Warranty Guide

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ARMSTRONG

RESIDENTIAL CEILING SYSTEMS—LIMITED WARRANTIES

What Our Warranties Mean

Our warranties are our promise to you that the

Armstrong

ceiling and Armstrong installation materials

you’ve purchased will be free from manufacturing

defects. Because our products are designed

and engineered to be used together for the best

performance possible, we warrant that Armstrong

ceilings and Armstrong installation materials, if used

together, will be free from manufacturing defects as

outlined below.

Please read all of the following terms carefully as this

warranty may be affected by installation methods and

materials used and site conditions. Armstrong does not

authorize any person to assume or extend any other

warranty obligation or liability on its behalf.

What will Armstrong do?

If a manufacturing defect does occur within the terms

and conditions of this warranty, you will be supplied with

new material to replace the defective ceiling product,

the replacement materials will be of the same or similar

design and quality.

What does this warranty not cover?

• Damage that may occur due to Abnormal Conditions

described above is not covered by this warranty.

• This warranty does not cover damage caused by

improper maintenance, improper installation, or by

use contrary to our recommendations, such as use

outdoors or on surfaces other than ceilings.

• This warranty does not cover normal wear and tear

or shade changes due to exposure to smoke, fumes,

leaks, or abuse.

• This warranty does not cover labor charges to

replace obvious visual defect in the material at time of

installation.

• We exclude and will not pay any consequential or

incidental damage, loss or expense other than to the

ceiling system itself.

• This warranty is not transferable and applies to the

original purchaser only. It does not apply to materials

graded second or odd lot.

• This warranty does not cover differences between

samples or product photographs and actual product

purchased.

Additional Note: Armstrong cannot guarantee that the

published surface burning characteristics, ﬁ re resistance

ratings, acoustical performance, dimensional stability/

sag or light reﬂ ectance will remain the same after

repainting panels. All warranties will be voided by ﬁ eld

painting.

How do you get service?

You must notify the retailer who sold you the material, in

writing, of any product failure covered by this warranty

within 30 days of ﬁ rst observation of failure. If you are

unable to contract your retailer, or if you notiﬁ ed your

retailer of a defect and have not received satisfaction,

please contact us at:

Armstrong World Industries, Inc

Attn: Customer Focus Center

PO Box 3001

Lancaster, PA 17604

1-877-Armstrong

www.armstrong.com

Fill out complaint form at:

www.armstrong.com/ceilingcomplaintform

www.armstrong.com

How does state law apply?

This warranty gives you speciﬁ c legal rights and you

may also have other rights, which vary from state

to state. Some jurisdictions do not allow exclusion

or limitation of incidental or consequential damages

or other limitations on implied warranties , so the

limitation(s) or exclusion(s) in this warranty may not

apply to you.

THIS EXPRESS WARRANTY CONSTITUTES THE

ENTIRE OBLIGATION OF ARMSTRONG AND

THERE ARE NO OTHER WARRANTIES EXPRESS

OR IMPLIED, INCLUDING ANY WARRANTY OF

MERCHANTABILITY OR FITNESS FOR ANY USE or

PURPOSE WHATSOEVER. ARMSTRONG’S LIABILITY

IS LIMITED TO THAT SET FORTH BELOW IN THIS

WARRANTY. ARMSTRONG IS NOT LIABLE FOR ANY

INSTALLATION OR REMOVAL COSTS UNDER THIS

WARRANTY. NOR IS RESPONSIBLE FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES OR COSTS UNDER

THIS WARRANTY.

Ten Year—Thirty (10/30) Year Limited

Warranty for High Performance Ceiling

Systems

High Performance Ceiling Products

922 Fine Fissured,

™

928 Fine Fissured,

™

932 Fine

Fissured,

™

1728BL Fine Fissured

™

Black, 271 Sahara,

™

273 Sahara,

™

241 SuperTuff,

™

420 Random Fiberglass,

and 954 Classic Fine Textured. This product list is

subject to change. Please refer to our website at

www.armstrong.com or contact our Customer Focus

Center at 1-877-Armstrong for the most current

information.

The Armstrong Ceiling products listed above are

warranted to be free from defects in materials or factory

workmanship for 30 years from the date of installation

when installed using an Armstrong Suspension System

and used under normal conditions. If these products

are not installed using an Armstrong Suspension

System the Armstrong Ceiling products listed above are

warranted to be free from defects in materials or factory

workmanship for 10 years from the date of installation

when installed under normal conditions. (Except for

obvious defects in materials or factory workmanship,

which Armstrong must be notiﬁ ed of within 30 days of

the date of installation.)

Armstrong Suspension Systems are warranted to be

free from the occurrence of 50% red rust as deﬁ ned by

ASTM D610 test procedures for 30 years from the date

of installation, when installed with the Armstrong ceiling

panels listed above and in accordance with Armstrong’s

written installation instructions.

Warranty Conditions

All ceiling products must be installed and maintained

in accordance with Armstrong’s written installation and

maintenance instructions for that product in effect at the

time of installation.

This warranty is not transferable and applies to the

original purchaser only.

Prior to installation, the ceiling product must be kept

clean and dry in an environment that is between 32° F

(0°C) and 120°F (49°C) and not subject to Abnormal

Conditions. Abnormal Conditions include exposure to

chemical fumes, corrosive agents (such as chlorine),

vibrations, ﬁ re, and water, freezing temperatures,

accident or any other form of abuse, or excessive dirt or

dust buildup. If subject to Abnormal Conditions, where

possible, the products should be removed immediately

and replaced once the conditions are normal.

Installation of the products shall be carried out where

the temperature is between 32°F (0°C) and 120°F

(49°C). It is not necessary for the area to be enclosed

and for HVAC systems to be functioning and in

continuous operation. All wet work (plastering, concrete,

etc.) must be complete and dry, and the products must

be protected from the elements such as rain, snow, etc.

These systems cannot be used in exterior applications,

or where standing water is present due to high humidity,

or where moisture will come in direct contact with the

ceiling. These temperature and humidity conditions

must be met throughout the life of the warranty.

Sag Resistance

The Armstrong Ceiling products listed above have extra

sag resistance. They are warranted to be free from

defect in materials or factory workmanship or sagging

and warping as a result thereof for thirty (30) years from

the date of installation, when installed with Armstrong

Suspension Systems; for ten (10) years from date of

installation when an Armstrong Suspension System is

not used.

Mold and Mildew Resistance

The Armstrong Ceiling products 922 Fine Fissured,

928 Fine Fissured, 932 Fine Fissured, 1728BL Fine

Fissured Black, 271 Sahara,

™

273 Sahara,

™

241

SuperTuff, and 954 Classic Fine Textured have bioblock

treatment. They are warranted to be free from the

growth of mold, mildew and gram positive and gram

negative odor and stain causing bacteria for thirty (30)

years from the date of installation, when installed with

Armstrong Suspension Systems; for ten (10) years from

date of installation when an Armstrong Suspension

System is not used.

Armstrong ﬁ berglass ceiling panels listed above do

not have bioblock treatment, but are warranted to be

free from the growth of mold, mildew, and odor and

stain causing bacteria for 30 years from the date of

installation, when installed with Armstrong Suspension

Systems; for ten (10) years from date of installation

when an Armstrong Suspension System is not used,

due to the inherent characteristics of the products.

This limited warranty is subject to further conditions

listed below.

The ceilings must be maintained to avoid excessive

dirt or dust buildup that would provide a medium for

microbial growth on ceiling panels. Microbial protection

does not extend beyond the treated surface as received

from the factory, and does not protect other materials

that contact the treated surface such as supported

insulation materials. General maintenance guidelines

can be found at www.armstrong.com.

The warranty is void if the ceiling product is not installed

in accordance with the installation instructions included

in every carton, also available at www.armstrong.com.

Custom Creations

™

and Metallaire

™

Products Limited Warranty—Guaranteed for

as long as you own your home!

Armstrong’s Custom Creations and Metallaire

™

products

are warranted to be free from defects in materials or

factory workmanship from the date of installation for as

long as you own your home when used under normal

conditions. (Except for obvious defects in materials or

factory workmanship, which Armstrong must be notiﬁ ed

of within 30 days of the date of installation.)

Warranty Conditions

All Custom Creations

™

and Metallaire

™

products

must be installed and maintained in accordance with

Armstrong’s written installation instructions in effect at

the time of installation. This warranty is not transferable

and applies to the original purchaser only.