User Manual
Table Of Contents
- 1. Get to Know Your Ultra 2 Camera
- 2. Get Started
- Use the Arlo app for installation and setup
- Connect your SmartHub to the Internet
- Connect a Base Station with Siren
- Insert the battery into your camera
- The camera battery
- The Arlo Ultra Camera LED
- Tips for optimal WiFi performance
- Magnetic mount
- Install the Arlo Outdoor Mount
- Install an Anti-Theft Mount
- Connect your camera to the Arlo solar panel (sold separately)
- Your Arlo Ultra camera’s field of view
- Position your camera to detect motion in specific areas
- Test motion detection
- Arm your camera to detect motion
- 3. Arlo Ultra Basics
- 4. Access your Arlo account
- 5. Ultra Image Quality Features
- 6. Modes, Rules, and Alerts
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Change motion sensitivity
- Automatically stop recording when motion stops
- Control whether the spotlight turns on when motion is detected at night
- Change audio sensitivity
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule your camera rules
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Custom modes
- Detect audio alarms with your Ultra camera
- 7. Change Your Arlo Settings
- 8. Use SD Card Storage
- 9. USB Storage
- 10. Arlo Connect
- 11. FAQs and Troubleshooting
- FAQs
- Battery FAQs
- The Arlo app doesn’t recognize my device
- Troubleshoot two-step verification
- Activity zones and CVR aren’t working
- Troubleshoot Arlo Geofencing
- Can’t see video streams in a browser
- WiFi signal interference
- Not receiving push notification alerts
- Arlo Smart Alarm Detection isn’t working
- Verify that the SmartHub or base station is online
- The SmartHub or base station is offline
- Reset the SmartHub to factory settings
- Reset a Base Station to factory settings
- 12. Rechargeable Battery Safety
88FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
• Internet router model.
• List of other devices connected directly to your router.
• The last time and place that your SmartHub connected to the Internet.
Reset the SmartHub to factory settings
Performing a factory reset returns your SmartHub to the default settings. It also removes the
serial number from your Arlo account.
To reset the SmartHub:
1. Use a straightened paper clip to press and hold the Reset button on the back of the
SmartHub for about 10 seconds.
When the SmartHub reset completes, the LEDs on the front of the SmartHub blink amber.
When the LEDs stop blinking amber, your SmartHub reboots. The SmartHub is removed
from your Arlo account.
2. To add the SmartHub and set it up, wait for the LED on the front to light solid blue and
then open the Arlo app.
3. Tap New to Arlo?.
4. Follow the setup instructions.
If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to
the SmartHub again.
Reset a Base Station to factory settings
Performing a factory reset returns your base station to the default settings. It also removes the
serial number from your Arlo account.
To reset a base station:
1. Use a straightened paper clip to press and hold the Reset button for about 10 seconds.
Base station VMB4000
Base station VMB4500