User Manual

Table Of Contents

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet

cable? Use the supplied cable for di-

rect connection to a computer; use a cross-over cable for connection to a

hub.

Press the Reset button on the back of the Data Gateway.

A misconﬁguration could lock out all access to the Data Gateway router. If

you think this has happened, see Resetting the Router to Factory Defaults

I’m not getting on the Internet. (Wireless)

Check the indicator lights (see Using the Data Gateway

) — the WiFi light

should be on.

Does your connection utility discover your wireless LAN? If you turned off

“Broadcast SSID” you need to manually enter the name of your wireless LAN

in the connection utility.

Change your security mode to “WEP” or “disabled”. If you use “disabled,”

enable one of the other security modes as soon as you ﬁnd the problem.

A misconﬁguration could lock out all access to the Data Gateway router. If

you think this has happened, see Resetting the Router to Factory Defaults

My wireless Internet connection stops working sometimes.

This is usually caused by interference — two common sources are 2.4GHz

“remote” telephones and microwave ovens. If you cannot remove the inter-

fering product, try using a different channel or setting Protected Mode.

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con nec-

tion speed.

Other communications on the LAN, or interference with wireless connec-

tions, may slow down your connection.

Touchstone DG860P2 Data Gateway User’s Guide

Safety

Getting

Started Installation

Ethernet

Conﬁguration Usage Troubleshooting Glossary