Warranty Guide

ARMSTRONG FLOORING LIMITED WARRANTY –
ALTERNA
®
, ALTERNA
®
RESERVE & ALTERNA
®
PLANK ENGINEERED TILE FLOORING
LIFETIME LIMITED RESIDENTIAL WARRANTY
WHAT IS COVERED AND FOR HOW LONG?
The Armstrong lifetime limited warranty for Armstrong
Alterna
®
Flooring means that for the life of the floor, the
products listed above:
• Will not wear through*
• Will not contain manufacturing defects
• Will not rip or tear from normal household use
• Will not permanently indent from normal household use
†
• Will not bottom-up discolor from underlayment panels
(including lauan), as well as alkali, mold or mildew growth
• The edges of the flooring will not curl
5-YEAR LIMITED
LIGHT COMMERCIAL WARRANTY
WHAT IS COVERED AND FOR HOW LONG?
For light commercial installations (example: common areas in
multi-unit dwellings and low-traffic retail shops) the product is
warranted to be free from manufacturing defects for 5 years
from the date of purchase. If a defect covered by this warranty
is reported to Armstrong in writing within 5 years of purchase,
Armstrong will supply new material of the same or similar
grade sufficient to repair or replace the defective material.
WHAT DOES 100% WATERPROOF MEAN?
When exposed to water, Alterna flooring is waterproof
and will not swell, buckle or lose integrity. In the case of
standing water or flooding, Alterna flooring will not act as a
waterproofing barrier for the subfloor and/or any surrounding
structure. Any damage to the subfloor and/or surrounding
structure that is caused by standing water or flooding is not
covered by this warranty.
WHAT WILL ARMSTRONG DO IF
ANY OF THE ABOVE HAPPENS?
If any of the above should occur within the warranty periods
specified above for each flooring product, Armstrong will
furnish comparable Armstrong flooring of similar color,
pattern, and quality, for either the repair of the defective area
or the replacement of the floor, at our option. And, if your
floor was professionally installed, Armstrong will also pay
reasonable labor costs for the direct repairs or replacement.
Armstrong will replace or repair a floor discolored from mold,
mildew, or alkali one time. If the replacement or repair fails in
the same manner a second time, the flooring conditions may
not be acceptable for the installation of vinyl tile or plank.
WHAT IS NOT COVERED BY THIS WARRANTY?
• Damage caused by fire, flooding or intentional abuse.
• Damage caused by vacuum cleaner beater bar, caster
wheels, and cutting from sharp objects.
– When vacuuming, we recommend using the wand
attachment on your vacuum.
– Because rolling casters can damage the floor, we do
not recommend them.
• Loss of gloss/scratching.
– If some dulling occurs over time, depending on the
amount of traffic, care and maintenance the floor
receives, restore the floor’s shine, using Armstrong
Satinkeeper
®
Resilient Low Gloss Floor Finish.**
• Minor color, shade or texture variations between samples or
printed color photography and the actual material.
• Floors that are not graded “regular.”
• Floors that are installed in other than owner-occupied or
tenant-occupied residences. (Except products that are noted
as warranted light commercial.)
• Construction or installation-related damage.
• Floors discolored from moisture or underlayment panels
after having been repaired or replaced by Armstrong one
time.
• Floors damaged by excessive moisture from sources such
as flooding and water leakage.
• Installation defects and installations not using the
recommended Armstrong products.
• Damage caused by abuse such as moving appliances
across the floor without adequate protection
– When moving appliances or heavy furniture, lay a
plywood panel on your floor and “walk” the item
across it. This protects your floor from scuffing and
tears.
WHAT IS EXCLUDED FROM
THIS LIMITED WARRANTY?
ARMSTRONG EXCLUDES AND WILL NOT PAY INCIDENTAL
OR CONSEQUENTIAL DAMAGES UNDER THIS WARRANTY. BY
THIS WE MEAN ANY LOSS, EXPENSE, OR DAMAGE OTHER
THAN TO THE FLOORING ITSELF THAT MAY RESULT FROM
A DEFECT IN THE FLOORING. NO IMPLIED WARRANTIES
EXTEND BEYOND THE TERMS OF THIS WRITTEN WARRANTY.
Please note: Some jurisdictions do not allow exclusion
or limitations of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to you.
Also note: This warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction
to jurisdiction.
WARRANTY OWNER
This warranty extends only to the original end-user.
WHAT SHOULD YOU DO IF
YOU HAVE A PROBLEM?
We want you to be happy with your Armstrong floor. If you’re
not, call your retail store. They can answer your questions
and, if necessary, start to process a claim. If you have further
questions, please call us at 1 800 233 3823.
PLEASE KEEP YOUR RECEIPT OR OBTAIN IT FROM THE
ORIGINAL PURCHASER. Armstrong needs the receipt in order
to verify date and proof of purchase to resolve any problems
that may occur.
This warranty applies to floors purchased after January 1,
2018.
CARE INSTRUCTIONS
To keep the lasting shine and fresh feel of your investment for
as long as possible, we recommend that you:
Do
• Wipe up spills as soon as possible. Never use highly
abrasive scrubbing tools on any resilient floor.
• Wash your floor occasionally with Armstrong
®
Once ’n Done
®
Resilient & Ceramic Floor Cleaner.
• Use Armstrong Satinkeeper
®
Resilient Low Gloss Floor
Finish to return your floor’s original shine if it begins to dull
over time.**
Don’t
• Use detergents, abrasive cleaners or “mop and shine”
products – they may leave a dull film on your floor.
• Use paste wax or solvent-based polishes.
• Use grout sealers on floor or grout.
• Use Armstrong New Beginning
®
Resilient Deep Cleaning
Floor Stripper or other floor strippers for cleaning the
grout or maintaining your Alterna floor. Floor strippers will
degrade the acrylic grout.
• Use rolling casters as they can damage the floor.
• Use a beater bar when vacuuming because it can visibly
damage the floor surface.
• Use highly abrasive scrubbing tools.
Proactive protection for your floor
• When moving appliances or heavy furniture, lay a plywood
panel on your floor and “walk” the item across it. This
protects your floor from scuffing and tears.
• Use floor protectors on furniture to reduce indentation. As
a general rule of thumb, the heavier the item, the wider the
floor protector needed.
• Be careful with rolling casters. They can damage the floor.
Therefore, we do not recommend them. If you choose to
use them, the double wheel type are the best option.
• Place a walk-off mat at outside entrances to reduce
the amount of dirt brought into your home. We do not
recommend the use of rubber- or latex-backed mats (except
where noted) because the chemical (antioxidant) used to
keep the backing from becoming brittle can permanently
stain your floor. We suggest a nonstaining vinyl-backed mat
or a woven rug that is colorfast. Most of these products are
identified “colorfast” by the manufacturer.
• All Armstrong floor care products have been specifically
developed to care for Armstrong floors. You may purchase
Armstrong floor care products at your local flooring retailer.
Immediately after installation
• Immediately after installation, maintain a minimum room
temperature between 65° F (18° C) and 100° F (38° C) for
48 hours before, during and after installation is completed,
then maintain temperatures between 55° F (13° C) and
100° F (38° C) thereafter. During the service life of the
floor, the temperature should never fall below 55° F
(13° C). The performance of the flooring and the adhesives
can be adversely affected below this minimum temperature.
• The adhesive under your floor and the grout need time to
thoroughly dry after installation. Therefore we recommend
that you do not scrub or wash your floor for five days.
† We recommend using floor protectors. As a general rule of thumb, the heavier the item, the wider the floor protectors should be.
* Wear-through is defined as loss of the floor design due to normal household use.
** Do not use Armstrong Satinkeeper
®
Resilient Low Gloss Floor Finish with Alterna
®
Plank collection.
PLEASE SEND CORRESPONDENCE TO:
customerservice@armstrongflooring.com
F-8068-118 Armstrong and the Armstrong logo are trademarks of AWI Licensing LLC. All other trademarks are owned by Armstrong Flooring, Inc. or its subsidiaries. © 2018 AFI Licensing LLC