User Manual
Table Of Contents
- 1. Get to Know Your Camera
- 2. Get Started
- Use the Arlo app
- Insert the battery
- Check the LED
- Find a good location for your camera
- Wall-mount your camera with the magnetic mount
- Install an optional outdoor mount (sold separately)
- Install an XL rechargeable battery and housing (sold separately)
- Install a Total Security Mount (sold separately)
- Check your camera’s field of view
- Position your camera to detect motion in specific areas
- Test motion detection
- Arm your camera
- HEVC 2K playback-supported devices
- 3. WiFi Setup and Connections
- WiFi connection options for your camera
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your camera’s WiFi connection to a SmartHub or base station
- Move your camera’s WiFi connection to a direct router connection
- 4. Use your Pro 4 Spotlight Camera
- Turn the camera spotlight on and off manually
- Foresight
- Record clips from live video
- Take a snapshot from live video
- CVR with an optional Arlo SmartHub or base station
- Customize your camera feed image
- Motion detection activity zones
- 2-Way Audio
- Turn the camera siren on and off manually
- View recordings and snapshots
- Download recordings
- 5. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Select a mode
- Mute Notifications
- Rules for modes
- Change motion sensitivity
- Automatically stop recording when motion stops
- Control whether the spotlight turns on when motion is detected at night
- Change audio sensitivity
- Use a rule to activate the the camera’s siren
- Add a rule with an optional base station siren trigger
- Manage alerts
- Schedule when your camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Detect audio alarms with your camera
- 6. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Camera settings
- Video Settings
- Change the audio settings
- Adjust the flicker setting
- Restart the camera from the Arlo app
- View device information
- Remove a device from your account
- 7. SmartHub or Base Station USB Storage
- 8. SmartHub SD Card Storage
- 9. Arlo Connect
- 10. Arlo Rechargeable Battery
- 11. Troubleshooting
83Troubleshooting
Pro 4 Spotlight Camera
User Manual
• Set your device as an Enabled Device in Geofencing settings. See Enable or disable
geofencing for friends’ mobile devices on page 83.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Can’t see video streams in a browser
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in the following
sections WiFi signal interference on page 83
WiFi signal interference on page 83, Out of range on page 83, and Low battery on page
84.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference. If possible, minimize the number of networks, WiFi devices, and transmitted
frequencies in the area where you place your camera. For help with adjusting WiFi settings
such as the channel for your router, check the instructions that came with your router or
contact your Internet service provider (ISP) if they installed your router.
We recommend that you place your camera at least 1 to 3 feet (30 to 100 centimeters) from
your router or Arlo SmartHub or base station if you use one. Allow at least 6½ feet (2 meters)
between each camera or Arlo camera to prevent WiFi signals between the devices from
interfering with each other.
Out of range
Make sure that your camera is close enough to receive a strong WiFi signal. The range of
your router’s WiFi signal can vary depending on the router model and conditions in your
local environment. If you pair your camera to an optional Arlo SmartHub or base station,
we recommend that you place the camera no farther than 300 feet (90 meters) from the
SmartHub or base station. The range might be less if metal objects or thick walls and ceilings
are between a camera and the SmartHub or base station.
Make sure that your cameras display three or four bars of signal strength in the area where
you intend to install them. The camera can work when signal strength is at one or two bars,
but might go out of range intermittently due to uctuations in the environment.