Warranty Guide

ARMSTRONG FLOORING LIMITED WARRANTY – LUXURY FLOORING
Use Lifetime 30-Years 15-Years 10-Years 7-Years 5-Years
Residential
LUXE PLANK WITH LYNX
TECHNOLOGY BEST
VIVERO BEST
EMPOWER
LUXE PLANK WITH LYNX
TECHNOLOGY BETTER
LUXE PLANK WITH
FASTAK INSTALLATION
LUXE PLANK WITH RIGID
CORE TECHNOLOGY
VIVERO BETTER
RIGID CORE ESSENTIALS
RIGID CORE ELEMENTS
PARALLEL 20
RIGID CORE VANTAGE
LUXE PLANK WITH LYNX
TECHNOLOGY GOOD
VIVERO GOOD
PARALLEL 12
LUXE PLANK WITH LYNX
TECHNOLOGY VALUE
Commercial
VIVERO BEST*
PARALLEL 20*
RIGID CORE VANTAGE*
EMPOWER
LUXE PLANK WITH LYNX
TECHNOLOGY BEST
LUXE PLANK WITH
FASTAK INSTALLATION
LUXE PLANK WITH RIGID
CORE TECHNOLOGY
VIVERO BETTER*
LUXE PLANK WITH LYNX
TECHNOLOGY BETTER
RIGID CORE ESSENTIALS
RIGID CORE ELEMENTS
PARALLEL 12*
LUXE PLANK WITH LYNX
TECHNOLOGY GOOD
LUXE PLANK WITH LYNX
TECHNOLOGY VALUE
VIVERO GOOD*
Limited Warranty Term Length for Applicable Products and Years
of the same or similar grade sufficient to repair or replace
the defective material. Armstrong Flooring will also pay fifty
percent of the reasonable labor costs.
After Two Years:
If a defect covered by this limited warranty is reported to
Armstrong Flooring in writing after two years but within (see
applicable products and years below) of purchase, Armstrong
Flooring will supply new material of the same or similar grade
sufficient to repair or replace the defective material.
Armstrong Flooring will not pay labor costs. Armstrong Flooring
will not pay labor costs to repair or replace material with
defects that were apparent before or at the time of installation.
WORKMANSHIP
Armstrong Flooring does not warrant the installers’
workmanship. Workmanship errors should be addressed to
the contractor who installed the floor. Your Armstrong floor
should be professionally installed by contractors who have
demonstrated expertise in installing commercial floors.
WHAT IS NOT COVERED BY
THIS LIMITED WARRANTY?
• Damage caused by fire, flooding, exposure to standing water
or intentional abuse.
• Damage caused by moisture to surrounding structure,
walls, subfloor, fixtures, furniture, underlayment, moldings,
trims, subfloor heating elements, or anything that is not the
structural integrity or dimensional stability of the floor plank
or tile.
• Damage resulting from mold and mildew growth due
to prolonged exposure to moisture. While moisture
will not affect the structure of the plank or tile, when
excessive moisture accumulates (and in particular remains
undiscovered or unaddressed) mold and/or mildew growth
can occur.
• Flooring that is installed outdoors.
• Damage caused by vacuum cleaner beater bar, rolling caster
wheels, and cutting from sharp objects.
– When vacuuming, we recommend using the wand
attachment on your vacuum.
• Indentation or damage from improper loading including high
heels, spiked shoes, rolling loads, chairs or other furniture
not using floor protectors
• Damage caused by abuse such as moving appliances
across the floor without adequate protection. When moving
appliances or heavy furniture, lay a plywood panel on your
floor and “walk” the item across it. This protects your floor
from scuffing and tears.
• Loss of gloss/scratching.
• Minor color, shade or texture variations between samples or
printed color photography and the actual material.
• Floors that are graded “irregular” or sold “as is” without
warranty.
• Floors that are installed in structures other than owner-
occupied or tenant-occupied residences. (Except products
that are noted as warranted commercial or limited
commercial.)
• Discoloration from moisture or underlayment panels after
having been repaired or replaced by Armstrong one time.
• Construction or installation-related damage - including
installation defects due to installations not using the
recommended Armstrong products.
• Failure of the floor to adhere to the subfloor due to, for
example, moisture, alkaline or hydrostatic pressure from
the subfloor.
• Inappropriate end-user activities.
WHAT IS EXCLUDED FROM THIS
LIMITED WARRANTY?
NONE OF OUR INSTALLERS, RETAILERS, DISTRIBUTORS
OR EMPLOYEES HAS AUTHORITY TO ALTER THE
OBLIGATIONS, LIMITATIONS, DISCLAIMERS OR
EXCLUSIONS UNDER ANY OF OUR WARRANTIES.
THERE ARE NO WARRANTIES BEYOND THIS EXPRESSED
LIMITED WARRANTY. ALL OTHER WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.
PLEASE SEND CORRESPONDENCE TO: customerservice@armstrongflooring.com
F-8285-820 Armstrong and the Armstrong logo are trademarks of AWI Licensing LLC. All other trademarks are owned by Armstrong Flooring, Inc. or its subsidiaries. © 2020 AFI Licensing LLC.
ARMSTRONG FLOORING EXCLUDES ANY LIABILITY FOR
LOST PROFITS AND WILL NOT PAY ANY OTHER INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
UNDER THIS WARRANTY. BY THIS WE MEAN ANY LOSS,
EXPENSE, OR DAMAGE OTHER THAN TO THE FLOORING
ITSELF THAT MAY RESULT FROM A DEFECT IN THE
FLOORING. THE REMEDIES CONTAINED HEREIN ARE
THE ONLY REMEDIES AVAILABLE FOR BREACH OF
THIS WARRANTY.
Please note: Some jurisdictions do not allow exclusion
or limitations of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you.
Also note: This limited warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
Non-intended Applications:
††
• Anywhere commercial cleaning machines will be used
• Assisted-Living - go to ArmstrongFlooring.com to review
Recommended Applications for commercial use.
• Large commercial applications (education/institutional,
hospital/health care, large retail, office, hospitality)
For large commercial and institutional applications,
please refer to the Recommended Applications at
ArmstrongFlooring.com.
WHAT SHOULD YOU DO IF
YOU HAVE A PROBLEM?
We want you to be happy with your Armstrong floor. If you’re
not, call your retail store. They can answer your questions
and, if necessary, start to process a claim. If you have further
questions, please call us at 1 800 233 3823.
PLEASE KEEP YOUR RECEIPT. Armstrong Flooring needs the
receipt in order to verify date and proof of purchase to resolve
any problems that may occur.
WARRANTY OWNER
This limited warranty extends only to the original end-user,
is non-transferrable and applies to floors purchased after
June 1 2020.
*Go to ArmstrongFlooring.com for additional commercial warranty coverage for light commercial applications.
Go to ArmstrongFlooring.com to review Recommended Applications for commercial use of all products listed under Commercial.