User Manual

68Troubleshooting
Arlo Essential Series Wire-Free Camera
User Manual
Power cycle and reset the camera to its factory settings
This process performs a hardware reset, which factory resets, power cycles, and shuts down
the camera. To continue using your camera, you must wake the camera and re-add it to your
Arlo account.
1. Disconnect the camera’s USB charging cable if you were using it.
2. Press and hold the sync button for about 20–30 seconds,
The camera LED lights solid blue for 2 seconds, then blinks amber 3 times.
3. Continue holding the sync button through all the LED behaviors, until you have held it for
20–30 seconds.
The camera returns to its factory settings and shuts down. For information about waking
the camera, see
Use the sync button to wake the camera on page 11.