Arlo Wire-Free HD Security Camera System User Manual NETGEAR, Inc.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1.
Video Settings.........................................................................................................................................................................................31 View Device Information �����������������������������������������������������������������������������������������������������������������������������������������������������33 Restart the Camera....................................................................................................................
9. FAQs and Troubleshooting 54 Battery FAQs.............................................................................................................................................................................................
1. Set Up Your System Setting up your Arlo system involves these steps: 1. Install your base station. 2. Get an account and link the base station. 3. Insert batteries into your cameras. 4. Sync your cameras to the base station. 5. Position your cameras. Install Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere. ¾¾ To install your base station: 1. Connect the base station to your router using an Ethernet cable. 2.
Set Up Your System 3. Plug the AC adapter into an electrical outlet. 4. Press the On-Off button on the back of the base station. The Power LED and Internet LED light green in about two minutes. Your base station is set up. Arlo Base Station LEDs See the following image for explanations for green, amber, and blinking LEDs: Power Internet Camera Green The base station is powered on. Green The base station is connected to the Internet. Green Cameras are connected to the base station.
Set Up Your System Use the Arlo App to Set Up an Account After you set up your base station, get the Arlo app and set up an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet-connected computer or mobile device. On mobile devices, use the Arlo app for the best viewing experience. Visit the Apple App Store or the Google Play Store to download the Arlo app for iOS or Android devices. ¾¾ To set up an Arlo account: 1.
Set Up Your System 8. Complete the required fields for account setup. 9. Click or tap Continue. 10. Select a subscription plan. Note: For more information, see Subscription Plans on page 46. Your Arlo account is set up. The Basic subscription plan supports up to five synced cameras. You can upgrade to a paid subscription plan to support more cameras.
Set Up Your System 4. Insert two batteries near the compartment hinge. Pay careful attention to the orientation of the batteries when you insert them. 5. Close the battery door. For more information, see Safe Battery Handling and Usage on page 64. Your cameras are ready to sync. Sync Your Cameras ¾¾ To sync your cameras: 1. Bring the camera within one to three feet (30 cm to100 cm) of the base station. 2.
Set Up Your System 3. Wait for the sync status LED on the base station to light green. 4. Press the Sync button on top of the camera for about two seconds and then release the button. A blue LED on the camera blinks rapidly to confirm a successful sync. After the camera syncs, the Power LED on the base station might start blinking. This indicates that the camera’s firmware is updating. For information about firmware updates, see Arlo Camera Firmware Updates on page 11. 5. Repeat for each camera.
Set Up Your System Place or Mount Your Cameras You can place your camera on a shelf or other flat surface, or you can mount it to the wall. Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on page 15. ¾¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided.
Set Up Your System Position Your Cameras Arlo’s Position mode allows you to see what your camera sees. Using Position mode, you can make sure that your Arlo camera is positioned to monitor the precise area that you want. For more information, see Position Mode on page 15. It’s important to keep distance in mind when placing your Arlo cameras: • Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters) from the base station.
Set Up Your System • Aim with the cloud. Use Arlo’s Position mode to send video to the cloud as quickly as possible. This allows you to aim the camera while watching the video feed on your Arlo smartphone app to make near-real-time adjustments to the camera’s position. Go to your camera’s Settings option to turn on Position mode. After the camera is in place, you can turn off Position mode, or it automatically turns off after five minutes. For more information, see Position Mode on page 15.
Set Up Your System Position Mode Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode. ¾¾ To place your camera in Position mode: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. If you are using a mobile device that supports a Touch ID fingerprint identity sensor, you are prompted to enable Touch ID or skip. 2. Click or tap Settings. The Settings page displays. 3.
Set Up Your System Add a Camera From Another Arlo Account ¾¾ To add a camera from another Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Log in to the old Arlo account. 3. Click or tap Settings. The Settings page displays. 4. Click or tap My Devices. A list of cameras displays. 5. Click or tap the camera. The settings for the camera display. 6.
2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings, mark them as favorites, and search using the filter. View the Cameras Page When you launch the Arlo app, the Cameras page displays. Camera name Camera icons Camera feed New recordings Optional continuous video recording (CVR) View offers Select cameras Settings Recording library Detection modes View Camera Feeds You can view your camera feeds at any time. ¾¾ To view camera feeds: 1.
View Your Content Motion. Motion detection is on for this camera. WiFi Signal. The camera is connected with WiFi. This indicates the WiFi signal strength. 2. To view and listen to a live feed, click or tap Live on the camera feed image. A row of live feed icons displays below the live stream image for the camera. 3. To stop viewing and listening to the live feed, click or tap the Pause icon.
View Your Content Control the Camera Feed Image If you use more than one camera, you can change the order in which the camera feeds are displayed on the Cameras page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾¾ To change the camera order on the Cameras page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings.
View Your Content A list of cameras displays. 3. Click or tap the camera. The camera settings display. 4. Click or tap Video Settings. The video settings display. 5. Click or tap Zoom . 6. Resize and position the image box as necessary. 7. Click or tap Zoom . Your settings are saved. Rotate a Camera Feed You can invert the video feed image. ¾¾ To rotate the video display: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.
View Your Content Cloud Recording With cloud recording, everything the cameras record is sent to the cloud for secure storage in your library. You can access these recordings from anywhere you are using a mobile device, or on a Windows or Mac computer. All recordings are encrypted with the user name and password that you create. No one else can access your recordings. We provide free cloud storage for the life of the cameras.
View Your Content Days on which a video clip was recorded are indicated with a green circle. 4. Click or tap a highlighted date. Recordings from that date display below the calendar. Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2.
View Your Content The Cameras page displays. 2. Click or tap Library. The Library page displays. 3. Click or tap the Filter icon in the upper left corner of the page. The Filter page displays. 4. Click or tap Reset at the bottom of the page. Filtering is turned off. The Filter icon filtering is not in use. becomes an outline to show that Share and Download Clips ¾¾ To share and download clips from the library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.
View Your Content When signal strength is at one or two bars, cameras might go out of range intermittently due to fluctuations in the environment, and video quality suffers. For more information about making sure that your cameras are within range, see How far can I place my Arlo Wire-Free or Arlo Pro Wire-Free cameras from the base station?. 2. Minimize the number of networks, WiFi devices, and transmitted frequencies near your base station and cameras.
3. Personalize Your System You can customize settings such as the camera name to make your Arlo Wire-Free system easier to manage. You can grant access to friends and set up cloud recording. Name Your Cameras You can easily customize your cameras by renaming them. ¾¾ To rename your camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3.
Personalize Your System Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Under Account, click or tap Profile. The Profile page displays. 4. If you are using a smartphone, tap Edit at the top of the page. The Profile page displays. 5.
Personalize Your System 3. Under Account, click or tap Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library. Friends are granted limited access to some of the settings and features of your Arlo account.
Personalize Your System Edit a Friend’s Access Privileges ¾¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Under Account, click or tap Grant Access. A list of your friends displays with the status of their accounts. 4. Click or tap the friend, and click or tap Edit . The Edit page displays. 5.
Personalize Your System A list of your friends displays with the status of their accounts. 4. Select the friend, and click or tap Edit The Edit page displays. 5. Click or tap Delete Friend. 6. Click or tap Yes. The friend is deleted. 29 .
4. Settings You can customize Arlo settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾¾ To turn the Arlo app Touch ID login on and off: 1. Tap the Arlo icon on your mobile device. The Cameras page displays. 2. Tap Settings. The Settings page displays. 3. Tap Profile. The Profile page displays. 4. Tap Log in with Touch ID.
Settings 4. Click or tap the camera. The settings for the camera display. 5. Click or tap Time Zone. The Time Zone page displays. 6. Click or tap a time zone. 7. Click or tap Done. If you are using a mobile device, your settings are saved. 8. If you are using a computer, click Save. Your settings are saved. Video Settings Turn Night Vision On and Off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low-light conditions.
Settings 5. If you are using the Arlo app on a mobile device, tap Video Settings. The Video Settings page displays. 6. Click or tap Night Vision. Your settings are saved. Change the Power Management You can increase or decrease the battery life in your Arlo camera by adjusting the power management settings. ¾¾ To adjust the power management settings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
Settings View Device Information ¾¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Click or tap My Devices. A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5. Scroll down to the Version heading and view the firmware version, hardware version, and serial number.
Settings 5. Scroll down and click or tap Restart. The camera restarts. Remove a Camera From Your Account ¾¾ To remove a camera from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Settings. The Settings page displays. 3. Click or tap My Devices. A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5.
Settings A list of cameras displays. 4. Click or tap the camera. The settings for the camera display. 5. Tap Camera On/Off. Tapping this button turns the camera on and off.
5. Modes, Rules, and Smart Alerts Modes let you use rules to set and control automated actions. With modes, the Arlo camera can be on the lookout for you, even when you are not using the Arlo app. Arlo comes with the following modes: Armed. Detection is on for this camera. Disarmed. Detection is off for this camera. Schedule. Manage detection based on a schedule. Geofencing.
Modes, Rules, and Smart Alerts 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the camera. The Mode page displays. 4. Click or tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. When you view the Cameras page, the active icons that display at the top of the camera feed are based on the currently selected mode. When motion detection is on, the Motion icon displays.
Modes, Rules, and Smart Alerts The Motion detection settings page displays. 7. Move the slider to adjust the sensitivity level for motion detection for this camera. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app.
Modes, Rules, and Smart Alerts 7. Under Alert, click or tap Push Notification to turn alerts on and off for your mobile device. 8. For email notifications, make sure that the Email Alerts check box is selected. 9. To specify an email address, click or tap Edit the email address. next to Email Alerts and enter 10. Click or tap the Save button. Your settings are saved. Set Up Geofencing A geofence is a virtual fence that helps to discover when something or someone enters or exits a predefined zone.
Modes, Rules, and Smart Alerts 5. Tap Allow. Geofencing works only if Arlo can locate your mobile device. The Location Address page displays. 6. To change the addrress, tap the Address field, type the address for your location., and then tap Next. The geofence radius displays as Medium. 7. To change your radius setting, tap the Radius icon, select a radius size, and tap Next. Radius size options are Small, Medium, or Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 8.
Modes, Rules, and Smart Alerts Make sure that these conditions are met: • Your Arlo devices are online. • Your geofencing feature is enabled. • Your friend’s mobile device is added to your account. For more information about adding devices, see Enable or Disable Geofencing for Friends’ Mobile Devices on page 41. • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo App on a mobile device.
Modes, Rules, and Smart Alerts Geofencing Accuracy For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. • In urban environments, where the cell towers and Wi-Fi routers are more dense, geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help.
Modes, Rules, and Smart Alerts If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Mode. A list of cameras displays. 3. Click or tap the camera. A list of available modes displays. 4. Click or tap Schedule 5. Click or tap Edit . next to Schedule. The Schedule page displays. 6. Click or tap + Add. The Add Schedule page displays. 7. Set the days and times and then click or tap Save. The schedule is saved.
Modes, Rules, and Smart Alerts 5. Click or tap Edit next to Schedule. The Schedule page displays. 6. Click or tap the schedule. The Edit Schedule page displays. 7. Change the start and stop times and click or tap Save. The schedule is saved. Add a Mode You can add new modes to tell your camera what to do in certain situations. For example, you can set your camera to record videos when the motion sensor is activated and to alert you with an email message.
Modes, Rules, and Smart Alerts 7. Enter the detection settings and the detection choices for the rule. You can use the sliders to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that Arlo captures. • Lower the sensitivity percentage to decrease the number of videos that Arlo captures. 8. Click or Tap Next. The Motion Settings page displays. 9.
6. Manage Your Subscription Plan Every Arlo camera includes free Basic service that offers basic features and functionality. When activating your camera, you can choose between the Basic, Premier, and Elite service plans. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family.
Manage Your Subscription Plan 4. Click or tap Change Subscription. The Subscription Plan page displays. 5. To change to a Premier or Elite plan, click or tap SELECT. 6. Follow the onscreen instructions to change your subscription. After your payment is processed, your service level information is updated on the Subscription page.
7. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.
8. Use SmartThings With Arlo Cameras With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings app, so all your smart devices can work together. For example, if your Arlo camera detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm. Arlo camera feed integrated into the SmartThings app After you integrate your Arlo Wire-Free Cameras into the SmartThings app, you must use the SmartThings app to configure your modes and rules.
Use SmartThings With Arlo Cameras Disarm Your Cameras When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they must be in Disarmed mode before you can begin the integration setup. You cannot use Schedule mode or Geofencing mode at the same time as SmartThings mode. You must also disable any IFTTT recipes that change the Arlo system mode. ¾¾ To disarm your cameras: 1.
Use SmartThings With Arlo Cameras 6. Tap Cameras > Netgear Arlo. 7. Tap Arlo (connect). 8. Tap Connect to Arlo. 9. Enter your Arlo login credentials 10. On the bottom of the page, accept the Privacy Policy. 11. Tap Done at the upper-right corner. 12. Tap Connect to Arlo Cameras and select the cameras that you want to sync with the SmartThings app. 13. Tap Done > Next > Done. 14. Tap My Home > Things. 15. To change your camera’s settings, tap the settings icon.
Use SmartThings With Arlo Cameras https://support.smartthings.com/hc/en-us/articles/209529506-Netgear-Arlo-WireFree-Camera. Adjust the Motion Sensitivity Level When you integrate Arlo into the SmartThings app, the motion sensitivity for each camera is set to a default of 80. If your camera works more effectively at a different setting, you can use the Arlo app to change it. ¾¾ To adjust the motion sensitivity level: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.
The Motion detection settings page displays. 12. Set the motion sensitivity level to match the setting that you viewed in Step 7. Adjust Push Notifications When you integrate Arlo with SmartThings, the Arlo app sends push notifications to the SmartThings app. Then the SmartThings app sends you notifications about Arlo and your other smart things. If you still receive push notifications from Arlo, on your smartphone, use your smartphone settings to turn off the Arlo notifications.
9. FAQs and Troubleshooting Battery FAQs What do the battery bars indicate? The battery bars indicate battery capacity: • 3 bars. 61–100% • 2 bars. 17–60% • 1 bar. 1–16% • 0 bars. 0% What do I need to know about using Arlo cameras in cold weather? Cold temperatures can affect any battery’s capacity, due to the chemistry of batteries.
FAQs and Troubleshooting What is the battery life for NETGEAR Arlo Wire-Free Cameras? The NETGEAR Arlo Wire-Free Camera battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. They offer the best battery life when set up to record when they detect motion.
FAQs and Troubleshooting ¾¾ To reduce the number of unwanted notifications that you receive: 1. Position your camera so that it does not pick up the motion that is triggering the camera to notify you. For example, if Arlo is notifying you about cars passing in the street, aim your camera so that the street is outside the camera’s field of view. For more information about camera positioning, see Position Your Cameras on page 13. . 2.
opening ports, see your router’s documentation. For more information about your antivirus, see your antivirus documentation. 3. Minimize the number of networks, WiFi devices, and transmitted frequencies near your base station and cameras. Place your cameras at least 10 feet (3 meters) from the base station, and allow at least 6½ feet (2 meters) between cameras. Avoid placing your base station or cameras near cordless phones, microwaves, or WiFi-enabled devices.
Check the Rules Settings for Armed Modes Check the rules in your modes. Make sure that Push Notification is enabled in the Armed mode or in a custom mode if you created one. ¾¾ To check push notification for the Armed mode setting: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Tap or click the Mode button. A list of cameras displays. 3. Select the camera. A list of modes displays. 4.
Check the Arlo App Settings on an Android Device ¾¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is enabled. 4. If you made changes, tap Save. Your settings are saved.
FAQs and Troubleshooting Base Station Is Offline If you are not sure whether the base station is offline, see Verify That the Arlo Base Station Is Online on page 59. ¾¾ To troubleshoot the base station Internet connection: 1. Check the Ethernet cable. Make sure that it’s securely connected to the back of your base station and to your router. Also make sure that you’re using the Ethernet cable that came with your system. 2. Check the power adapter.
FAQs and Troubleshooting to ensure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. 7. Check to make sure that ports 443 and 80 are open on your router.
the back of the base station for about 10 seconds. When the base station reset completes, the LEDs on the front of the base station blink amber. When the LEDs stop blinking amber, your base station reboots. The base station is removed from your Arlo account. 2. When the Power and Internet LEDs both light solid green, tap the Arlo icon on your mobile device and log in to your Arlo account. If you are using a computer, enter netgear.com in the address bar of a browser. 3. Click or tap New System Setup. 4.
10. Battery Warnings and Safety Counterfeit and Inferior-Quality Battery Warning Do not use counterfeit and/or inferior-quality lithium batteries. Such batteries can develop internal shorts and may pose a fire or burn hazard. Avoid purchasing batteries from online auction and other marketplace websites, as these are known sources of counterfeit and/or inferior-quality batteries.
Battery Warnings and Safety TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, NETGEAR DISCLAIMS ALL LIABILITY WHATSOEVER RELATED TO THE USAGE OF RECHARGEABLE BATTERIES IN ARLO WIRE-FREE CAMERAS, INCLUDING WITHOUT LIMITATION, FIRE, DAMAGE TO PROPERTY, BODILY INJURY, AND/OR DEATH. A RECHARGEABLE BATTERY THAT CAUSES DAMAGE TO THE ARLO WIRE-FREE CAMERA MAY RENDER THE NETGEAR WARRANTY NULL AND VOID.
