User Manual
Table Of Contents
- 1. Get to Know Your Ultra 2 Camera
- 2. Get Started
- Use the Arlo app for installation and setup
- Connect your SmartHub to the Internet
- Connect a Base Station with Siren
- Insert the battery into your camera
- The camera battery
- The Arlo Ultra Camera LED
- Tips for optimal WiFi performance
- Magnetic mount
- Install the Arlo Outdoor Mount
- Install an Anti-Theft Mount
- Connect your camera to the Arlo solar panel (sold separately)
- Your Arlo Ultra camera’s field of view
- Position your camera to detect motion in specific areas
- Test motion detection
- Arm your camera to detect motion
- 3. Arlo Ultra Basics
- 4. Access your Arlo account
- 5. Ultra Image Quality Features
- 6. Modes, Rules, and Alerts
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Change motion sensitivity
- Automatically stop recording when motion stops
- Control whether the spotlight turns on when motion is detected at night
- Change audio sensitivity
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule your camera rules
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Custom modes
- Detect audio alarms with your Ultra camera
- 7. Change Your Arlo Settings
- 8. Use SD Card Storage
- 9. USB Storage
- 10. Arlo Connect
- 11. FAQs and Troubleshooting
- FAQs
- Battery FAQs
- The Arlo app doesn’t recognize my device
- Troubleshoot two-step verification
- Activity zones and CVR aren’t working
- Troubleshoot Arlo Geofencing
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notification alerts
- Arlo Smart Alarm Detection isn’t working
- Verify that the SmartHub or base station is online
- The SmartHub or base station is offline
- Reset the SmartHub to factory settings
- Reset a Base Station to factory settings
- 12. Rechargeable Battery Safety
75Arlo Connect
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
Use the Arlo Skill
Aer you enable the Arlo Alexa Skill, you can try using these commands:
• “Alexa, show me <camera name>.” Start streaming a camera live.
• “Alexa, stop.” Stop an activity and return to your device’s home screen.
• “Alexa, hide <camera name>.” Stop streaming from a camera and return to your device’s
home screen.
• “Alexa, go home.” Return to your device’s home screen.
• “Alexa, show the last motion detected by my <camera name>.”
To use this command, your Arlo subscription must include viewing past video clips for
your camera.
Set up Alexa to notify you when a camera detects motion
You can use either of these methods:
• In the Smart Home section of the Alexa app, turn on Announcements for your Arlo camera.
• Create an Alexa Routine from the Alexa app main menu.
Add Arlo devices to the Apple Home app
For the best experience, add your Arlo devices to your Arlo account before you add them to
the Apple Home app. When you add your SmartHub (model VMB5000) to the Apple Home app,
all Arlo devices that are paired to the SmartHub are available in the Home app.
There are two dierent ways to add your Arlo SmartHub to the Home app, depending on
whether your SmartHub has a HomeKit sticker.
Add a SmartHub with a HomeKit sticker to the Home app
1. Locate the HomeKit setup code.
The code is on a sticker located on the back or the bottom of your Arlo SmartHub.
2. Open the Apple Home app.
3. Tap + at the top of the page on the Home tab and then tap Add Accessory.
Sample HomeKit setup code