Warranty Guide

ARMSTRONG FLOORING LIMITED WARRANTY – LUXURY FLOORING
CARE, MAINTENANCE & INSTALLATION
REQUIREMENTS
Proper care, maintenance and installation play a key role in
the performance of Armstrong Flooring floors. Installation and
maintenance guidelines can be found on www.FloorExpert.com
or by calling 1-800-233-3823.
To keep the lasting shine and fresh feel of your investment for
as long as possible, we recommend that you:
Do
• Wipe up spills as soon as possible. Never use highly abrasive
scrubbing tools on any resilient floor.
• Wash occasionally with Armstrong
®
Flooring Once ’n Done
®
Resilient Floor Cleaner.
Don’t
• Use detergents, abrasive cleaners or “mop and shine”
products – they may leave a dull film on your floor.
• Use paste wax or solvent-based polishes.
• Use rolling casters as they can damage the floor.
• Use a beater bar when vacuuming because it can visibly
damage the floor surface.
• Use highly abrasive scrubbing tools.
Proactive protection for your floor
• When moving appliances or heavy furniture, lay a plywood
panel on your floor and “walk” the item across it. This
protects your floor from scuffing and tears.
• Use floor protectors on furniture to reduce indentation. As
a general rule, the heavier the item, the wider the floor
protector needed.
• Place a walk-off mat at outside entrances to reduce
the amount of dirt brought into your home. We do not
recommend the use of rubber- or latex-backed mats (except
where noted) because the chemical (antioxidant) they often
contain can permanently stain your floor. We suggest a non-
staining vinyl-backed mat or a woven rug that is colorfast.
• All Armstrong floor care products have been specifically
developed to care for Armstrong floors.
Immediately after installation
• Maintain a minimum room temperature between 65 and
85 degrees Fahrenheit for 48 hours before, during and
after installation is completed, then maintain temperatures
between 55°F (13°C) and 85°F (29°C) thereafter. Empower
and Rigid Core Vantage can be be installed in fully-enclosed
three-season rooms where the expected temperature range
is 32°F (0°C) to 100°F (38°C) after installation is complete.
• We recommend that you do not scrub or wash your floor for
five days.
WHAT IS COVERED?
RESIDENTIAL
For residential installations, Armstrong Flooring warrants
its regular (first quality) floor products to be free from
manufacturing defects for (see applicable products and years
below) from the date of purchase; if installed according to
the Vivero
®
, Luxe Plank
®
, Rigid Core Essentials
™
, Rigid Core
Elements
™
, Rigid Core Vantage
™
and Empower
™
installation
instructions and the F-5061 installation guide the products:
• Will not wear through*
• Will not stain from common household stains
• Will not contain manufacturing defects
• Will not rip or tear from normal household use
**
• Will not permanently indent from normal household use
†
• Will not bottom-up discolor from underlayment panels
(including lauan), as well as alkali, mold or mildew growth
• The edges of the flooring will not curl
COMMERCIAL
For commercial installations, Armstrong Flooring warrants its
regular (first quality) floor products are warranted to be free
from manufacturing defects and will not wear through the
printed image for the term length of the warranty coverage
as set forth below in the Limited Warranty Term Length for
Applicable Products and Years section, starting from the
date of purchase, installed according to the Vivero, Luxe
Plank, Rigid Core Essentials,
Rigid Core Elements, Rigid Core
Vantage and Empower installation instructions and the F-5061
installation guide available at www.armstrongflooring.com.
WHAT DOES 100% WATERPROOF MEAN?
When exposed to water Vivero, Luxe Plank tiles/planks, Rigid
Core Essentials, Rigid Core Elements, Rigid Core Vantage and
Empower are waterproof and will not swell, buckle or lose
integrity. If exposure to water occurs, all Vivero, Luxe Plank,
Rigid Core Essentials, Rigid Core Elements, Rigid Core Vantage
and Empower flooring installation systems (IntegriLock
™
System, Lynx
®
Technology, FasTak
™
installation, Rigid Core
Technology, full-spread adhesive and locking) will continue
to create a secure bond. In the case of standing water or
flooding, Vivero, Luxe Plank, Rigid Core Essentials, Rigid
Core Elements, Rigid Core Vantage and Empower flooring
will not act as a waterproofing barrier for the subfloor and/or
any surrounding structure. Any damage to the subfloor and/
or surrounding structure that is caused by standing water or
flooding is not covered by this warranty.
WHAT IS THE ARMSTRONG FLOORING
PET-FRIENDLY WARRANTY?
When exposed to soiling from pets (domestic dogs and cats),
Vivero luxury flooring and Empower rigid core flooring will
resist stains during the specific warranty timeframe. However,
accidents should be cleaned up immediately, as the longer
they sit, the more difficult they will be to remove. Any damage
to the subfloor and/or surrounding structure caused by pets is
not covered by this warranty.
WHAT WILL ARMSTRONG FLOORING DO IF
ANY OF THE ABOVE HAPPENS?
RESIDENTIAL
If there is a defect covered by this limited warranty period
for each flooring product, Armstrong Flooring will furnish
comparable Armstrong flooring of similar color, pattern,
and quality, for either the repair of the defective area or the
replacement of the floor, at our option. And, if your floor was
professionally installed, Armstrong Flooring will also pay
reasonable labor costs for the direct repairs or replacement.
Armstrong Flooring will replace or repair a floor discolored from
mold, mildew, or alkali one time. If the replacement or repair
fails in the same manner a second time, the flooring conditions
may not be acceptable for the installation of vinyl tile or plank.
We reserve the right to verify any claims or defect by inspections,
including having samples removed for technical analysis.
COMMERCIAL
What commercial applications are recommended for
Armstrong Flooring residential products?
Durability, ease of installation and care make many of our
residential products great options for light commercial and
small commercial applications. When choosing a floor,
consider the space where it will be installed and select a wear
layer and visual that will withstand to the expected level foot
traffic. Guidelines are included below. If you have questions
about a specific application, please contact your Armstrong
Flooring representative prior to purchase.
Within One Year:
If a defect covered by this limited warranty is reported to
Armstrong Flooring in writing within one year of purchase,
Armstrong Flooring will supply new material of the same
or similar grade sufficient to repair or replace the defective
material.
Armstrong Flooring will also pay reasonable labor costs.
Within Two Years:
If a defect covered by this limited warranty is reported to
Armstrong Flooring in writing after one year but within two
years of purchase, Armstrong Flooring will supply new material
* Wear-through is defined as loss of the floor design due to normal household use.
**Normal household use is defined as common daily activities in the home, excluding pet damage such as chewing, digging, clawing, etc.
† We recommend using floor protectors. As a general rule of thumb, the heavier the item, the wider the floor protectors should be.
†† Vivero Better and Best glue down and Rigid Core Vantage can be installed in large commercial and institutional applications as listed in the Armstrong Flooring Commercial Product Guide, and if installed in accordance with the installation instructions.
WEAR LAYER THICKNESS MAXIMUM LEVEL OF FOOT TRAFFIC APPLICATIONS AREAS IN APPLICATION
6 mil Residential Residences Homes and multifamily residences
12 mil Light
Privately owned businesses, multifamily units, and activity
common areas: Small retail shops, small salons, small
restaurants, doctor/dentist offices, small daycare
Sales floors, dining areas, common areas, activity
rooms, corridors, residences
20 mil Heavy
For large commercial and institutional applications, please refer to the Recommended Applications at ArmstrongFlooring.com.
Non-intended Commercial Applications:
††
– Anywhere commercial cleaning machines will be used
– Assisted-Living - go to ArmstrongFlooring.com to review Recommended Applications for commercial use.
– Large commercial applications (education/institutional, hospital/health care, large retail, office, hospitality) – over 900 sq ft
Application Guidelines for Armstrong Flooring Residential Products