengths that differ from
the underlying Arlo product.
TO THE EXTENT PERMISSIBLE BY
APPLICABLE LAW, THIS
WARRANTY AND ANY IMPLIED
WARRANTIES ARE YOUR
EXCLUSIVE WARRANTIES AND
REPLACE ALL OTHER
WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED. SOME
STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
WHAT IS NOT COVERED BY THE
ARLO WARRANTY
This warranty does not apply if the Arlo
product fails due to damage from
shipment, handling, storage, accident,
abuse or misuse, or if it has been used or
maintained in a manner not conforming
to product manual instructions, has been
modified in any way, or has had any
serial number removed or defaced. For
Arlo products that can use replaceable
batteries, use of only high-quality, non-
counterfeit, and non-rechargeable
batteries is recommended. In these
products, the use of rechargeable
batteries or inferior-quality batteries that
cause damage to your Arlo product will
void this warranty. Repair or
modification of the product by anyone