User Manual
Table Of Contents
- 1. Get to Know Your Camera
- 2. Get Started
- Use the Arlo app
- Insert the battery
- Check the LED
- Find a good location for your camera
- Wall-mount your camera with the magnetic mount
- Install an optional outdoor mount (sold separately)
- Install an XL rechargeable battery and housing (sold separately)
- Install a Total Security Mount (sold separately)
- Check your camera’s field of view
- Position your camera to detect motion in specific areas
- Test motion detection
- Arm your camera
- HEVC 2K playback-supported devices
- 3. WiFi Setup and Connections
- WiFi connection options for your camera
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your camera’s WiFi connection to a SmartHub or base station
- Move your camera’s WiFi connection to a direct router connection
- 4. Use your Pro 4 Spotlight Camera
- Turn the camera spotlight on and off manually
- Foresight
- Record clips from live video
- Take a snapshot from live video
- CVR with an optional Arlo SmartHub or base station
- Customize your camera feed image
- Motion detection activity zones
- 2-Way Audio
- Turn the camera siren on and off manually
- View recordings and snapshots
- Download recordings
- 5. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Select a mode
- Mute Notifications
- Rules for modes
- Change motion sensitivity
- Automatically stop recording when motion stops
- Control whether the spotlight turns on when motion is detected at night
- Change audio sensitivity
- Use a rule to activate the the camera’s siren
- Add a rule with an optional base station siren trigger
- Manage alerts
- Schedule when your camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Detect audio alarms with your camera
- 6. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Camera settings
- Video Settings
- Change the audio settings
- Adjust the flicker setting
- Restart the camera from the Arlo app
- View device information
- Remove a device from your account
- 7. SmartHub or Base Station USB Storage
- 8. SmartHub SD Card Storage
- 9. Arlo Connect
- 10. Arlo Rechargeable Battery
- 11. Troubleshooting
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11. Troubleshooting
Scan a QR code during setup
During setup, the camera must scan a QR code from the Arlo app when you’re adding the
camera to your 2.4 GHz WiFi network. If your camera doesn’t emit a chime sound aer
scanning the QR code, then the QR code wasn’t successfully scanned.
If your camera didn’t scan the QR code:
• Move your mobile device farther from, or closer to, the camera lens.
Position your mobile device about 6 in. (15 cm) from the camera lens, and slowly move it
closer. If that doesn’t work, try moving your mobile device farther away. You can also try
dierent angles.
• Decrease or increase the brightness on your mobile device.
Your mobile device’s brightness might be too high or too low for your camera to scan the
QR code.
If it’s dark outside, try setting the brightness on your mobile device to the 50% level.
If it’s bright outside, try raising the brightness on your mobile device to the highest level.
• Disable Dark Mode if you’re using an iOS device.
In your iOS Settings, scroll down to nd and select Display & Brightness. Choose Light
mode under the Appearance options.
• Scan the QR code in an evenly lit area.
Avoid scanning the QR code in the dark or in direct sunlight. If you are installing at night,
turn on porch lights. If your camera is exposed to direct sunlight during installation,
provide some shade.
• Try using a mobile device with a larger screen ,such as a tablet or iPad, if available.
• Clean the camera lens.
The camera lens might have debris or a smudge on it, hindering its ability to scan the QR
code. Try using a lint-free cloth to remove anything that might prevent the camera from
scanning the QR code.