User Guide Motorola SURFboard® SVG1202 Wireless Voice Gateway
B ©2011 Motorola Mobility, Inc. All rights reserved. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility, Inc.
B i Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
B • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: x Reorient or relocate the receiving antenna. x Increase the separation between the device and receiver. x Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
B Contents Safety and Regulatory Information ...................................................................................................................... i Getting Started ...................................................................................................................................................... 1 Inside the Box .........................................................................................................................................................
B Basic Pages .......................................................................................................................................................... 18 Basic Setup Page .................................................................................................................................................. 18 Basic DHCP Page ..................................................................................................................................................
B Solutions ................................................................................................................................................................ 46 Front Panel LEDs and Error Conditions ................................................................................................................. 47 Warranty Information .........................................................................................................................................
B 1 Getting Started The Motorola SURFboard® SVG1202 Wireless Voice Gateway is designed for use in households with one or more computers capable of wireless and/or wired connectivity. This guide provides product overview and setup information for the SVG1202. It also provides instructions for installing and configuring the gateway. Inside the Box Before installing the gateway, check that the following items are included in the box with the gateway.
B 2 Product Overview Front Panel LED BLINKING ON (SOLID) 1 POWER Not applicable — icon does not flash Green: Power is properly connected 2 RECEIVE Scanning for a downstream (receive) channel connection Green: Non-bonded downstream channel is connected 3 SEND Scanning for an upstream (send) channel connection Green: Non-bonded upstream channel is connected 4 ONLINE Scanning for an Internet connection Green: Startup process completed 5 LINK Transmitting or receiving data on the Ethern
B Rear Panel PORT/CONNECTOR DESCRIPTION TEL 1 VoIP connection for a single or two-line telephone TEL 2 VoIP connection for a single-line telephone 2 ETHERNET Ethernet port for an RJ-45 cable connection 3 RESET Resets the gateway; may take from 5 to 30 minutes to scan and connect to the appropriate communications channels 1 Press and hold the RESET switch for five seconds or longer to restore the factory default settings 4 CABLE Coaxial cable connector 5 POWER +12VDC Power connector MAC L
B 3 Connecting the Gateway This product is for indoor use only. Do not route the Ethernet cable or telephone cord outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Installing the SVG1202 Before installing the gateway, choose a location where the computer and gateway are preferably near existing cable and electrical wall outlets. Also, make sure the computer is powered OFF. 1.
B 9. For a second telephone, plug the telephone cord of a single-line telephone into the Tel 2 port on the gateway. 10. Check that the LEDs on the front panel cycle through one by one in the following sequence: SVG1202 LED Activity During Startup LED DESCRIPTION POWER Turns solid green when AC power is connected to the gateway. Indicates power is connected properly. RECEIVE Blinks while scanning for a downstream (receive) channel. Turns solid green when the downstream channel is connected.
B • It is recommended that you mount the gateway to concrete, masonry, a wooden stud, or some other solid wall material. Use anchor bolts if necessary (for example, if you mount the unit on drywall). 4. Position and secure the wall mounting template on the wall to mark the holes. 5. Select an appropriate depth and diameter to drill the holes to a depth of at least 1½ inches (3.8 cm). Note: There must be .10 inch (2.5 mm) between the wall and underside of the screw head. 6.
B Wall Mounting Template SVG1202 Wireless Voice Gateway • User Guide 7
B 4 Connecting to the Internet Before You Begin To prevent unauthorized user access, change the default username and password before proceeding. See Changing the SVG1202 Default Password for more information. For security reasons, DO NOT configure your SVG1202 Wireless Voice Gateway over a wireless network connection. After installing the gateway, you are now ready to connect your computer and other network devices to the Internet.
B 9. Select Internet Protocol Version4 (TCP/IPv4) and then click Properties. 10. Verify that the Obtain an IP address automatically and Obtain DNS server address automatically options are both selected. 11. Click Advanced.
B Renewing the IP Address in Windows XP 1. Click Start and then click Run. 2. Type cmd and click OK to open a command prompt window. 3. Type ipconfig /renew and press Enter. A new IP address for your computer will display. 4. Type exit and press Enter to return to Windows. If you still cannot access the Internet, contact your Internet Service Provider. Verifying the IP Address in Windows 7 or Vista 1. Click Start and then click All Programs. 2. Click Accessories. 3. Click Run to open the Run window. 4.
B 5 Monitoring Your Gateway Use the SVG1202 Gateway Configuration Manager to change various default configuration settings on the gateway. Note: If the gateway was obtained as part of a service package, your service provider may require alternative configuration methods. If you cannot access any of the HTML pages in the Configuration Manager, please contact your service provider for assistance. Starting the Gateway Configuration Manager 1. Open any web browser on a computer connected to the gateway. 2.
B SVG1202 Menu Options Bar The SVG1202 Menu Options bar is displayed at the top of the SVG1202 Configuration Manager window. Configuration Manager Menu Options Bar MENU OPTIONS FUNCTION Status Provides information about the gateway hardware and software, MAC address, voice gateway IP address, serial number, and related information. Additional pages provide diagnostic tools and allow you to change your gateway user name and password.
B Changing the SVG1202 Default Password To prevent unauthorized configuration, immediately change the default password when you first configure the gateway. 1. From the Status Security page, click Security from the Status menu options. 2. Complete each field entry, but note the following: • Password Change Username is your new user name. • New Password is case sensitive. • Current Username Password is your old password. 3. Select No for Restore Factory Defaults. 4.
B 6 Status Pages Use the SVG1202 Status pages to get information about the gateway hardware and software, MAC address, gateway IP address, serial number; and to monitor the gateway system connection, access additional diagnostic tools, and change your gateway user name and password. Status Software Page Displays status information for the gateway software. Status Connection Page Check the HFC and IP network connectivity status of the gateway.
B Status Security Page Define administrator access privileges by changing your gateway user name and password, and reset your user name and password to the default setting. See Changing the SVG1202 Default Password and Restoring Factory Defaults for more information.
B Testing Network Connectivity with the SVG1202 Perform the following test to check connectivity between the gateway and other devices on the SVG1202 LAN: 1. Select Ping LAN from the Select Utility drop-down list. 2. Enter the IP address of the computer you want to Ping in the Target field. 3. Enter the data packet size in bytes in the Ping Size field. 4. Enter the number of ping attempts in the No. of Pings field. 5. Enter the time between Ping send operations in milliseconds in the Ping Interval field. 6.
B Status Event Log Page Review critical system events in chronological order in the SNMP Event log. Status Configuration Page Reboot the gateway after making any configuration changes.
B 7 Basic Pages View and configure SVG1202 IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS in Basic Pages. The Backup option allows you to save a copy of the SVG1202 configuration on your computer. Basic Setup Page Configure the basic features of the SVG1202 gateway related to your service provider’s connection.
B FIELD DESCRIPTION WAN (continued) Duration Expires Describes how long before your Internet connection expires. The WAN lease will automatically renew itself when it expires. Displays the exact time and date the WAN lease expires. Release WAN Lease Click to release WAN lease. Renew WAN Lease Click to renew WAN lease. WAN Connection Type DHCP or Static IP. If your ISP uses DHCP, select DHCP and enter a Host Name and Domain name, if required.
B Field Descriptions for the Basic DHCP Page FIELD DESCRIPTION DHCP Server Select Yes to enable the SVG1202 DHCP Server. Select No to disable the SVG1202 DHCP Server. Starting Local Address Enter the starting IP address to be assigned by the SVG1202 DHCP server to clients in dotted-decimal format. The default is 192.168.0.2. Number of CPEs Sets the number of clients for the SVG1202 DHCP server to assign a private IP address. There are 245 possible client addresses. The default is 245.
B Basic Backup Page Save your current SVG1202 configuration settings locally on your computer or restore previously saved configurations. Restoring Your SVG1202 Configuration 1. Type the path and file name of the backup file located on your computer, or click Browse to locate the file. 2. Click Restore to recreate your previously saved SVG1202 settings. Backing Up Your SVG1202 Configuration 1.
B 8 Advanced Pages Configure IP Filtering, MAC Filtering, Port Filtering, Port Forwarding, Port Triggers, DMZ Host, and Routing Information Protocol (RIP) Setup. Click any Advanced submenu option to view or change the advanced configuration information for it. Advanced Options Page Set the operating modes for adjusting how the SVG1202 device routes IP traffic.
B FIELD DESCRIPTION Remote Config Management Allows remote access to the SVG1202 Configuration Manager. This enables you to configure the SVG1202 WAN by accessing the WAN IP address at Port 8080 of the configuration manager from anywhere on the Internet. For example, in the browser URL window, type http://WanIPAddress:8080/ to access the SVG1202 Configuration Manager remotely. Select Enable to turn on.
B Advanced IP Filtering Page Define which local computers will be denied access to the SVG1202 WAN by configuring IP address filters to block Internet traffic to specific network devices on the LAN. You enter the LSB (Leastsignificant byte) of the IP address; the upper bytes of the IP address are set automatically from the SVG1202 Configuration Manager’s IP address. You can store filter settings commonly used but not have them active.
B Advanced MAC Filtering Page Define up to 20 Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. The MAC address of a specific NIC card never changes, unlike its IP address which can be assigned via the DHCP server or hard-coded to various addresses over time.
B Advanced Port Filtering Page Define port filters to prevent all devices from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. Specify a starting and ending port range to determine what TCP/UDP traffic is allowed out to the WAN on a per port basis. Note: The specified port ranges are blocked for ALL computers. This setting is not IP address or MAC address specific.
B Advanced Port Forwarding Page Run a publicly accessible server on the LAN by specifying the mapping of TCP/UDP ports to a local computer. This enables incoming requests on specific port numbers to reach web servers, FTP servers, mail servers, etc. so that they can be accessible from the public Internet. Commonly used Port numbers: To map a port, enter the range of port numbers that should be forwarded locally and the IP address to which traffic to those ports should be sent.
B Advanced Port Triggers Page Configure dynamic triggers to specific devices on the LAN. This allows for special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. The Advanced Port Triggers are not static ports held open all the time.
B Advanced DMZ Host Page Specify the default recipient of WAN traffic that NAT is unable to translate to a known local computer. The DMZ (De-militarized Zone) is a computer or small subnetwork located outside the firewall, between the trusted internal private LAN and the untrusted public Internet, that prevents direct access by outside users to private data.
B 9 Firewall Pages Use the Firewall Pages to configure the firewall filters and firewall alert notifications. The firewall protects the SVG1202 LAN from undesired attacks and other intrusions from the Internet. The firewall: • • Maintains state data for every TCP/IP session on the OSI network and transport layers. • Provides comprehensive logging for all: Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for improper packets and intrusion attempts.
B Firewall Local Log Page Set up notification of the firewall event log in either of the following formats: • Individual e-mail alerts sent each time the firewall is under attack • Local log stored within the gateway and displayed on the Local Log page Firewall Remote Log Page Send firewall attack reports to a standard SysLog server so multiple instances can be logged over a period of time.
B 10 Parental Control Pages Use Parental Control Pages to configure access restrictions to a specific device connected to the SVG1202 LAN. Parental Control User Setup Page Link each user to a specified time-access rule, content filtering rule, and login. You may also specify a user as a “trusted user” who will have access to all Internet content regardless of the filters.
B FIELD DESCRIPTION Re-Enter Password Enter the password again for confirmation. Trusted User Select users who will have full access to Internet content. Select Enable to override set filters without having to turn off filter settings. Content Rule Specify which websites each user is allowed to access. Select White List Access Only, then choose a user from the drop-down list. Time Access Rule Set a rule to restrict when a selected user can use the Internet.
B Parental Control Time of Day Filter Page Block all Internet traffic to and from specified devices on your SVG1202 network based on day and time settings. You can block Internet traffic for the entire day or for certain times within each day for specific users. You can add up to 30 categories (filter names) with different day and time settings. You enter a name for each time filter in the Add New Policy field.
B 11 Wireless Pages To configure your wireless LAN (WLAN), click any Wireless submenu option to view or change the configuration information for that option. WPA or WPA2 encryption provides higher security than WEP encryption, but older wireless client cards may not support the newer WPA or WPA2 encryption methods. Wireless 802.11 Radio Page Configure the Wireless Radio parameters, including the current country and channel number. Field Descriptions for the Wireless 802.
B Wireless 802.11 Primary Network Page Configure your primary wireless network. Field Descriptions for the Wireless 802.11 Primary Network Page FIELD DESCRIPTION Primary Network When Enabled, transmits beacon frames with the Primary Network SSID. Network Name (SSID) Sets the Network Name (SSID) of the Primary wireless network using a 1-32 ASCII character string. Closed Network In a closed network, users type the SSID into the client application instead of selecting the SSID from a list.
B FIELD DESCRIPTION WPA Pre-Shared Key Show Key Sets the WPA Pre-Shared Key (PSK); either an 8-63 ASCII character string or a 64-digit hex number. This is specified when the Network Authentication method is WPA-PSK. Show Key - displays the WPA Pre-Shared Key. RADIUS Server Sets the RADIUS server IP address to use for client authentication using the dotted-decimal format (xxx.xxx.xxx.xxx). RADIUS Port Sets the UDP port number of the RADIUS server; default is 1812.
B Wireless 802.11 Advanced Page Configure data rates and Wi-Fi thresholds. Field Descriptions for the Wireless 802.11 Advanced Page FIELD DESCRIPTION 54g™ Mode Sets these network modes: 54g Auto, 54g Performance, 54g LRS, and 802.11b only 54g Auto accepts 54g, 802.11g, and 802.11b clients but optimizes performance based on the type of connected clients. 54g Performance accepts only 54g clients and provides the highest performance throughout; nearby 802.11b networks may have degraded performance.
B FIELD DESCRIPTION DTIM Interval Sets the wakeup interval for clients in Power Save mode. When a client is running in Power Save mode, lower SVG1202 bin values provide higher performance but result in decreased client battery life; higher values provide lower performance but increased client battery life. Fragmentation Threshold Sets the fragmentation threshold. Packets exceeding this threshold are fragmented into packets smaller than the threshold before packet transmission.
B Wireless 802.11 Wi-Fi Multimedia Page Configure the Wi-Fi Multimedia Quality of Service (QoS). Field Descriptions for the Wireless 802.11 Wi-Fi Multimedia Page FIELD DESCRIPTION WMM Support Sets WMM support to Auto, On or Off. If enabled (Auto or on), WME Information Element is included in beacon frames. No-Acknowledgement Sets No-Acknowledgement support On or Off. When On, acknowledgments for data are not transmitted. Power Save Support Sets Power Save support On or Off.
B Wireless 802.11 Bridging Page Enable wireless bridging. Field Descriptions for the Wireless 802.11 Bridging Page FIELD DESCRIPTION Wireless Bridging Enable or disable wireless bridging. Remote Bridges Build a table of remote bridge MAC addresses authorized to establish a wireless bridge. You can connect up to four remote bridges. Typically, you must enter your AP’s MAC address on the remote bridge.
B Encrypting Wireless LAN Transmissions To prevent unauthorized viewing of data transmitted over your WLAN, you must encrypt your wireless transmissions.
B You may need to do the following to use a wireless client computer to access the Internet: Configuring Wireless Clients IF YOU: YOU NEED TO DO THIS ON EACH CLIENT,: Configured WPA on the gateway Configure a Wireless Client for WPA or WPA2 Configured WEP on the gateway Configure a Wireless Client for WEP Configured the Wireless Network Name on the gateway Configure a Wireless Client with the Network Name (SSID) Configured a MAC Access Control List on the gateway No client configuration required I
B 12 MTA Pages Use the Internet to make telephone calls. The Multimedia Terminal Adapter (MTA) supports basic telephone functions, such as three-way calling, voice mail, and fax transmissions. MTA Status Page Displays the initialization status of the MTA. MTA DHCP Page Displays the MTA DHCP lease information.
B MTA QoS Page Displays the MTA Quality of Service (QoS) parameters.
B 13 Troubleshooting If the solutions listed here do not solve your problem, contact your service provider. You may have to reset the SVG1202 gateway configuration to its original factory settings if the gateway is not functioning properly. Note: Pressing RESET on the rear panel will restore the default settings. You will lose your custom configuration settings, including Parental Control, Firewall and Advanced settings.
B Front Panel LEDs and Error Conditions The SVG1202 front panel LEDs provide status information for the following error conditions: Table 2 – Front Panel LEDs and Error Conditions ICON STATUS IF, DURING STARTUP POWER OFF Gateway is not properly plugged into the electrical outlet Gateway is unplugged RECEIVE FLASHING Downstream receive channel cannot be acquired Downstream channel is lost SEND FLASHING Upstream send channel cannot be acquired Upstream channel is lost ONLINE FLASHING IP regis
B A Warranty Information SURFboard SVG1202 Wireless Voice Gateway Motorola Mobility, Inc.
B IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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