User Manual
Table Of Contents
- 1. Get to Know Your Ultra 2 Camera
- 2. Get Started
- Use the Arlo app for installation and setup
- Connect your SmartHub to the Internet
- Connect a Base Station with Siren
- Insert the battery into your camera
- The camera battery
- The Arlo Ultra Camera LED
- Tips for optimal WiFi performance
- Magnetic mount
- Install the Arlo Outdoor Mount
- Install an Anti-Theft Mount
- Connect your camera to the Arlo solar panel (sold separately)
- Your Arlo Ultra camera’s field of view
- Position your camera to detect motion in specific areas
- Test motion detection
- Arm your camera to detect motion
- 3. Arlo Ultra Basics
- 4. Access your Arlo account
- 5. Ultra Image Quality Features
- 6. Modes, Rules, and Alerts
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Change motion sensitivity
- Automatically stop recording when motion stops
- Control whether the spotlight turns on when motion is detected at night
- Change audio sensitivity
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule your camera rules
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Custom modes
- Detect audio alarms with your Ultra camera
- 7. Change Your Arlo Settings
- 8. Use SD Card Storage
- 9. USB Storage
- 10. Arlo Connect
- 11. FAQs and Troubleshooting
- FAQs
- Battery FAQs
- The Arlo app doesn’t recognize my device
- Troubleshoot two-step verification
- Activity zones and CVR aren’t working
- Troubleshoot Arlo Geofencing
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notification alerts
- Arlo Smart Alarm Detection isn’t working
- Verify that the SmartHub or base station is online
- The SmartHub or base station is offline
- Reset the SmartHub to factory settings
- Reset a Base Station to factory settings
- 12. Rechargeable Battery Safety
86FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
• If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
If you’re not at the same location as your SmartHub or base station, open the Arlo app or log
in to your Arlo account at my.arlo.com:
• If you can review the video feed from your cameras, your SmartHub or base station is
connected to the Internet.
• If instead of the video feed, you see an error message (such as SmartHub Oline or
something similar), your SmartHub or base station isn’t connected to the Internet.
The SmartHub or base station is oline
If you’re not sure whether the SmartHub is oline, see Verify that the SmartHub or base station
is online on page 85.
1. Check the cable connections:
• The Ethernet cable is securely connected to the back of your SmartHub or base station
and to your router. You are using the Ethernet cable that came with your Arlo system.
• The power adapter is securely connected your SmartHub or base station and securely
plugged into an outlet.
2. Try to connect to the Internet from another device that is connected directly to your
router.
Try an Ethernet-connected device, not a device that is using WiFi (you can turn WiFi o on
the device to make sure that the device is connecting through the Ethernet cable).
If you can’t browse the Internet from this device, you must restore your router’s
connection to the Internet.
If you can browse the Internet from this device, continue troubleshooting.