User Manual October 2015 202-11380-05 NETGEAR, Inc.
Support For product updates and web support, visit https://www.arlo.com/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1.
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1. Set Up Your System Setting up your Arlo system involves these steps: • set up your base station • register for an Arlo account • set up and sync your cameras • position your cameras Set Up Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere. ¾¾ To install your base station: 1. Connect the base station to your router using an Ethernet cable. 2. Connect the AC adapter to the base station. 3.
4. Press the On-Off button on the back of the base station. The Power LED and Internet LED light green in about two minutes. Your base station is set up. Register for an Arlo Account After you set up your base station, you must register for an Arlo account. Your Arlo account is linked to your Arlo system and allows you to view videos from any Internet-connected computer or mobile device. On mobile devices, use the Arlo app for the best viewing experience.
¾¾ To register for an Arlo account: 1. In a browser, enter arlo.com/login the address bar. 2. Click or tap New System Setup. 3. Complete the required fields and click or tap Continue. 4. Choose your base station’s serial number from the drop-down menu and click or tap Continue. 5. Choose your time zone from the drop-down menu and click or tap Continue. 6. Choose a service plan. Note: For more information, see Service Levels on page 33. Your Arlo account is set up.
3. Insert two batteries near the back of the camera. Pay careful attention to the orientation of the batteries when you insert them. . 4. Insert two batteries near the compartment hinge. Pay careful attention to the orientation of the batteries when you insert them. 5. Close the battery door. For more information, see Safe Battery Handling and Usage on page 38. Your cameras are ready to sync.
¾¾ To sync your cameras: 1. Bring the camera within one to three feet (30cm–100cm) of the base station. 2. Press and release the Sync button on the side of the base station. 3. Wait for the Sync Status LED on the base station to light green. 4. Press and release the Sync button on top of the camera. A blue LED on the camera blinks rapidly to confirm a successful sync. 5. Repeat for each camera.
Position Your Cameras Arlo’s position mode allows you to see what your camera sees. Using Position mode, you can make sure that your Arlo camera is positioned to monitor the precise area that you want. For more information, see Position Mode on page 12. It’s important to keep distance in mind when placing your Arlo cameras: • Maximum. You can place your Arlo camera a maximum of 300 feet (90 meters) from the base station.
feed on your Arlo smartphone app to make near real-time adjustments to the camera’s position. Go to your camera’s Settings option to turn on Position mode. After the camera is in place, you can turn off Position mode, or it automatically turns off after five minutes. For more information, see Position Mode on page 12. • Elevate your camera. Mount your Arlo motion-detection camera at least 7 feet (2 meters) above the floor and aim it slightly downward for the best sensor performance.
You can use the Motion Detection Test feature to verify if motion can be detected in a camera’s current placement. The camera’s LED flashes amber when motion is detected. Go to your camera’s Settings option to turn on the Motion Detection Test feature. Position Mode Position mode is available only when the camera is not streaming, recording motion, or in Motion Detection mode. ¾¾ To place your camera in Position mode: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3.
4. Click or tap Position Mode. The camera starts streaming video. Note: Position mode streams video as fast as possible, without buffering, so that you can aim the camera while watching on a smartphone and make near real-time adjustments to the camera position. This means that you might see lower-quality video while the camera is in Position mode.
Adjust Motion Sensitivity You can adjust the motion sensitivity of an Arlo camera after a motion rule is applied to it. ¾¾ To adjust the motion sensitivity of a camera: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings or Rules.
3. Click or tap a motion rule assigned to the camera that you want to adjust. 4. Under IF the following, use the slider to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that Arlo captures. • Lower the sensitivity percentage to decrease the number of videos that Arlo captures. 5. Click or tap Done.
2. Personalize Your System Your Arlo system can be customized to meet your unique needs. After you create rules and modes for cameras, Arlo does the rest. You can name your cameras so that they are easier to identify and set up alerts so that you always know what’s going on. Name Your Cameras You can easily customize your Arlo cameras by renaming them. ¾¾ To rename your camera: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3. Under Camera Settings, click or tap a camera.
4. In the Name field, delete the current name and enter a new name that reminds you of the camera’s location, such as Garage or Front Door. Camera names are limited to 32 characters. 5. Click or tap Done. Set Up Rules With rules, you can tell your Arlo system what to do in certain situations. For example, you can set your Arlo system to record videos when the motion sensor is activated on a specific camera and alert you with an email message.
¾¾ To create a rule: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Rules > Add.
3. Enter a name for the rule. 4. Under IF the following, select the camera to which you want Arlo to apply the rule. 5. Use the slider to adjust the sensitivity of the motion sensor: • Raise the sensitivity percentage to increase the number of videos that Arlo captures. • Lower the sensitivity percentage to decrease the number of videos that Arlo captures. 6. Under THEN do the following, select the action that you want your Arlo system to take. 7. Select the camera from which you want to record the video.
Set Up Modes A mode is a way to set and control automated actions. With modes, Arlo can be on the lookout for you, even when you are not logged in. Modes start working when triggered by actions that you can define. You can personalize the default modes or add your own. You might want to create a mode in which some motion sensors and cameras are active but others are not. For example, when you are sleeping, you might want your exterior cameras to be active, but your interior cameras to be inactive.
¾¾ To personalize an existing mode: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Define a Mode. A list of your modes displays. 3. Click or tap a mode name. A list of available rules displays. 4. Tap or click rules to add them to the mode. Note: Some devices cannot be used multiple times in the same mode; otherwise, they might be given contradictory instructions. Once a device is used, contradictory rules are deactivated.
• Push notification. Notifications are pushed to your smartphone. Note: You must install the Arlo app on your smartphone to receive push notifications. • Running Icon. Motion sensors are on. Note: You can use the Motion Detection Test feature to adjust your camera’s motion detection sensitivity. 5. To delete a mode, click or tap the trash can icon. Note: You must have at least one mode. The Arlo system is always in a mode, even if that mode is set to do nothing.
4. Name your new mode. 5. Click or tap rules to add them to the mode. Note: Some devices cannot be used multiple times in the same mode; otherwise, they might be given contradictory instructions. Once such a device is used, other rules that use that device are unavailable. 6. Click or tap Save. 7. To apply your new mode, click or tap Mode. Manage Modes You can turn modes on and off manually or set modes to activate according to a schedule.
4. Select a mode to activate it. If the mode is turned off, it turns on immediately. The mode stays active until you change it or turn the schedule on. If the mode is turned on, it turns off immediately. The mode stays inactive until you change it or turn the schedule on. ¾¾ To change modes using a schedule: Use this method to turn on an existing schedule or to edit an existing schedule. 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Modes. 3. Slide the Schedule switch to on. 4.
¾¾ To set a schedule: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Mode. 3. Make sure that the Schedule switch is set to on. 4. Drag and drop modes to the weekly schedule to add them. 5. Drag the dividers between modes to change the start and stop times. Add Friends You can add friends to your Arlo account. Friends can view live streams from your cameras, record video clips, view, share, mark as favorite, and delete clips from your library, and take snapshots.
¾¾ To add a friend to your Arlo Account: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3. Under Account Settings, click or tap Friends. 4. Click or tap Add. 5. Enter the first name, last name, and email address of the person that you want to add as a friend. 6. Click or tap the cameras that you want the friend to be able to access. 7. Click or tap the administrative rights that you want to assign to the friend. 8. Click or tap Send Invite.
¾¾ To edit a friend’s privileges: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings. 3. Under Account Settings, click or tap Friends. A list of your friends displays with the status of their accounts. 4. Click or tap the status next to the name of the friend that you want to edit. 5. Click or tap cameras and administrative rights to select or deselect them. 6. Click or tap Done.
Change Your Preferences Preferences allow you to control when Arlo notifies you of important events, like when your storage is full or a camera battery is low. You can also tell Arlo how to behave when your cloud storage is full. You can modify the following preferences: • Manage Storage. When you turn on Manage Storage, Arlo automatically moves any unlocked files that are seven days or older to the recycle bin. • If storage is full.
4. To change the manage storage feature, tap or drag the slider. The slider turns green when the Manage Storage feature is turned on, and turns gray when it is turned off. If you turn on the manage storage feature, choose an option for handling files when storage is full: • To delete files to make room for new recordings if your storage is full, select the delete oldest files to make room radio button.
3. View Your Content Videos recorded by your Arlo system are stored in the library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View Recordings and Snapshots Your Arlo system stores recordings and snapshots in the library. In the library, you can view recordings and snapshots by the day or month that they were taken using the calendar. ¾¾ To use the calendar: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Library.
3. Use the arrows on either side of the month to choose a month to view. Days on which a video clip was recorded are highlighted with a green circle. Recordings from the month display to the right of the calendar. 4. Click or tap a highlighted day. Recordings from that date display to the right of the calendar.
Use the Filter You can use the filter function to view a specific set of recordings in your library. ¾¾ To filter your library: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Library > Filter. 3. Choose to view favorite recordings, non-favorite recordings, or all. 4. Choose camera names to view video clips recorded by those cameras. 5. Click or tap Done. Recordings that match your filter parameters display.
4. Manage Your Subscription Every Arlo system includes free Basic service that offers basic features and functionality. When activating your Arlo system, you can choose between the Basic, Premier, and Elite service plans. Service Levels Upgrading to a paid service level gives you the ability to expand your Arlo system to suit your specific needs. Depending on your service level, you can add cameras, base stations, or cloud storage and share recordings with friends and family.
The charge for the new service term displays. 4. Click or tap Change Service. 5. Enter Visa or MasterCard account information by entering the credit card number, expiration date, and CVV security code. 6. Enter the billing name and address. The billing name and address that you enter must match the credit card billing address information. 7. (Optional) Select the Automatically Renew my Service Plan check box. 8. Click or tap CONTINUE and wait while the payment is verified.
¾¾ To downgrade your service plan: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Subscription > Update Service. 3. Select a lower service plan and click or tap CHANGE SERVICE. An email message is sent to you to confirm service level update, the effective date, and any pro-rated refund amount for any unused portion of the current term.
Cancel Your Paid Service Plan You can cancel your Premier or Elite (annual or monthly) service plan at any time. ¾¾ To cancel your paid service level: 1. Log in to your Arlo account at arlo.com/login. 2. Click or tap Settings > Subscription > Cancel Service. 3. Wait while the cancellation is processed. You are prompted to confirm the cancellation. 4. Click or tap CANCEL SERVICE. Your Arlo account defaults to the free Basic service plan.
5. BATTERY WARNINGS AND SAFETY WARNING: Using substandard or rechargeable batteries can cause injury or property damage. Counterfeit & Inferior-Quality Battery Warning Do not use counterfeit and/or inferior-quality lithium batteries. Such batteries can develop internal shorts and may pose a fire or burn hazard. Avoid purchasing batteries from online-auction and other marketplace websites, as these are known sources of counterfeit and/or inferior-quality batteries.
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, NETGEAR DISCLAIMS ALL LIABILITY WHATSOEVER RELATED TO THE USAGE OF RECHARGEABLE BATTERIES IN ARLO WIRE-FREE CAMERAS, INCLUDING WITHOUT LIMITATION, FIRE, DAMAGE TO PROPERTY, BODILY INJURY, AND/OR DEATH. A RECHARGEABLE BATTERY THAT CAUSES DAMAGE TO THE ARLO WIRE-FREE CAMERA MAY RENDER THE NETGEAR WARRANTY NULL AND VOID.
