Arlo Pro HD Security Camera System User Manual NETGEAR, Inc.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1. Set Up Your System 7 Insert the Battery Into Your Camera...............................................................................................................7 Get the Arlo App.....................................................................................................................................................................................8 Connect Your Base Station to the Internet........................................................................................
3. USB Device Storage With Arlo Pro 30 Connect a USB Storage Device...............................................................................................................................30 View the USB Storage Device Status...........................................................................................................31 Safely Eject and Remove a USB Storage Device ��������������������������������������������������������������������31 View Video Clips on a USB Storage Device............
6. Settings 59 Turn the Arlo App Fingerprint ID Login On and Off �������������������������������������������������������������59 Change the Time Zone.............................................................................................................................................................59 Camera Settings.................................................................................................................................................................................
Signal Strength.....................................................................................................................................................................................85 Reset the Arlo Base Station to Factory Settings �����������������������������������������������������������������86 11. Rechargeable Battery Safety 87 Safety Rules for Arlo Pro Rechargeable Batteries ������������������������������������������������������������87 Safety Rules for Arlo Pro Charging Station.....
1. Set Up Your System Setting up your Arlo Pro system involves these steps: • • • • • • Insert the battery into your camera. Get the Arlo app. Connect your base station. Get an account. Sync your cameras to the base station. Place your cameras. Insert the Battery Into Your Camera ¾¾ To insert the battery into your camera: 1. Unlock the battery compartment by pressing and holding the latch. 2. Gently pull the battery door back to open the compartment. 3. Align the battery contacts. 4. Insert the battery.
Set Up Your System Get the Arlo App For the best experience, download the Arlo app for your smartphone by scanning this QR code or searching for Arlo in the app store. https://arlo.netgear.com Note: If you already use the Arlo app, make sure that you are using the latest version. To find out if an update is available, go to the app store and search for Arlo. Connect Your Base Station to the Internet The base station connects to your home network and allows you to view your camera streams from anywhere.
Set Up Your System 3. Turn the base station on by pressing the On/Off button. The Power LED and Internet LED on the front of the base station light green in about two minutes. Your base station is set up. Arlo Pro Base Station LEDs See the following list for explanations for green, amber, and blinking LEDs: Power Internet Camera Green The base station is powered on. Green The base station is connected to the Internet. Green Cameras are connected to the base station.
Set Up Your System Arlo Pro Camera LED The LED on the camera lights when the camera is powered on. The LED changes color and blinks depending on the battery charge and to indicate the status of activities such as syncing the camera and updating the camera firmware. See the following table for explanations for the Camera LED. Camera LED Color and Action Meaning Solid blue The camera is connected to the Quick Charge 9v power adapter and is fully charged.
Set Up Your System Get an Account ¾¾ To set up an Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. If you are using a mobile device that supports Touch ID®, you are prompted to enable Touch ID or skip. 2. To use Touch ID, tap Enable Touch ID. If you tap Skip, you can turn on the Arlo app fingerprint ID login later. See Turn the Arlo App Fingerprint ID Login On and Off on page 55. 3. Tap or click New to Arlo?.
Set Up Your System Add an Arlo Pro Camera to an Existing Arlo Account ¾¾ To add an Arlo Pro camera to an existing Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. 2. Tap or click Add Device. 3. Follow the onscreen instructions. Sync Your Cameras With the Base Station ¾¾ To sync your cameras: 1. Place the camera one to three feet (30 –100 centimeters) of the base station.
Set Up Your System The LED on the camera LED lights blue and blinks rapidly to confirm syncing. The camera is ready for viewing. The LED lights amber and blinks rapidly for 10 seconds if the sync is not successful. You must repeat the sync process. 5. Repeat for each camera. Arlo Pro Firmware Updates During initial setup, when you add the base station to your Arlo account, the Arlo Pro system checks for firmware updates.
Set Up Your System ¾¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided. Note: You can also use double-sided tape instead of screws. Choose a Good Spot for Your Arlo Pro Camera Place your Arlo Pro camera in a location with a clear, unblocked field of view and with a good wireless signal to the base station.
Set Up Your System Position Your Camera to Optimize Its Field of View Your Arlo Pro camera has a 115-degree field of view. The green areas in the following illustrations show the camera’s field of view. horizontally and vertically When positioning your Arlo Pro 2 camera, keep these tips in mind: • Keep active locations in the camera’s field of view. Position your camera so that the space that you want to monitor is within the camera’s field of view. • Do not block the camera’s field of view.
Set Up Your System • Make sure that side-to-side traffic crosses Arlo’s field of view. Arlo’s motion sensor is much more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera. The best area for motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position. You can use the Motion Detection Test to verify if motion can be detected in a camera’s current placement. The camera’s LED flashes amber when motion is detected.
Set Up Your System Note: In Position mode, the camera streams video as fast as possible, without buffering, so that you can aim the camera while watching on a smartphone and make near real-time adjustments to the camera position. This means that you might see lower-quality video while the camera is in Position mode. Recharge Your Arlo Pro Battery The Arlo Pro battery is fully charged when it leaves the factory. ¾¾ To recharge the battery: 1. Place the camera indoors.
Set Up Your System Add a Camera From Another Arlo Account ¾¾ To add a camera from another Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Log in to the old Arlo account. 3. Tap or click Settings. The Settings page displays. 4. Tap or click My Devices. A list of cameras displays. 5. Tap or click the camera. The settings for the camera display. 6.
2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons Camera feed New recordings Select devices Settings Snapshot and video library Live Feed Icon Detection modes Tap or click Live to display Camera Icon Display is based on the mode and camera setup Pause.
View Your Content View Camera Feeds You can view your camera feeds at any time. ¾¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode and how the camera is connected. For information about these icons, see View the Devices page on page 19. 2.
View Your Content Record Clips From Live Video ¾¾ To record clips from live video: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. The camera feed icons display at the bottom of the camera feed image. 3. Tap or click Record Video . This icon turns red to indicate that you are recording the live feed. 4. To stop recording, tap or click Record Video .
View Your Content Talk and Listen ¾¾ To talk and listen: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. The camera feed icons display at the bottom of the camera feed image. 3. Tap or click Microphone . A microphone button displays. 4. Wait for the button to turn bright green. This can take up to five seconds.
View Your Content 3. Under System, tap or click Device Order. A list of devices displays in the order that they display on the Devices page. 4. If you are using a smartphone or tablet, tap Edit at the top of the page. A list icon displays. 5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list. 6. Tap or click Done. Your settings are saved. Zoom a Camera Image ¾¾ To zoom a camera image: 1. Tap the Arlo icon on your mobile device.
View Your Content Invert a Camera Feed You can invert the video feed image. ¾¾ To invert the video display: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Video Settings. The Video Settings page displays. 5. Tap or click Rotate Image. 6.
View Your Content View Recordings and Snapshots Your Arlo Pro camera stores recordings and snapshots in the library. You can use the filter and the calender to find and view specific recordings. Use the Library You can use the library to find and view recordings based on the date. ¾¾ To use the library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library.
View Your Content Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click the Filter icon in the upper left corner of the page. The filter page displays. 4.
View Your Content 3. Tap or click the Filter icon in the upper left corner of the page. The Filter page displays. 4. Tap or click Reset at the bottom of the page. Filtering is turned off. The Filter icon filtering is not in use. becomes an outline to show that Share and Manage Library Recordings Download Recordings ¾¾ To download clips from the library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
View Your Content 3. Tap or click a snapshot or video. 4. Tap or click . Share Recordings ¾¾ To share recordings: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Share the file.
View Your Content Delete Recordings ¾¾ To delete recordings: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Tap or click OK to confirm. The file is deleted.
3. USB Device Storage With Arlo Pro All recordings are stored in the cloud, but you can optionally connect a USB storage device to the Arlo Pro base station and use the USB storage device as a backup location to store recordings. Simply connect a USB storage device and the base station automatically enables all the settings for you. The USB storage device cannot be used on its own as a substitute for cloud recording.
USB Device Storage With Arlo Pro View the USB Storage Device Status The Arlo app notifies you if the USB storage device is getting full or if the USB storage device is not the correct format. You can also use the Arlo app to view the USB storage device status. ¾¾ To view the status of a USB storage device connected to the base station: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
USB Device Storage With Arlo Pro ¾¾ To safely eject and remove a USB storage device: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Tap or click the camera. The base station and a list of cameras displays. 4. Tap or click the base station. The Device Settings page displays. 5. Tap or click Local Storage.
USB Device Storage With Arlo Pro View Video Clips on a USB Storage Device Video clips on USB storage devices do not display in the Arlo app, but you can use a Windows or Mac computer to view the clips. ¾¾ To view video clips on a USB storage device: 1. Safely eject the USB storage device. For more information, see Safely Eject and Remove a USB Device on page 31. Cloud recording is still enabled.
USB Device Storage With Arlo Pro The base station and a list of cameras displays. 3. Tap or click the base station. The Device Settings page displays. 4. Tap or click Local Storage. The Local Storage page displays. 5. Tap or click Automatic Overwrite. The setting changes. Format a USB Storage Device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The Arlo Pro base station can format the USB storage device.
USB Device Storage With Arlo Pro 5. Tap or click the base station. The Device Settings page displays. 6. Tap or click Local Storage. The Local Storage page displays. If you see the message Requires Formatting next to USB Device 1 or USB Device 2, the USB storage device is not in the correct format (FAT32). You must format the USB storage device before you can use it for local storage. Warning: Formatting the USB storage device erases all data from the device.
USB Device Storage With Arlo Pro 4. Tap or click Local Storage. The Local Storage page displays. 5. Select a USB storage device. 6. If the message next to the USB storage device is Requires Formatting, follow the formatting procedure. For more information about formatting, see Format a USB Storage Device on page 34. 7. Tap or click USB Device Recording. USB device recording toggles off and on. Stop Recording Onto a USB Storage Device ¾¾ To stop recording onto a USB storage device: 1.
4. Personalize Your System You can customize Arlo Pro settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Pro camera by renaming it. ¾¾ To rename your Arlo Pro camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
Personalize Your System Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Under Account, tap or click Profile. The Profile page displays. 4. If you are using a smartphone, tap Edit at the top of the page. The Profile page displays. 5.
Personalize Your System 3. Under Account, tap or click Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Personalize Your System Edit a Friend’s Access Privileges ¾¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. 3. Under Account, tap or click Grant Access. A list of your friends displays with the status of their accounts. 4. Tap or click the friend, and Tap or click Edit . The Edit page displays. 5.
Personalize Your System 4. Select the friend, and Tap or click Edit The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted. 41 .
5. Modes, Rules, and Smart Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you via email. Modes Modes let you tell your Arlo cameras to respond differently at different times. For example, you probably don’t want to receive an alert about motion in the living room while you’re doing yoga in the living room.
Modes, Rules, and Smart Alerts Rules Each mode consists of one or more rules that provide detailed instructions for your Arlo system. For each mode, you can set the following options: • Trigger device. The trigger device is the camera that detects motion or sound. • Trigger. Triggers can be motion detection, sound detection on Arlo Pro WireFree cameras. You can adjust the camera’s sensitivity to motion and sound to minimize false alarms. • Devices.
Modes, Rules, and Smart Alerts If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.
Modes, Rules, and Smart Alerts Change Motion Sensitivity You can easily change the sensitivity level for Arlo Pro cameras. ¾¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. The Mode page displays. 4. Tap or click Edit next to the mode. The Edit Rule page displays.
Modes, Rules, and Smart Alerts Automatically Stop Recording When Motion Stops ¾¾ To automatically stop recording when motion stops: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. 3. Tap or click the device whose mode you want to edit. If you only use one device, it is preselected. 4. Tap the pencil icon or click Edit next to the mode that you want to edit. 5.
Modes, Rules, and Smart Alerts The Edit Rule page displays. 6. Under If the following, tap or click Edit next to Audio is detected. The Audio Detection page displays. 7. Move the slider to the desired level of audio detection. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved.
Modes, Rules, and Smart Alerts 8. Set the sliders for Siren Duration and Siren Loudness. 9. Tap < Edit Rule or click Back. 10. Tap Done or click Save. Note: This rule is not active until you activate the mode to which you added the siren trigger. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app.
Modes, Rules, and Smart Alerts 7. Under Alert, tap or click Push Notification to turn alerts on and off for your mobile device. 8. For email notifications, make sure that the Email Alerts check box is selected. 9. To specify an email address, tap or click Edit next to Email Alerts and enter the email address. Set Up Geofencing Geofencing is a virtual fence that helps you discover when something or someone enters or exits a predefined zone.
Modes, Rules, and Smart Alerts 6. To change the address, tap the Address field, type the address for your location, and then tap Next. The geofence radius displays as Medium. 7. To change your radius setting, tap the Radius icon, select a radius size, and tap Next. Radius size options are Small, Medium, or Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 8. Enter a name for your location and tap Next. The Away Mode page displays a list of available modes.
Modes, Rules, and Smart Alerts For more information about adding devices, see Enable or Disable Geofencing for Friends’ Mobile Devices on page 51. • (Required when your friend wants to participate in geofencing) Your friend is logged in to the Arlo App on his or her mobile device and the GPS or location service enabled on your friend’s mobile device. Enable or Disable Geofencing for Friends’ Mobile Devices ¾¾ To enable or disable geofencing for your friends’ mobile devices: 1.
geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help. • In more rural areas, where cell towers and WiFi routers are sparse, geofencing accuracy can reach several hundred meters. To improve geofencing accuracy, ensure that your mobile device meets these conditions: • WiFi is turned on. • GPS or location services are turned on.
2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. A list of available modes displays. 4. Tap or click Schedule . The Schedule mode is selected. 5. Tap or click Edit next to Schedule. 6. Tap or click + Add. 7. Set the days and times and then Tap or click Save. The schedule is saved.
Edit a Schedule ¾¾ To edit a schedule: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Pro camera. A list of available modes displays. 4. Tap or click Schedule 5. Tap or click Edit . next to Schedule. 6. Tap or click the schedule.
7. Change the start and stop times and Tap or click Save. The schedule is saved. Add a Mode You can add new modes to tell your Arlo Pro camera what to do in certain situations. For example, you can set your Arlo Pro camera to record videos when the motion sensor is activated and to alert you with an email message. You can use the rules you create within modes and schedules to customize your Arlo Pro camera. With Arlo Pro cameras, you can create one rule for each mode. ¾¾ To add a mode for a camera: 1.
Modes, Rules, and Smart Alerts 8. Tap or click Next. The Audio Settings page displays. 9. Set the audio sensitivity and Tap or click Next. The Devices page displays. 10. When prompted, specify what you want the camera to do when motion or audio is detected and Tap or click Next. You can select Record video, Take snapshot, or Do nothing. 11. When prompted, specify if you want to be notified with alerts when motion or audio is detected.
Modes, Rules, and Smart Alerts 3. Tap or click the camera. 4. Tap or click Add a Mode. The New Mode page displays. 5. Enter a name for the mode and Tap or click Next. The Trigger Device page displays. 6. Tap or click an Arlo-Pro camera to select it as the trigger device for a rule and then tap or click Next. 7. If you want the camera to perform an action when motion or audio is detected, tap or click Next. Otherwise, clear the check box for the trigger that you do not want to use. 8.
Your new mode is saved. 17. From the mode menu, tap or click > next to the mode that you just created. 18. Tap or click Add Rule. 19. Repeat steps 6-16 to add an additional rule with different trigger devices, actions, and alerts. You can add one rule for each Arlo Pro Wire-Free camera that is connected to the same base station.
6. Settings You can customize the Arlo Pro settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾¾ To turn the Arlo app Touch ID login on and off: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Settings. The Settings page displays. 3. Tap Profile. The Profile page displays. 4. Tap Log in with Touch ID.
Settings 4. Tap or click Time Zone. The Time Zone page displays. 5. Tap or click a time zone. 6. Tap or click Done. If you are using a mobile device, your settings are saved. 7. If you are using a computer, click Save. Your settings are saved. Camera Settings Turn Off the Camera LED The LED on the Arlo Pro camera lights in different colors. You can turn off this LED. ¾¾ To turn off the LED on the Arlo Pro camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.
Settings 5. If you are using a computer, click Save. Your settings are saved. Change the Video Resolution The default video resolution is 720P. You can change this setting to a higher or lower resolution. Decreasing the resolution of Arlo Pro videos reduces the required WiFi bandwidth. ¾¾ To change the video resolution: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
Settings Turn Night Vision On and Off When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the Arlo Pro camera is facing reflective surfaces, such as windows. ¾¾ To turn night vision on and off: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
Settings 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo App on a mobile device, tap Audio Settings. The Audio Settings page displays. 5. Tap or click Microphone. Your settings are saved. Change the Speaker Settings You can turn the speaker off and on and you can control the volume on your camera settings. ¾¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.
Settings Base Station Settings You can view or change base station settings. Change the Base Station Name When you set up your Arlo system, you entered a name for the base station. You can change this name. ¾¾ To change the base station name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station cameras displays. 3.
Settings A list of devices including the base station cameras displays. 3. Tap or click the base station. The base station settings page display. 4. Tap or click Flicker Adjustment. The Flicker Adjustment page displays. 5. Tap or click a setting. 6. Tap or click Save. Your settings are saved. View Base Station Device Information ¾¾ To view base station device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
Settings The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station cameras displays. 3. Tap or click the base station. The base station settings page display. 4. Tap or click Restart. The base station restarts. Remove the Base Station From Your Account ¾¾ To remove the base station from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
Settings Turn On the Siren WARNING: The loudest siren setting, which is the default loudness option for the siren, is more than 100 decibels. Do not test the siren while people or pets are close to the base station. Prolonged exposure to the siren might cause hearing damage. ¾¾ To turn on the Arlo Pro base station siren: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Turn Siren ON.
Settings View Device Information ¾¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the device. The settings display. 4. Scroll down to the Version heading and view the firmware version, hardware version, and the serial number. Restart the Camera ¾¾ To restart the camera: 1.
Settings Remove a Camera From Your Account ¾¾ To remove a camera from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Scroll down and Tap or click Remove Device. The camera is removed from your account and its settings are deleted.
7. Manage Your Subscription Plan Every Arlo camera includes free Basic service that offers basic features and functionality. When activating your camera, you select your service plan. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and enable Arlo Smart features. For information about service plans, visit http://bit.ly/1AQGR9k.
8. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.
Arlo Connect In advanced Stringify flows, you can use the same Arlo camera twice in the same flow. For example, if your Arlo front door camera detects motion, it’s after 5 p.m., and you’re away from home, you can tell Stringify to trigger a 20-second recording from your Arlo front door camera and a 40-second recording from your Arlo driveway camera. ¾¾ To add Arlo cameras to the Stringify app and use them in a flow: 1. Install the Arlo app, create an account, and complete the setup process. 2.
9. Use SmartThings With Arlo Cameras With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings app, so all your smart devices can work together. For example, if your Arlo camera detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm. Arlo camera feed integrated into the SmartThings app After you integrate your Arlo Wire-Free Cameras into the SmartThings app, you must use the SmartThings app to configure your modes and rules.
Use SmartThings With Arlo Cameras Disarm Your Cameras When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they must be in Disarmed mode before you can begin the integration setup. You cannot use Schedule mode or Geofencing mode at the same time as SmartThings mode. You must also disable any IFTTT recipes that change the Arlo system mode. ¾¾ To disarm your cameras: 1.
Use SmartThings With Arlo Cameras 6. Tap Cameras > Netgear Arlo. 7. Tap Arlo (connect). 8. Tap Connect to Arlo. 9. Enter your Arlo login credentials 10. On the bottom of the page, accept the Privacy Policy. 11. Tap Done at the upper-right corner. 12. Tap Connect to Arlo Cameras and select the cameras that you want to sync with the SmartThings app. 13. Tap Done > Next > Done. 14. Tap My Home > Things. 15. To change your camera’s settings, tap the settings icon.
Use SmartThings With Arlo Cameras Adjust the Motion Sensitivity Level When you integrate Arlo into the SmartThings app, the motion sensitivity for each camera is set to a default of 80. If your camera works more effectively at a different setting, you can use the Arlo app to change it. ¾¾ To adjust the motion sensitivity level: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Cameras page displays. 2. Click or tap Mode.
Adjust Push Notifications When you integrate Arlo with SmartThings, the Arlo app sends push notifications to the SmartThings app. Then the SmartThings app sends you notifications about Arlo and your other smart things. If you still receive push notifications from Arlo, on your smartphone, use your smartphone settings to turn off the Arlo notifications. Email notifications are not needed.
10. FAQs and Troubleshooting Battery FAQs How can I recharge the Arlo Pro battery? Your Arlo Pro battery is fully charged when it leaves the factory. You can use the power adapter cable to plug the camera into an electrical outlet to charge the battery. You can also use the Arlo Pro Charging Station (sold separatey) to charge the battery. For uninterrupted Arlo Pro camera use, you can purchase a spare battery and the charging station.
FAQs and Troubleshooting What is the battery life for NETGEAR Arlo Pro rechargeable batteries? The NETGEAR Arlo Pro camera rechargeable battery life is 4 to 6 months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The Arlo Pro cameras offer the best battery life when set up to record when they detect motion.
FAQs and Troubleshooting Night Mode • Best video. 600 kbps @ 15 fps • Optimized. 300 kbps @15 fps • Best battery life. 200 kbps @15 fps Depending on the available bandwidth and how much of the buffer is full, the Arlo Pro Wire-Free system either increases the bit rate or decreases the bit rate and frame rate. For information about setting the resolution for your camera, see Change the Video Resolution on page 57.
Low Battery Recharge or change the battery in the Arlo Pro camera to make sure that the battery level is no less than two bars. A low battery can cause the camera to stream intermittently. Not Receiving Push Notifications You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app.
Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. ¾¾ To allow Arlo push notifications on iOS devices: 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. The Arlo notification settings display. 3. Make sure that Allow Notification is selected. 4. If you made changes, tap Save. Your settings are saved.
Verify That the Arlo Base Station Is Online To determine whether your base station is online, check the Internet LED on the front of the base station: • If the Internet LED is solid green, the base station is connected to the Internet. • If the Internet LED is amber, the base station is not connected to the Internet.
FAQs and Troubleshooting 4. Power cycle your base station. Unplug the power adapter from the outlet, wait one minute, and reconnect the power adapter to the outlet. The base station takes one to two minutes to start. When the Power LED and Internet LED light solid green, your base station is connected to the Internet. If the Internet LED is amber, continue troubleshooting. 5. Check your router’s DHCP settings and client list.
• Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1 Mbps upstream) • Internet router model • List of other devices connected directly to your router • The last time and place that your base station successfully connected to the Internet Signal Strength If an Arlo Pro Wire-Free camera’s signal to the base station is weak, recording delays might occur when motion is detected.
Reset the Arlo Base Station to Factory Settings Performing a factory reset returns your base station values to the default settings. It also removes the serial number from your Arlo account. ¾¾ To perform a factory reset on your base station: 1. Use a straightened paper clip to press and hold the Reset button on the back of the base station for about 10 seconds. When the base station reset completes, the LEDs on the front of the base station blink amber.
11. Rechargeable Battery Safety Safety Rules for Arlo Pro Rechargeable Batteries Arlo Pro Wire-Free HD Security Cameras use rechargeable batteries and can go wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire, or high temperatures, so you need to handle them with care.
Rechargeable Battery Safety Safety Rules for Arlo Pro Charging Station The Arlo Pro Charging Station is sold separately. You can use the charging station to charge one or two Arlo Pro rechargeable batteries. For more information about the Arlo Pro Charging Station, see the instructions that are included in the Arlo Pro Charging Station package.
