Touchstone® TR3300-AC 802.11ac Wireless Router User Guide Release 33 STANDARD 1.
TR3300-AC 802.11ac Wireless Router User Guide Release 33 STANDARD 1.5 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents Chapter 1. Overview.............................................................................. 6 Introduction.................................................................................................6 Chapter 2. Safety Requirements ............................................................... 7 FCC Part 15 .................................................................................................7 RF Exposure ............................................................
Chapter 6. Advanced Configuration Options ................................................ 23 LAN Setup – Configuring DHCP ......................................................................... 23 LAN Setup – Adding and Deleting DHCP Clients.............................................. 24 LAN Setup – Selecting the NAT Mode ................................................................. 24 Wireless Setup – Setting the Wireless Mode .........................................................
Remote Management ............................................................................. 49 ALG50 Utilities .................................................................................................... 51 System Information ............................................................................... 51 Restart Router ..................................................................................... 52 Factory Default........................................................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone TR3300-AC 802.11ac Wireless Router brings it all to you faster and more reliably. The Touchstone TR3300-AC 802.11ac Wireless Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TR3300-AC also provides 802.
Chapter 2 Safety Requirements The ARRIS TR3300-AC Wireless Router complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the Wireless Router.
Chapter 2: Safety Requirements Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Chapter 2: Safety Requirements The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.
Chapter 3 Product Overview About The Wireless Router The TR3300-AC Wireless Router is a 3x3 dual-band 802.11ac router for MSOs, allowing users to connect to the Internet through a separate modem.
Chapter 3: Product Overview System Requirements The Touchstone Wireless Router operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Wireless Router, you need high-speed Internet service from your service provider. Recommended Hardware The following hardware configuration is recommended.
Chapter 3: Product Overview 2. WLAN-24 MAC address 3. PreShared Key 4. WPS PIN What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance the system’s security: Keep the operating system of the computer updated with the latest security patches.
Chapter 4 Installing the Wireless Router Before you start, make sure that: You have all the Items You Need (page 10): The modem and power outlets are available nearby. Front Panel The front of the Wireless Router has the following indicators: 1. Power: indicates whether AC power is available to the unit. 2. WAN: indicates the status of Internet service connectivity. 3. 2.4G: indicates the status of the 2.4 GHz wireless LAN. 4. 5G: indicates the status of the 5 GHz wireless LAN. 5.
Chapter 4: Installing the Wireless Router 6. USB: indicates whether a USB device is attached. 7. WPS: indicates Wireless Protected Setup (WPS) is active. Indicator Lights for the TR3300-AC The Wireless Router has several LED indicator lights to assist in troubleshooting. LED Color/Behavior Description Power Solid green System power is on. WAN Solid green An IP address has been received and is ready to transmit data, or bridge mode is active.
Chapter 4: Installing the Wireless Router Rear Panel The rear of the Wireless Router has the following connectors and controls: 1. Reset button: resets the Wireless Router as if you power cycled the unit. Use a pointed non-metallic object to press this button. Note: If you hold the Reset button for more than five seconds, the Wireless Router will be reset to the factory default settings and will reboot. 2. WPS Button: begins associating the Wireless Router with a wireless device. 3.
Chapter 4: Installing the Wireless Router Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Wireless Router that extension cords are not required.
Chapter 4: Installing the Wireless Router Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Medium or Low may be more appropriate for highdensity residential locations. Ethernet or Wireless? There are two ways to connect the computer (or other equipment) to the Wireless Router.
Chapter 4: Installing the Wireless Router Connecting the Wireless Router 1. Unplug the power to turn off the modem. 2. Connect one end of the Ethernet cable (included) to the modem, and the other end to the WAN port on the Wireless Router. 3. Reconnect the plug on the modem to turn the modem back on. Wait approximately 2 minutes to allow the modem to fully power up. 4.
Chapter 5 Basic Configuration The Wireless Router ships with a basic factory default configuration that should allow you to immediately access the Internet after installing the hardware according to the User’s Guide. If you need to modify the Wireless Router's default basic settings, or if you want to configure advanced settings, refer to the appropriate instructions in this document.
Chapter 5: Basic Configuration The Basic Wireless Settings screen displays. 4. Set basic setup configuration parameters as required for the system. Note: Most configuration parameters that you may want to set can be accessed on the Basic Wireless Settings screen or on the LAN Setup or Wireless tabs. Configuring the Wireless Network Perform the following procedures to make the basic configuration settings for the wireless network. Enabling or Disabling the Wireless Network.
Chapter 5: Basic Configuration 5 GHz Password: _____________________________________ Changing the Default Wireless Network Name (SSID) Perform the following steps to change the wireless 2.4 GHz and/or wireless 5 GHz network name. 1. Access and log into the configuration interface. 2. Click the Basic Setup tab. 3. Enter a unique user friendly name to identify the wireless network in the Wireless Network Name (SSID) field under either Wireless 2.4 GHz or Wireless 5 GHz.
Chapter 5: Basic Configuration Setting Up the WAN Connection A Dynamic or DHCP (Dynamic Host Configuration Protocol) connection is the most commonly used WAN connection type. Note: Do not change this setting unless your Internet Service Provider tells you to use another connection type. Perform the following steps to change the connection type. 1. Access and log into the configuration interface. 2. Click the WAN Setup tab. 3.
Chapter 6 Advanced Configuration Options This section explains how to use the most common advanced configuration options for the Wireless Router in the following areas: LAN Setup Wireless Setup Firewall Utilities Note: Refer to Wireless Router Configuration Screen Descriptions (page 29) for additional advanced configuration options.
Chapter 6: Advanced Configuration Options 7. Click Apply at the bottom of the screen. LAN Setup – Adding and Deleting DHCP Clients The Client List screen shows the host name, IP address, and MAC address of each computer that is connected to the network. If a computer does not have a specified host name, then the host name field will be blank. Perform the following steps to configure the DHCP Clients. 1. Access and log into the configuration interface. 2. Click the LAN Setup tab. 3.
Chapter 6: Advanced Configuration Options Perform the following steps to set the wireless mode. 1. Access and log into the configuration interface. 2. Click the Wireless tab. 3. Click Basic Setup in the side menu to display the Advanced Settings screen. 4. Under Wireless 2.4 GHz or Wireless 5 GHz, select the proper mode from the Wireless Mode drop-down list. 2.4 GHz Options: B only, G only, B/G mixed, and G/N mixed. 5 GHz Options: A only, A/N mixed, and A/N/AC mixed. 5.
Chapter 6: Advanced Configuration Options network, peer-to-peer file sharing, applications that allow remote access to the computer, some gaming and videoconferencing applications, and others. If you have a server in the network that you want to make available to the general Internet, you can configure a virtual server. The firewall passes requests from the Internet to the designated computer on the network.
Chapter 6: Advanced Configuration Options 3. Click DMZ in the side menu to display the DMZ Settings screen. 4. Enter the following parameters. Enable – Click this checkbox to enable DMZ on the network. Static IP – Displays the static IP address. Private IP – Enter the IP address of the computer to be placed in the DMZ. Be sure that the address is not in the range of addresses delivered by the DHCP server if enabled.
Chapter 6: Advanced Configuration Options Utilities – Reverting to Factory Default Settings This function restores all of the Wireless Router’s configuration settings to the factory default setting. Perform the following steps to revert to factory default settings. 1. Access and log into the configuration interface. 2. Click the Utilities tab. 3. Click Factory Default in the side menu to display the Factory Defaults screen. 4.
Chapter 7 Wireless Router Configuration Screen Descriptions This section provides an overview of the ARRIS graphical user interface (GUI) Wireless Router setup screens.
Chapter 7: Wireless Router Configuration Screen Descriptions Wireless 2.4 GHz/Wireless 5 GHz: Enable Wireless – Click this checkbox to enable the wireless network on the system. Wireless Network Name (SSID)– Enter a user friendly name to identify the wireless network. This name is also referred to as the Service Set Identifier (SSID). The name can be up to 32 characters long. Password – Sets the Wi-Fi password. Use a password that will not be easy to guess. Passwords are case-sensitive.
Chapter 7: Wireless Router Configuration Screen Descriptions WPS Enable – Click this checkbox to enable WPS on the system. WPS is a standard method for easily configuring a secure connection between the Wireless Router and computers or other wireless devices (known as enrollees) that support WPS.
Chapter 7: Wireless Router Configuration Screen Descriptions Static A static IP address connection type is less common than others and uses a permanent IP address to connect to the Internet. If your service provider gives you an IP address that never changes, then use this option. For changes to take effect, you must click Apply. Static IP Settings: Enable Static IP – Click this checkbox to enable a static IP address connection for the system.
Chapter 7: Wireless Router Configuration Screen Descriptions DNS Settings Automatic from ISP – Click this checkbox if the Wireless Router should automatically get its DNS settings from your service provider. Primary DNS Server IP – Enter the IP address of the primary DNS server. Secondary DNS Server IP – Enter the IP address of the secondary DNS server. Dynamic (IPV6) This screen enables a DHCPv6 configured IPV6 stack. A dynamic connection type is the most common type of connection.
Chapter 7: Wireless Router Configuration Screen Descriptions Static (IPV6) This screen enables a statically configured IPV6 stack. A static IP address connection type is less common than others and uses a permanent IP address to connect to the Internet. If your service provider gives you an IP address that never changes, then use this option. For changes to take effect, you must click Apply.
Chapter 7: Wireless Router Configuration Screen Descriptions LAN Setup LAN Settings You can make changes to the Local Area Network (LAN) configuration here. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network. This is most useful for commercial applications, not home use. All of the "LAN Setup" and "Wireless Setup" configuration parameters can be set independently for each individual LAN.
Chapter 7: Wireless Router Configuration Screen Descriptions DHCP is a set of rules used by devices such as a computer, router, or network adapter to allow the device to request and obtain an IP address from a server which maintains a list of addresses available for use. The DHCP server ensures that all IP addresses are unique, e.g., no IP address is assigned to a second device while the first device's assignment is valid (its lease has not expired).
Chapter 7: Wireless Router Configuration Screen Descriptions LAN Settings (IPV6) This screen configures LAN side support for IPV6. You can make changes to the Local Area Network (LAN) configuration here. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network. This is most useful for commercial applications not home use.
Chapter 7: Wireless Router Configuration Screen Descriptions Without DHCP, the IP addresses must be entered manually at each computer in an organization, and a new IP address must be entered each time a computer moves to a new location on the network. Start IP Address (IPV6)/End IP Address (IPV6) – Enter the range of IPV6 addresses that the DHCP Server will be allowed to assign to a network device. Lease Time V6 – Enter the lease time in seconds before the assigned IPV6 address will expire.
Chapter 7: Wireless Router Configuration Screen Descriptions IP Address – Enter the client’s IP address. Name – Enter a name for the client. MAC Address – Enter the client’s MAC address. Select a client and then click Delete to delete the client lease. Attached Client List: Click Refresh to update the client list. Wireless Basic Setup While the system has many configuration options, the options on this Basic Setup page are those required by most users.
Chapter 7: Wireless Router Configuration Screen Descriptions advanced options. Hover the mouse pointer over the question mark icon next to an option to view a description of that option. For changes to take effect, you must click Apply. Note: You can optionally set up the system so that there is more than one LAN in the network. This is most useful for commercial applications not home use. All of the "LAN Setup" and "Wireless Setup" configuration parameters can be set independently for each individual LAN.
Chapter 7: Wireless Router Configuration Screen Descriptions (recommended); WPA2-Enterprise; or WPA/WPA2-Enterprise. 802.11n performance is only available in WPA2. Pre-Shared Key - Sets the WPA Pre-Shared Key. This text string is used to generate a unique set of encryption keys for the network. Enter a text string in this field. The key can be either ASCII (text) or Hex (hexadecimal). An ASCII text key can be from 8 to 63 characters long.
Chapter 7: Wireless Router Configuration Screen Descriptions Pre-Shared Key – Sets the WPA Pre-Shared Key. This text string is used to generate a unique set of encryption keys for the network. Enter a text string in this field. The key can be either ASCII (text) or Hex (Hexadecimal). An ASCII text key can be from 8 to 63 characters long. Valid characters are numbers ‘0’ through ‘9’ and letters ‘a’ through ‘z’ as well as most other characters. A hexadecimal key must be 64 characters long.
Chapter 7: Wireless Router Configuration Screen Descriptions Fragment Threshold – Sets the fragmentation threshold. This threshold should be set to equal the maximum Ethernet frame size allowable on the link including overhead. Setting a lower threshold can damage data throughput since large frames could be fragmented and/or collisions could occur. The default setting is 2346. The allowable setting range is from 256 to 2346 bytes. Guard Interval – The spacing between transmission of symbols in nanoseconds.
Chapter 7: Wireless Router Configuration Screen Descriptions Keep StreamBoost Up to Date: Enable Automatic Update – Click this checkbox to enable automatic StreamBoost updates during the initial 2-year manufacturer service term. The service term will begin on the date of manufacture and run for three years or until April 1st, 2017, whichever comes first. (After the 2-year period, the manufacturer may make further updates available via firmware updates.
Chapter 7: Wireless Router Configuration Screen Descriptions STAT: Downloads The Top By Downloads screen shows how bandwidth is being used in the local network on a per-device and per-application level. Release 33 STANDARD 1.5 February 2015 TR3300-AC 802.
Chapter 7: Wireless Router Configuration Screen Descriptions STAT: Up Time The Top 5 Flows by Time screen shows how bandwidth is being used in the local network on a per-device and per-application level. Firewall Firewall Settings The Wireless Router is equipped with a firewall that will protect the network from a wide array of common hacker attacks, including Ping of Death (PoD) and Denial of Service (DoS) attacks. You can disable the firewall function if needed.
Chapter 7: Wireless Router Configuration Screen Descriptions recommended that you enable the firewall whenever possible. For changes to take effect, you must click Apply. Firewall Enable/Disable: Enable Firewall – Click this checkbox to enable the firewall on the system. Virtual Servers The port forwarding function forwards inbound traffic from the Internet to a specified single device on the network.
Chapter 7: Wireless Router Configuration Screen Descriptions Click Add to add a virtual server. Select a virtual server from the list and click Delete to delete a virtual server. Virtual Servers: Service List – Select the kind of service you would like to set up, and click Add. Clear Entry – To clear an entry from the Virtual Servers Table, select the entry that you want to clear and click Clear. Virtual Servers Table: Description – Enter a name for the virtual server.
Chapter 7: Wireless Router Configuration Screen Descriptions placing the computer in the DMZ, all ports on the computer are open to the Internet and not protected. WAN Ping Blocking You can configure the Wireless Router not to respond to an ICMP Ping (ping to the WAN port). This offers a heightened level of security. Block ICMP Ping: Block ICMP Ping Enable – Click this checkbox to enable WAN Ping Blocking.
Chapter 7: Wireless Router Configuration Screen Descriptions Remote IP Address From/To – Use these fields to enter the IP addresses that can connect to make changes to the settings. You must set Remote IP Settings to IP Range to activate these fields. Remote Access Port – Enter the port that you would like to use for remote access. ALG Application layer gateway settings allow the Wireless Router to recognize and treat certain network protocols specially.
Chapter 7: Wireless Router Configuration Screen Descriptions Utilities System Information This page shows a summary of the system’s status. Hardware Software Version: Serial Number – This field displays the product serial number. Bootcode Version – This field displays the bootcode version. Hardware Version – This field displays the hardware version. Firmware Version – This field displays the firmware version. Release 33 STANDARD 1.5 February 2015 TR3300-AC 802.
Chapter 7: Wireless Router Configuration Screen Descriptions WAN Status Summary: WAN MAC Address – This field displays the WAN MAC address. Connection Setup – This field displays the connection type: Dynamic or Static IP Address – This field displays the WAN IP address. Subnet Mask – This field displays the WAN subnet mask. Primary DNS – This field displays the Primary DNS IP address. Secondary DNS – This field displays the Secondary DNS IP address. Gateway – This field displays the gateway IP address.
Chapter 7: Wireless Router Configuration Screen Descriptions To restart the Wireless Router, click Restart. Note: A dialog box prompts you to confirm that you want to restart the Wireless Router. Click OK to restart now or click Cancel to restart later. Factory Default This screen lets you restore all of the Wireless Router’s configuration settings to the factory default setting. Click Factory Defaults to restore the factory default configuration settings.
Chapter 7: Wireless Router Configuration Screen Descriptions System Settings This page allows you to make certain system settings. For changes to take effect, you must click Apply. Administrator Login: Current Password – Enter the old password to change the administrator password. New Password/Confirm New Password – Enter the new password in both fields to change the administrator password. Login Timeout – Enter the number of seconds that these web pages can remain idle before the user is logged out.
Chapter 7: Wireless Router Configuration Screen Descriptions System Log This page displays the system logs. Click Refresh to update the list. Click Clear Log to clear the list. DDNS DDNS (Dynamic DNS) allows you to provide Internet users with a fixed domain name (instead of an IP address which may periodically change). This allows various locations on the Internet to access the Wireless Router and the applications that are set up in the gateway's virtual servers without knowing your current IP address.
Chapter 7: Wireless Router Configuration Screen Descriptions Note: You must first create an account with a DDNS provider in order to use DDNS. The DDNS provider maps the chosen domain name to your IP address. DDNS Setting: DDNS Enable – Click this checkbox to enable DDNS on the system. DDNS Service – Sets the DDNS provider that the account uses. The options are DynDNS and TZO. User Name – Enter the user name for the DDNS account. Password – Enter the password for the DDNS account.
Chapter 8 Troubleshooting The Wireless Router is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Chapter 8: Troubleshooting Change the security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Wireless Router. If you think this has happened, see Resetting the Wireless Router to Factory Defaults. My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz “remote” telephones and microwave ovens.
Chapter 9 ARRIS Contacts ARRIS offers broadband service providers a complete, integrated, application-oriented IP suite of back-office automation tools for network content, subscriber, and workforce management as well as advanced advertising and on demand services.
Chapter 9: ARRIS Contacts Latin America Region: Argentina: Legacy Motorola Home 0 800 666 3601 Aruba: Legacy Motorola Home 215 323 2346 Bolivia: Legacy Motorola Home 800 100 694 Brazil: Legacy Motorola Home 0 800 891 5314 Legacy ARRIS Chile: Legacy Motorola Home 1230 020 5564 Legacy ARRIS Colombia: +55 11 2737 7629 +56 2 678 4500 Legacy Motorola Home 1 8005 1 80947 Legacy ARRIS +57 1 381 9103 Costa Rica: Legacy Motorola Home 215 323 2346 Ecuador: Legacy Motorola Home 215 323 2346 El Salv
Chapter 9: ARRIS Contacts Luxembourg: Legacy Motorola Home 0 800 2 5310 Netherlands Holland: Legacy Motorola Home 0 800 022 0176 Norway: Legacy Motorola Home 800 15 670 Poland: Legacy Motorola Home 00 800 111 3671 Portugal: Legacy Motorola Home 800 81 3461 Spain: Legacy Motorola Home 900 99 1771 Sweden: Legacy Motorola Home 020 79 0241 Switzerland: Legacy Motorola Home 0 800 561 872 United Kingdom: Legacy Motorola Home 0 800 404 8439 Asia Region: Asia Legacy ARRIS +86 755 8634
Chapter 9: ARRIS Contacts By Email North America: Headend and Network Equipment: RF Optics: Ruckus, Optics, Amps, Nodes, Transmitters, CHP, Passives, OptiMax, CoreWave, CoreView RFOptics-support@arrisi.com CMTS Products: C3, C4, ICO, ASA, CxM, CMTS1000, CMTS1500, E6000 techsupport.na@arrisi.com CMTS Product: BSR, SRM4, HSIM4, TX32, RX48, SRM10G tac.helpdesk@arrisi.com Moxi and WHS Products: Moxi, MCR, Portal, WHS, WHS5225, techsupport.na@arrisi.
Chapter 9: ARRIS Contacts Australia / New Zealand: Legacy Motorola Home support.anz@arrisi.com Customer Premise Equipment: Touchstone Products: TGxxx, TMxxx, Touchstone, TTM, Packet Ace, Cornerstone, HDT, Incognito, CableModem, eMTA, Telephone Gateway techsupport.na@arrisi.com CableModem: tac.helpdesk@arrisi.com Cable Modem, MTA International (All Products): Latin America: Legacy ARRIS Products techsupport.cala@arrisi.com Latin America: Legacy Motorola Home tac.helpdesk@arrisi.
TR3300-AC 802.11ac Wireless Router User Guide Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
