Ultra Series 4K UHD Wire-Free Security Camera System User Manual
Contents 1. Get to Know Your Arlo Ultra Camera 5 Get the Arlo app..............................................................................................................5 Meet your Arlo Ultra Camera.........................................................................................6 Meet your SmartHub.......................................................................................................7 Do more with Arlo..........................................................................
Ultra Series 4K UHD Wire-Free Security Camera System Download recordings...................................................................................................26 4. Image Quality Features 28 High Dynamic Range (HDR).........................................................................................28 Local 4K streaming and recording..............................................................................28 HEVC 4K playback supported devices.........................................
Ultra Series 4K UHD Wire-Free Security Camera System Remove a device from your account..........................................................................59 7. Use SD Card Storage 60 Insert a microSD card....................................................................................................60 View the SD card status................................................................................................61 View available SD card storage..........................................
Ultra Series 4K UHD Wire-Free Security Camera System The Arlo Ultra Camera LED The LED on the camera lights when the camera is powered on. The LED changes color and blinks depending on the battery charge and to indicate the status of activities such as pairing the camera and updating the camera firmware. • Slow blinking blue. The camera is in the process of pairing with the SmartHub. • Fast blinking blue. The camera paired with the SmartHub. • Blinking amber.
Ultra Series 4K UHD Wire-Free Security Camera System Use camera positioning to aim your camera Camera positioning is available only when the camera is not streaming, recording motion, or using the Motion Detection test. During camera positioning, the camera streams video as fast as possible, without buffering. You can aim your camera while watching on your smartphone and making near real-time adjustments to the camera position.
Ultra Series 4K UHD Wire-Free Security Camera System 2. Tap Settings > My Devices. 3. Select the camera. 4. Tap Video Settings. 5. Rotate the image. If you’re using an iOS device, tap Rotate Image 180°. If you’re using an Android device, tap the slider to OFF and then rotate the image. Motion detection activity zones You can designate zones within the camera view where you want the camera to detect and record motion. After you create the zones, you can select which zone or zones detect motion.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Select the camera. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Move the zone to the desired position in the camera feed image. 7. To change the size or shape of the zone, drag the 8-points on the edges of the zone. 8. To reposition the zone, tap and hold the zone and move it. 9. To customize the zone name, tap Edit and enter a name. If you’re using a web browser, click > next to the zone name. 10. Tap Save.
Ultra Series 4K UHD Wire-Free Security Camera System a web browser to visit https://my.arlo.com/#/login. You can download recordings from the cloud and save them. Use the Library You can use the library to find and view recordings based on the date. 1. Open the Arlo app. 2. Tap Library. 3. If it’s more than one month since you started recording, use the arrows on either side of the month to select a month to view. A green circle indicates the selected day.
Ultra Series 4K UHD Wire-Free Security Camera System Download recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Download. 5. Tap OK to confirm. Make a recording a favorite 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Favorite. Share recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5. Share the file.
Ultra Series 4K UHD Wire-Free Security Camera System Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
4. Image Quality Features High Dynamic Range (HDR) HDR solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Your Arlo Ultra camera automatically determines when to use HDR. HDR is optimized for outdoor environments. Your Ultra camera comes set to use HDR automatically, but you can turn it on and off. See Turn Auto HDR on and off on page 56. Local 4K streaming and recording 4K means you can see more details in every image, even when zoomed in.
Ultra Series 4K UHD Wire-Free Security Camera System HEVC 4K playback supported devices High Efficiency Video Coding (HEVC) is a video compression standard that enables you to download and stream 4K videos with ease. To use HEVC on the Arlo app, you must use a supported device and meet the minimum requirements. Your device must: • Run iOS 9.0 or higher (Apple devices) • Run Android 5.
Ultra Series 4K UHD Wire-Free Security Camera System • You subscribed to the Arlo Premier Video add-on service to store motion recordings in 4K quality to the Arlo Cloud to access wherever you have a mobile date connection. Turn local live streaming off and on 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings. 5. Tap Local 4K Live Streaming. Local live streaming toggles off and on. Turn 4K video recording off and on 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto Zoom and Track. Use Auto Zoom and Tracking when you’re live streaming 1. Open the Arlo app. 2. Tap the camera feed. 3. Pinch and drag to zoom in to any area you would like to see enhanced. 4. Let go after you have zoomed in. An indicator on the live feed shows that Arlo is enhancing the image.
Ultra Series 4K UHD Wire-Free Security Camera System Select a mode You can select a mode or set modes to activate according to a schedule. 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. A list of modes displays. 4. Tap a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it. Mute Notifications Mute Notifications temporarily silences push notifications to your mobile device, while videos continue to be recorded.
Ultra Series 4K UHD Wire-Free Security Camera System Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. The trigger device is the camera that detects motion or sound. You can adjust the motion and sound sensitivity to minimize false alarms. • Action device. The action device responds to motion or sound detection on the trigger device.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Under Then do the following, tap Edit next to Record video. 6. Select Record until activity stops (up to 300 sec). Control whether the spotlight turns on when motion is detected at night Unless you changed its settings, your Arlo Ultra camera automatically turns on its spotlight when it detects motion at night.
Ultra Series 4K UHD Wire-Free Security Camera System 6. Move the slider to the desired level of audio detection. If you used a mobile device to specify the settings, your settings are saved. 7. If you used a browser to specify the settings, click Save. Manage alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must install the Arlo app on your phone.
Ultra Series 4K UHD Wire-Free Security Camera System Geofencing accuracy For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The local environment affects geofencing: • In urban environments, where the cell towers and WiFi routers are more dense, geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help.
Ultra Series 4K UHD Wire-Free Security Camera System geofence, triggering the home state and your cameras are disarmed. If one person leaves, but another is still home, the cameras stay disarmed in the home state until the last person leaves (last out). We recommend that you enable geofencing only for the mobile device that each person carries every day.
Ultra Series 4K UHD Wire-Free Security Camera System The device location displays as either In Zone, Out of Zone, or Unavailable (if there’s an issue contacting that device). 7. To disable geofencing, tap the mobile device again. The check mark disappears when geofencing is disabled. For more information, see Set up geofencing on page 38. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation.
Ultra Series 4K UHD Wire-Free Security Camera System This is the Arlo device that performs an action when the trigger device detects motion or sound. You can select the same Arlo device you’re using as a trigger or a different Arlo device. 11. Select an action and tap Next. For an Arlo Ultra camera, you can select Record video,Turn alarm ON, or Do nothing. If you’re using a computer web browser, you can also specify the recording time setting. 12.
Ultra Series 4K UHD Wire-Free Security Camera System Some examples of detector models that emit compatible T3 and T4 signals include: • Kidde i9050 • USI5304 • First Alert 0827 • First Alert P1210 • First Alert SCO5 To determine your detector’s alarm pattern, see the instructions that came with your detector or search online for product information.
Ultra Series 4K UHD Wire-Free Security Camera System 7. Close the Arlo app, but don’t log out. 8. Use the test button on your smoke or carbon monoxide detector to activate the alarm for 30 seconds. Compatible alarms sound continuously for 20 seconds in one of these patterns: • Smoke detectors with industry-standard T3 alarms emit three intermittent beeps, followed by a period of silence.
Ultra Series 4K UHD Wire-Free Security Camera System Test the Alarm Detection range After a successful compatibility test, we recommend that you test the Alarm Detection range when you move your camera to a different location. 1. Place your Arlo Pro 3 Camera in the desired location. 2. Open the Arlo app. 3. Make sure that your Pro 3 Camera is in Armed mode or another mode in which it can detect sound and motion. 4.
Ultra Series 4K UHD Wire-Free Security Camera System To turn off push notifications: 1. Open the Arlo app. 2. Tap Mode. 3. Tap the SmartHub. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Tap Push Notifications to turn it off and on.
6. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https://my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Ultra Series 4K UHD Wire-Free Security Camera System Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System Use face or fingerprint authentication You can use Touch ID® or Face ID® with a compatible Apple device. With a compatible Android device, you can use fingerprint authentication. Your device must meet the following minimum requirements: • Apple devices: iOS version 10.3 or higher A Touch ID compatible device (iPhone 5s, iPad Air 2, or newer) A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.
Ultra Series 4K UHD Wire-Free Security Camera System Customize your profile You can enter your name, add a profile photo and home address, and opt-in or out of Arlo news and support updates. Add a profile picture 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Tap the profile picture at the top of the page. 5. Select Take Photo or Choose from Library. Note: If you already have a profile picture, you can also select Remove Current Photo. 6.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Enter your old password. 5. Enter a new password and then confirm it. 6. Tap Change Password. Your new password is saved. Reset a forgotten password If you forgot your Arlo password, you can reset it with a verified email address. 1. Open the Arlo app. 2. Tap Forgot Password?. 3. Enter your email address. 4. Tap Send Email. An email is sent from alerts@arlo.com to your verified email address. 5. Tap the link provided in that email. 6.
Ultra Series 4K UHD Wire-Free Security Camera System Friends who are granted access rights can also: • Play and pause video footage. • Record video footage. • Mute the speaker. • Access and change modes. • View motion detection statuses. • Manually record. • Take snapshots. • Mark as a favorite, share, download, and delete video footage. • Use a camera’s microphone. Add a friend 1. Open the Arlo app. 2. Tap Settings. 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5.
Ultra Series 4K UHD Wire-Free Security Camera System Change the camera name 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Edit next to the camera name. 5. Enter a new name that reminds you of the camera’s location, such as Garage or Front Door. Camera names are limited to 32 characters. 6. Tap Save. Turn on Auto Zoom and Tracking 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto Zoom and Tracking.
Ultra Series 4K UHD Wire-Free Security Camera System Change the video quality and battery usage You can set the video resolution as Best Video, Optimized, or Best Battery Life. Using the Best Battery Life setting reduces the WiFi bandwidth that is required. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Power Management. 5. Tap to select Best Battery Life, Optimized, or Best Video. Turn color video recording at night off and on 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System Turn Auto HDR on and off 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings. 5. Tap Auto HDR. If you’re using an Android device, tap the slider. Change the camera audio settings You can adjust the settings to reduce wind noise, turn the microphone off and on, and adjust the speaker. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. If you’re using a mobile device, tap Audio Settings. 5.
Ultra Series 4K UHD Wire-Free Security Camera System You can also control whether the spotlight comes on automatically when your Arlo Ultra camera detects motion at night. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the camera. 4. Tap Video Settings > Low Light Settings. 5. Tap Spotlight. The Spotlight setting toggles off and on. When the Spotlight setting is set to the On position, the spotlight automatically turns on when your Arlo camera detects motion at nigiht.
Ultra Series 4K UHD Wire-Free Security Camera System 4. Tap Flicker Adjustment. 5. Tap a setting. Restart the SmartHub 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the SmartHub. 4. Scroll down and tap Restart. View device information You can view the firmware version, hardware version, and the serial number. 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Tap Device Info. Remove a device from your account 1. Open the Arlo app. 2. Tap Settings > My Devices. 3.
Ultra Series 4K UHD Wire-Free Security Camera System View the SD card status 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge. 3. Check the SD card icon icon is amber . . When a microSD card is inserted in the SmartHub, this 4. To view more information about the microSD card status, under LOCAL STORAGE, tap Storage Settings. The SD Card Status displays GOOD or indicates if the SD card needs to be formatted, or is full. The Arlo app also notifies you if this occurs.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Select the SmartHub. 4. Tap Storage Settings > 4K Video Recording. Local 4K recording toggles off and on. Change the SD card overwrite setting By default, if the SD card fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the SD card that aren’t in the Arlo folder aren’t deleted to make room for Arlo recordings. You can change the setting so that no Arlo recordings are automatically erased. 1. Open the Arlo app. 2.
Ultra Series 4K UHD Wire-Free Security Camera System until it ejects. Do not interrupt power to the SmartHub or remove the SD card while unmounting the SD card. 6. The SD card icon changes from amber to gray indicasting that no microSD card is in the slot. Arlo SD card recording is disabled until you insert another SD card. View videos on a microSD card To view Arlo videos saved on a microSD card, you must remove the microSD card from your SmartHub and use a microSD card reader.
8. Arlo Connect Use Arlo with Amazon Alexa With the Arlo Skill and Alexa, you can access your Arlo devices using voice commands and view a live camera feed on your Echo Show, Fire TV, or Fire tablet. Alexa can also notify you when motion is detected by your Arlo cameras.
Ultra Series 4K UHD Wire-Free Security Camera System 2. Open the Apple Home app. 3. Tap + at the top of the page on the Home tab and then tap Add Accessory. Your Apple mobile device’s camera launches and you’re prompted to scan or enter the HomeKit setup code. 4. Scan the HomeKit setup code using your mobile device’s camera. If you have trouble scanning the code, tap Don’t Have a Code or Can’t Scan? and then enter the code. 5. Tap Done on the top right.
Ultra Series 4K UHD Wire-Free Security Camera System Add Arlo Ultra to the Google Assistant app To use your Ultra Camera with Google Assistant, you need: • A Google Home Hub, a Chromecast device, a TV with Chromecast, or a media player with Chromecast • The Google Assistant app on your mobile device. This app is included with most Android devices, but you can also download it from the Apple App Store on iOS devices. To connect your Arlo cameras to the Google Assistant app: 1.
9. FAQs and Troubleshooting FAQs Does Arlo Ultra support 4K resolution output? Yes. Your Arlo Ultra can output 3840x2160 resolution at 16x9 aspect ratio. For more information, see Chapter 4. Image Quality Features on page 28, What is High Dynamic Range (HDR)? HDR solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Arlo Ultra automatically determines when to use HDR. HDR is optimized for outdoor environments.
Ultra Series 4K UHD Wire-Free Security Camera System Battery FAQs What is the battery life for rechargeable batteries? The camera rechargeable battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The cameras offer the best battery life when set up to record when they detect motion.
Ultra Series 4K UHD Wire-Free Security Camera System Why does one Arlo camera battery drain faster than another Arlo camera battery? Your Arlo Ultra camera is flexible and you can use it in a wide range of environments. Your environment might include elements that affect battery life. In some cases your Arlo Ultra camera may use more battery life than others: • All Arlo cameras work well in the dark. They use infrared sensors to monitor motion in the dark.
Ultra Series 4K UHD Wire-Free Security Camera System Troubleshoot Arlo Geofencing Each Arlo user has a unique setup environment. These are the most common geofencing issues. • Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile device for geofencing on page 39. • Away mode isn’t triggered when you leave because an extra mobile device that’s enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 40.
Ultra Series 4K UHD Wire-Free Security Camera System WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your SmartHub and cameras.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Select the SmartHub. A list of modes displays. 4. Tap Edit next to Armed. 5. Tap Edit next to the rule. 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save. Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications can be disabled on iOS and Android devices. 1.
Ultra Series 4K UHD Wire-Free Security Camera System Arlo Smart Alarm Detection isn’t working Alarm detection notifies you in your Arlo app when a smoke or carbon monoxide (CO) detector’s alarm is activated. You need an Arlo Smart subscription to use this feature (see Arlo Smart Alarm Detection on page 43). Your camera might not detect an alarm in the following situations: • Your alarm doesn’t emit a T3 or T4 alarm pattern. • Multiple overlapping alarms occur. • Echoes occur in the alarm location.
Ultra Series 4K UHD Wire-Free Security Camera System 3. Try to connect to the Internet from another device that is connected directly to your router. Try an Ethernet-connected device, not a device that is connected using WiFi (you can turn WiFi off on the device to make sure that the device is connecting through the Ethernet cable).
10. Rechargeable Battery Safety Safe Handling and usage guidelines for rechargeable batteries Batteries can EXPLODE, CATCH FIRE, and/or CAUSE BURNS if disassembled, punctured, cut, crushed, short circuited, incinerated, recharged (disposable cells), or exposed to water, fire, or high temperatures. To ensure optimal safety and performance: • Only use Arlo approved batteries. If you are unsure about whether a replacement battery or charger is compatible, contact Arlo.
Arlo Ultra Camera • AVOID dropping the battery or the Arlo device. Dropping it, especially on a hard surface, might cause damage to the battery or the Arlo device. If you suspect damage to the battery or the Arlo device, replace it. • ALWAYS follow the directions in the Quick Start Guide and/or written in the Arlo Product User Manual. • ALWAYS follow local waste & recycling laws & guidelines to dispose of used Arlo batteries.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: October 2019 PN 202-11887-05 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. HomeKit is a trademark of Apple, Inc. To control this HomeKit-enabled accessory, iOS 10.2 or later is recommended.
