Ultra Series 4K UHD Wire-Free Security Camera System User Manual
Contents 1. Get to Know Your Ultra 2 Camera 6 Get the Arlo app.................................................................................................................................... 6 Meet your Arlo Ultra Camera.............................................................................................................. 7 About Arlo SmartHubs and Base Stations....................................................................................... 8 Do more with Arlo...........................
Ultra Series 4K UHD Wire-Free Security Camera System View recordings and snapshots....................................................................................................... 28 Download recordings........................................................................................................................ 29 4. Ultra Image Quality Features 32 High Dynamic Range (HDR)..............................................................................................................
Ultra Series 4K UHD Wire-Free Security Camera System SmartHub and Base Station with Siren settings.......................................................................... 61 Remove a device from your account.............................................................................................. 63 7. Use SD Card Storage 64 Insert a microSD card........................................................................................................................ 64 View the SD card status......
Not receiving push notifications...................................................................................................... 81 Arlo Smart Alarm Detection isn’t working..................................................................................... 82 Verify that the SmartHub or base station is online...................................................................... 83 The SmartHub or base station is offline..................................................................................
1. Get to Know Your Ultra 2 Camera Your Arlo Ultra 4K Wire-Free Camera delivers the ultimate peace of mind with advanced video and audio quality. The camera displays a wide, panoramic view with enhanced color night vision. The integrated spotlight lights up the night or helps to ward off unwanted visitors. Advanced noise-cancelling technology also minimizes background noise for crystal clear, twoway conversations.
Ultra Series 4K UHD Wire-Free Security Camera System Meet your Arlo Ultra Camera Your Arlo Ultra camera consists of two parts, the housing and the camera with a battery compartment. Arlo Ultra Camera features • 4K & HDR. See a crystal clear picture in every detail through your Arlo Ultra camera’s high performance lenses. • Enhanced night vision. See what’s lurking with color night vision that allows you to see video in color rather than traditional black and white. • Integrated spotlight.
Ultra Series 4K UHD Wire-Free Security Camera System About Arlo SmartHubs and Base Stations Your Arlo Ultra Camera works with an Arlo SmartHub or Base Station with Siren. Ultra cameras are compatible with any of the SmartHub and Base Station with Siren models described in this section. Arlo SmartHub The Arlo SmartHubs offer the best Arlo experience and are compatible with all Arlo wire-free devices, except Arlo Go.
Ultra Series 4K UHD Wire-Free Security Camera System • Arlo rechargeable battery. Keep fully charged spare batteries on hand. • Arlo XL Rechargeable Battery with housing. • Total Security Mount. • Arlo Dual Charging Station. Charge your spare Arlo Ultra camera batteries. See Charge batteries in the Arlo Ultra dual charging station (sold separately) on page 14. • Upgrade your Arlo subscription.
2. Get Started Use the Arlo app for installation and setup You must use the Arlo app to install and set up your SmartHub and Arlo Ultra Camera. The Arlo app guides you through setup: 1. Create your Arlo account. You use the same account to manage all your Arlo devices. 2. Connect the Arlo SmartHub to the Internet and add it to your account. 3. Add each Arlo Ultra camera and pair it with the Arlo SmartHub.
Ultra Series 4K UHD Wire-Free Security Camera System The SmartHub LED The SmartHub LED located on the front panel indicates the status of the SmartHub. LED SmartHub VMB4540 SmartHub VMB5000 The LED blinks once when the SmartHub is first powered on. Then the LED lights as follows: • Solid blue. The SmartHub is connected to the Internet. • Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is connecting with a camera. • Fast blinking blue. The SmartHub paired with a camera.
Ultra Series 4K UHD Wire-Free Security Camera System Base Station LED (VMB4500) The LED located on the front indicates the status of the base station. LED The LED lights as follows: • Solid blue. The base station is connected to the Internet and to an Arlo camera. • Slow blinking blue. The base station is ready to sync with a camera. • Fast blinking blue. The base station is synching with a camera. • Solid amber. The base station is booting. • Slow blinking amber.
Ultra Series 4K UHD Wire-Free Security Camera System Insert the battery into your camera Your Arlo Ultra camera consists of two parts: • The camera and battery. • The camera housing. Note: The battery comes partially charged. We recommend that you fully charge the battery before using your camera. See Charge your camera battery on page 13. To insert the battery: 1. Align the battery and insert it into the battery compartment. The battery only inserts one way.
Ultra Series 4K UHD Wire-Free Security Camera System Charge batteries in the Arlo Ultra dual charging station (sold separately) Your Arlo Dual Charging Station charges one or two batteries for your Arlo Ultra cameras. To charge batteries in the charging station: 1. Connect the power adapter to the charging station. 2. Plug the power adapter into an indoor electrical outlet. 3. Insert one or two Arlo rechargeable batteries.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Align the battery and insert it into the battery compartment. The battery only inserts one way. The LED on the Arlo Ultra camera blinks blue. 5. Insert the camera into the camera housing by pushing down on both the left and right sides of the camera until it clicks into place. The Arlo Ultra Camera LED The LED on the camera lights when the camera is powered on.
Ultra Series 4K UHD Wire-Free Security Camera System • Minimum recommended distance. To reduce WiFi interference, place the SmartHub 6 feet (1.8 meters) away from your WiFi router. Place your Arlo Ultra cameras 10 feet (3 meters) away from the SmartHub, and allow at least 6½ feet (2 meters) between cameras.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Snap the magnetic mount onto the screw and the stopper. The mount clicks into place. 5. Attach your Arlo Ultra camera to the wall mount. The magnet in the mount holds the camera onto the mount. 6. Adjust the Arlo Ultra camera to your preferred viewing angle. Note: You can replace the battery in Arlo Ultra cameras without removing the camera housing from the indoor wall mount.
Ultra Series 4K UHD Wire-Free Security Camera System Install a Total Security Mount Some Arlo Ultra kits include a Total Security Mount. Total Security Mounts are also sold separately. To install your Total Security Mount: 1. Place the back plate against the wall, with the arrow pointing up, and secure it with screws. Note: If you are mounting your Total Security Mount on drywall, we recommend using the included wall anchors. 2. Insert your camera with its battery into the Total Security Mount housing. 3.
Ultra Series 4K UHD Wire-Free Security Camera System Connect your camera to the Arlo solar panel (sold separately) The Arlo solar panel lets you harvest power from the sun to keep your Arlo Ultra camera battery charged. The solar panel with cable comes with a mount and mounting screws. To connect a solar panel to your Arlo Ultra camera: 1. Install the solar panel mount near your camera. 2. Attach your solar panel to the mount. 3. Connect your camera to the solar panel power cable.
Ultra Series 4K UHD Wire-Free Security Camera System Change the field of view 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings > Video Mode. 5. Tap a field of view to automatically apply it to your camera. Position your camera to detect motion in specific areas You can mount and aim your Arlo Ultra camera in different ways to optimize the camera’s ability to detect motion in specific areas.
Ultra Series 4K UHD Wire-Free Security Camera System Use camera positioning to aim your camera Camera positioning is available only when the camera is not streaming, recording motion, or using the Motion Detection test. During camera positioning, the camera streams video as fast as possible, without buffering. You can aim your camera while watching on your smartphone and making near real-time adjustments to the camera position.
3. Arlo Ultra Basics When you open the Arlo app, the Devices page displays your camera feeds. Tap to turn the camera siren on and off. Live camera feed Number of new recordings This camera is armed to detect sound and motion. Tap to view device settings for the camera to begin Tap Play streaming this camera. The time the current snapshot was taken This camera is disarmed. The icons for sound and motion detection are gray.
Ultra Series 4K UHD Wire-Free Security Camera System View your camera feeds 1. Open the Arlo app. 2. Tap the camera feed. The camera feed updates and camera feed icons display. 3. To stop viewing and listening to the live feed, tap the Stop icon . Local live 4K streaming You can live stream in 4K from Arlo Ultra if you use the Arlo app on a mobile device that’s on the same local network as the Arlo SmartHub.
Ultra Series 4K UHD Wire-Free Security Camera System Foresight When plugged in using the indoor or outdoor magnetic charging cable, your Ultra Camera records continuously, but discards the video after three seconds if no motion is detected. This is called Foresight and it means that your motion-triggered video recordings start before any motion happens; you don’t miss a thing. To record and view video with foresight: 1. Plug in your camera. 2.
Ultra Series 4K UHD Wire-Free Security Camera System Use Talk and Listen 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap Talk and Listen . 4. The first time you use Talk and Listen, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio automatically opens, allowing you to use Talk and Listen. Turn the camera spotlight on and off You can use your Arlo Ultra camera spotlight at night for better video quality.
Ultra Series 4K UHD Wire-Free Security Camera System 5. To turn off the siren, tap the slider at the top of the Devices page. Customize your camera feed image If you use more than one camera, you can change the order in which the camera feeds display on the Devices page. You can also zoom, invert, or rotate the camera feed image. Change the camera order 1. Open the Arlo app. 2. Tap Settings. 3. Under SYSTEM, tap Device Order. 4. If you are using a smartphone or tablet, tap Edit at the top of the page.
Ultra Series 4K UHD Wire-Free Security Camera System 2. Tap Settings > My Devices. 3. Select the camera. 4. Under VIDEO, tap Activity Zones. 5. Tap +. An activity zone box displays in the camera feed image. 6. Move the zone to the desired position in the camera feed image. 7. To change the size or shape of the zone, drag the 8-points on the edges of the zone. 8. To reposition the zone, tap and hold the zone and move it. 9. To customize the zone name, tap Edit and enter a name.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Select the camera. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Delete the device. On an iOS device, slide the motion detection zone to the left and tap Delete. On an Android device, slide the motion detection zone to the left. View recordings and snapshots Your Arlo Ultra camera stores recordings and snapshots in the library. You can use the filter and the calender to find and view specific recordings.
Ultra Series 4K UHD Wire-Free Security Camera System 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap Done. Turn off the filter 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap Reset. 5. Tap Done. Download recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Download. 5. Tap OK to confirm. Make a recording a favorite 1.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Donate. 5. Tap OK to confirm. Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
Ultra Series 4K UHD Wire-Free Security Camera System 31 User Manual
4. Ultra Image Quality Features High Dynamic Range (HDR) HDR solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Your Arlo Ultra camera automatically determines when to use HDR. HDR is optimized for outdoor environments. Your Ultra camera comes set to use HDR automatically, but you can turn it on and off. See Turn Auto HDR on and off on page 60.
Ultra Series 4K UHD Wire-Free Security Camera System HEVC 4K playback supported devices High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 4K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. Your device must: • Run iOS 9.0 or higher (Apple devices) • Run Android 5.
Ultra Series 4K UHD Wire-Free Security Camera System • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 4K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn local live streaming off and on 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings. 5. Tap Local 4K Live Streaming. Local live streaming toggles off and on. Turn Best Local Recording off and on 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System Adjust your Arlo Ultra camera settings in the Arlo app: 1. Change the power management settings on each camera to Optimized. Note: Do this on one camera at a time. See Change the video quality and battery usage on page 59. 2. Change the power management settings on each camera to Best Battery Life. See Change the video quality and battery usage on page 59. 3. Turn off 4K microSD card recording. See Turn SD card recording off and on on page 65. 4.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto Zoom and Track. Use Auto Zoom and Tracking when you’re live streaming 1. Open the Arlo app. 2. Tap the camera feed. 3. Pinch and drag to zoom in to any area you would like to see enhanced. 4. Let go after you have zoomed in. An indicator on the live feed shows that Arlo is enhancing the image.
5. Modes, Rules, and Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a video when it detects motion and send you an email alert. Modes Arlo modes give you control over how your cameras respond to motion or sound For example, you probably don’t want to receive an alert about motion in the living room while you’re doing yoga there.
Ultra Series 4K UHD Wire-Free Security Camera System Select a mode You can select a mode or set modes to activate according to a schedule. 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. A list of modes displays. 4. Tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. Mute Notifications Mute Notifications temporarily silences push notifications to your mobile device, while videos continue to be recorded.
Ultra Series 4K UHD Wire-Free Security Camera System Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms. • Action device. The action device responds to motion or sound detection on the trigger device.
Ultra Series 4K UHD Wire-Free Security Camera System 6. Select Record until activity stops (up to 300 sec). Control whether the spotlight turns on when motion is detected at night Unless you changed its settings, your Arlo Ultra camera automatically turns on its spotlight when it detects motion at night. Your camera detects motion when it’s in Armed mode or another mode that uses a rule for detecting motion. When the spotlight turns on at night, it allows your Arlo Ultra camera to record video in color.
Ultra Series 4K UHD Wire-Free Security Camera System Add a rule with a base station siren trigger Only cameras connected to a Base Station wtih Siren VMB4000 or VMB4500 can trigger the siren. Note: Arlo Ultra Cameras include a siren. For information about the camera siren, see Turn the camera siren on and off on page 25. To add a rule with a base station siren trigger: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the base station. 4. Tap Edit next to the mode. 5. Under Rules, select the camera. 6.
Ultra Series 4K UHD Wire-Free Security Camera System Note: The Disarmed mode does not send alerts. 5. Under Alert, tap Push Notification to turn alerts on and off for your mobile device. 6. Under Alert, tap Email Alerts to turn email notifications on and off. 7. To specify an email address, tap Edit next to Email Alerts and enter the email address. For information about Arlo Smart Alarm Detection, see Detect audio alarms with your Ultra camera on page 47.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Schedule 5. Tap Edit . next to Schedule. 6. Tap a green box. 7. Change the start and stop times and tap Save. Set up Arlo Geofencing Geofencing is a virtual fence around a location called a zone. You can use Arlo Geofencing to arm, disarm, or resume schedule modes when your mobile device is in zone or out of zone. To set up geofencing, you must use your mobile device and allow the Arlo app to use your location.
Ultra Series 4K UHD Wire-Free Security Camera System Android devices • Location permission = On • Location services = On • Battery saver = Off • Data limit = Off • Airplane mode = Off iOS (Apple) devices • Share my location = On • Location services = Always • Airplane mode = Off Set up geofencing for the first time and set up modes 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Geofencing . 5. Allow the Arlo app to use your mobile device’s location.
Ultra Series 4K UHD Wire-Free Security Camera System 10. To select the preferred mobile device, tap the device and then tap Next. 11. Tap Save. For troubleshooting tips, see Troubleshoot Arlo Geofencing on page 79. Geofencing with multiple mobile devices Arlo Geofencing works with multiple mobile devices. Arlo uses the first-in, last-out principal to manage households where more than one person uses geofencing. If everyone leaves home with their mobile devices, this triggers an away state.
Ultra Series 4K UHD Wire-Free Security Camera System Enable or disable geofencing for friends’ mobile devices 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to Geofencing. 5. Tap Enabled Devices. A list of mobile devices displays. A check mark appears next to the device name when geofencing is enabled. 6. Tap one or more mobile devices. The device location displays as either In Zone, Out of Zone, or Unavailable (if there’s an issue contacting that device). 7.
Ultra Series 4K UHD Wire-Free Security Camera System 7. Enter the trigger device settings for the When motion is detected and When audio is detected sections and then tap Next. 8. Use the slider to set the motion sensitivity for the trigger device and tap Next. Higher motion sensitivity settings usually trigger your camera to capture videos more frequently. 9. Set the audio sensitivity for the trigger device and tap Next. 10. Select an action device and tap Next.
Ultra Series 4K UHD Wire-Free Security Camera System Newer smoke detectors tend to emit a T3 alarm (three intermittent beeps followed by a period of silence), and carbon monoxide detectors emit a T4 alarm (four intermittent beeps followed by a period of silence).
Ultra Series 4K UHD Wire-Free Security Camera System 6. In the Audio Alerts section, select Smoke/CO Alarm and make sure that Other Audio is turned off. 7. Close the Arlo app, but don’t log out. 8. Use the test button on your smoke or carbon monoxide detector to activate the alarm for 30 seconds. Compatible alarms sound continuously for 20 seconds in one of these patterns: • Smoke detectors with industry-standard T3 alarms emit three intermittent beeps, followed by a period of silence.
Ultra Series 4K UHD Wire-Free Security Camera System Test the Alarm Detection range After a successful compatibility test, we recommend that you test the Alarm Detection range when you move your camera to a different location. 1. Place your Arlo Ultra Camera in the desired location. 2. Open the Arlo app. 3. Make sure that your camera is in Armed mode or another mode in which it can detect sound and motion. 4.
Ultra Series 4K UHD Wire-Free Security Camera System To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Tap Push Notifications to turn it off and on.
6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Ultra Series 4K UHD Wire-Free Security Camera System Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app. 3. Tap Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5.
Ultra Series 4K UHD Wire-Free Security Camera System 6. Upload your preferred profile picture. 7. Tap Save at the bottom of the page. Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your profile settings. 5. Tap Save at the bottom of the page.
Ultra Series 4K UHD Wire-Free Security Camera System 5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit. Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5. Enter your friend’s first name, last name, and email address. 6. Tap the Arlo devices that you want your friend to access. 7. To grant access rights to your friend, tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account.
Ultra Series 4K UHD Wire-Free Security Camera System 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved. 6. If you’re using a computer, click Save.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto Zoom and Tracking. Turn off the camera LED The LED on the camera lights in different colors. (See The Arlo Ultra Camera LED on page 54.) You can turn off this LED. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Camera LED. 5. Tap Battery Fully Charged Indicator to turn the LED off and on. If you’re using a mobile device, your settings are saved. 6.
Ultra Series 4K UHD Wire-Free Security Camera System 5. Tap Color. The Color setting toggles on and off. Turn night vision on and off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low-light conditions. We recommend that you turn off night vision if the camera is facing reflective surfaces, such as windows. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings. 5. Tap Night Vision.
Ultra Series 4K UHD Wire-Free Security Camera System 5. Adjust the settings: • Reduce Wind Noise toggle turns this feature off and on. • Microphone toggle turns the microphone off and on. • Speaker toggle and volume. To turn the speaker off and on, tap Speaker. To change the speaker volume, move the Speaker Volume slider. Customize the camera spotlight settings Your Arlo Ultra camera spotlight is set to automatically turn on when your camera detects motion at night.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Edit next to the name. 5. Enter a new name. 6. Tap Save. Adjust the flicker setting The combination of certain artificial light sources and the camera shutter speed might cause flickering in the recorded video. The default setting for the SmartHub or base station is Auto, but you can change the flicker adjustment. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub or base station. 4. Tap Flicker Adjustment. 5.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap Yes to confirm that you want to turn on the siren. Base station siren button The Base Station with Siren model VMB4000 has a button located on the top. WARNING: The loudest siren setting, which is the default for the siren, is more than 100 decibels. Do not test the siren while people or pets are close to the base station. Prolonged exposure to the siren might cause hearing damage. Pressing this button turns the siren on and off.
7. Use SD Card Storage You can insert a microSD card into your Arlo SmartHub VMB5000 and store your Arlo recordings both in the cloud and on the SD card. If the SmartHub isn’t connected to the Internet, recordings continue to be saved on the microSD card. If you have an active live stream connection between an Arlo Ultra camera and a SmartHub, you can record to a microSD card. Your Arlo app notifies you when the SD card is low on storage space or is full.
Ultra Series 4K UHD Wire-Free Security Camera System View the SD card status 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge. 3. Check the SD card icon amber . . When a microSD card is inserted in the SmartHub, this icon is 4. To view more information about the microSD card status, under LOCAL STORAGE, tap Storage Settings. The SD Card Status displays GOOD, or indicates if the SD card needs to be formatted, or is full. The Arlo app also notifies you if this occurs.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Storage Settings > Best Local Recording. Local 4K recording toggles off and on. The Best Local Recording setting turns on 4K recording for Ultra cameras. If your Arlo system includes other cameras, the Best Local Recording setting turns on the highest resolution your camera supports, such as 2K recording for Arlo Pro 3 cameras if you use a mix of different Arlo camera models.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Wait for the Unmounting SD Card progress message to close. 5. Remove the SD card from your SmartHub by pressing in on the edge of the card until it ejects. Do not interrupt power to the SmartHub or remove the SD card while unmounting the SD card. 6. The SD card icon changes from amber to gray indicasting that no microSD card is in the slot. Arlo SD card recording is disabled until you insert another SD card.
8. USB Storage The Arlo SmartHub VMB4540 and Base Station with Siren VMB4500 and VMB4000 include one or two USB ports on the rear panel. SmartHub VMB4540 Base station VMB4500 Base station VMB400 You can connect a USB storage device to the USB port and store your Arlo recordings both in the cloud and on the USB device. If the SmartHub or Base Station with Siren isn’t connected to the Internet, recordings continue to be saved on your USB storage device.
Ultra Series 4K UHD Wire-Free Security Camera System USB storage device format The SmartHub supports these file formats for local storage: • FAT16 • FAT32 • ExFAT • ext2FAT • ext3FAT • ext4FAT • HFS+ The minimum USB drive size is 16 GB and the maximum size drive that those file systems support is 2 TB. The SmartHub supports USB 2.0-compatible devices. Not all HDDs are compatible with the SmartHub. If you’re not sure, consult the manufacturer of the HDD. View the USB storage device status 1.
Ultra Series 4K UHD Wire-Free Security Camera System Turn USB recording off and on 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge 3. Select the SmartHub. 4. Tap Storage Settings > USB Device Recording. Turn local 4K recording off and on The SmartHub and base station recordings saved onto the USB device are 1080p, but you can change this setting and save Arlo Ultra Camera 4K recordings onto the USB device.
Ultra Series 4K UHD Wire-Free Security Camera System Format a USB device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The SmartHub can format the USB storage device. Do not remove the USB storage device while it is formatting. The USB storage device might become permanently unusable. 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge > Local Storage.
Ultra Series 4K UHD Wire-Free Security Camera System View videos on a USB device Video clips on USB storage devices don’t display in the Arlo app, but you can use a Windowsbased or Mac computer to view the clips. 1. Safely eject the USB storage device. For more information, see “Safely eject a USB storage device”. 2. Connect the USB storage device that you ejected to a Windows-based computer or a Mac computer. 3.
9. Arlo Connect Use Arlo with Amazon Alexa With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands and view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras.
Ultra Series 4K UHD Wire-Free Security Camera System Use the Arlo Skill After you enable the Arlo Alexa Skill, you can try using these commands: • “Alexa, show me .” Start streaming a camera live. • “Alexa, stop.” Stop an activity and return to your device’s home screen. • “Alexa, hide .” Stop streaming from a camera and return to your device’s home screen. • “Alexa, go home.” Return to your device’s home screen.
Ultra Series 4K UHD Wire-Free Security Camera System Your Apple mobile device’s camera launches and you’re prompted to scan or enter the HomeKit setup code. 4. Scan the HomeKit setup code using your mobile device’s camera. If you have trouble scanning the code, tap Don’t Have a Code or Can’t Scan? and then enter the code. 5. Tap Done on the top right. After you add the SmartHub, all Arlo devices that are paired with the SmartHub are available in HomeKit. For live video, tap the camera screen shot.
Ultra Series 4K UHD Wire-Free Security Camera System Add Arlo Ultra to the Google Assistant app To use your Ultra Camera with Google Assistant, you need: • A Google Home Hub, a Chromecast device, a TV with Chromecast, or a media player with Chromecast • The Google Assistant app on your mobile device. This app is included with most Android devices, but you can also download it from the Apple App Store on iOS devices. To connect your Arlo cameras to the Google Assistant app: 1.
10.FAQs and Troubleshooting FAQs Does Arlo Ultra support 4K resolution output? Yes. Your Arlo Ultra can output 3840x2160 resolution at 16x9 aspect ratio. For more information, see Chapter 4. Ultra Image Quality Features on page 32 What is High Dynamic Range (HDR)? HDR solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Arlo Ultra automatically determines when to use HDR. HDR is optimized for outdoor environments.
Ultra Series 4K UHD Wire-Free Security Camera System Battery FAQs What is the battery life for rechargeable batteries? The rechargeable battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The cameras offer the best battery life when set up to record when they detect motion.
Ultra Series 4K UHD Wire-Free Security Camera System • All Arlo cameras work well in the dark. They use infrared sensors to monitor motion in the dark. These use more battery power than cameras monitoring motion in a well-lit room. • Arlo Ultra cameras work well when they are as far away as 300 feet from the SmartHub. Cameras positioned farther away from the SmartHub use more battery power than cameras positioned close to the SmartHub.
Ultra Series 4K UHD Wire-Free Security Camera System on page 45. • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 43. • A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress the Arlo app. • Geofencing for your mobile device on your friend’s Arlo account isn’t working.
Ultra Series 4K UHD Wire-Free Security Camera System Out of range Make sure that your camera is no farther than 300 feet (90 meters) from the SmartHub. The range might be less if metal objects or thick walls and ceilings are between a camera and the SmartHub. Make sure that your cameras display three or four bars of signal strength in the area where you intend to install them.
Ultra Series 4K UHD Wire-Free Security Camera System Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure that Allow Notification is selected.
Ultra Series 4K UHD Wire-Free Security Camera System Verify that the SmartHub or base station is online To determine whether your SmartHub is online, check the LED on the front of the SmartHub or Base Station with Siren: For a SmartHub or for a Base Station with Siren VMB4500: • If the LED is solid blue, the SmartHub or base station is connected to the Internet. • If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
Ultra Series 4K UHD Wire-Free Security Camera System If you can’t browse the Internet from this device, you must restore your router’s connection to the Internet. If you can browse the Internet from this device, continue troubleshooting. 3. Power cycle your SmartHub or base station and check the LED. Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The SmartHub or base station takes one to two minutes to start.
Ultra Series 4K UHD Wire-Free Security Camera System • Internet service provider (ISP) name. • Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream). • Internet router model. • List of other devices connected directly to your router. • The last time and place that your SmartHub connected to the Internet. Reset the SmartHub to factory settings Performing a factory reset returns your SmartHub to the default settings.
Ultra Series 4K UHD Wire-Free Security Camera System Reset a Base Station to factory settings Performing a factory reset returns your base station to the default settings. It also removes the serial number from your Arlo account. To reset a base station: 1. Use a straightened paper clip to press and hold the Reset button for about 10 seconds. Base station VMB4500 Base station VMB4000 The base station resets. The LED behavior during the reset depends on your base station model.
11.Rechargeable Battery Safety Safe Handling and usage guidelines for rechargeable batteries Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut, crushed, short circuited, incinerated, recharged (disposable cells), or exposed to water, fire, or high temperatures. To ensure optimal safety and performance: • Only use Arlo approved batteries. If you are unsure about whether a replacement battery or charger is compatible, contact Arlo.
Arlo Ultra Camera • AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface, might cause damage to the battery or the Arlo device. If you suspect damage to the battery or the Arlo device, replace it. • ALWAYS follow the directions in the Quick Start Guide and/or written in the Arlo Product User Manual. • ALWAYS follow local waste & recycling laws & guidelines to dispose of used Arlo batteries.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: July 2020 PN 202-11887-06 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Apple is a trademark of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. HomeKit is a trademark of Apple Inc.
