User's Guide

Table Of Contents
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3. To use the TraceRoute capability, type a destination address (domain
name or IP address) in the text box and click the T
raceRoute button.
Example: Show the path to the grosso.com site.
Result: It took 20 hops to get to the grosso.com web site.
Ping the Gateway’s LAN IP
address
IP address and subnet mask of PC are not on the
same scheme as the Gateway; cabling or other
connectivity issue.
Ping the Gateway’s wan IP
address
Default gateway on PC is incorrect.
Ping the Gateway’s internet
default gateway IP address
NAT is off on the Gateway and the internal IP
addresses are private.
Ping an internet site by IP
address
PC's subnet mask may be incorrect, site is down.
Ping an internet site by name DNS is not properly congured on the PC, cong-
ured DNS servers are down, site is down.
Action If PING is not successful, possible causes are: