AF T R D Touchstone TG3452 Telephony Gateway User Guide Release 34 DRAFT 1.
Touchstone TG3452 Telephony Gateway User Guide Release 34 DRAFT 1.6 ARRIS Copyrights and Trademarks © 2017 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”).
Table of Contents Overview ................................................................................................................ 5 Introduction ....................................................................................................................... 5 Getting Support ................................................................................................................. 5 2. Safety Requirements ..............................................................................
Configuring Your Ethernet Connection................................................................... 28 Requirements .................................................................................................................. 28 How to use this Chapter .................................................................................................. 28 TCP/IP Configuration for Windows Vista .........................................................................
Chapter 1 Overview Introduction AF T Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG3452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: AF T CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 2: Safety Requirements R Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only the AC power adapter (if provided) and power cord included with the equipment. Equipment should be installed near the power outlet and should be easily accessible.
Chapter 2: Safety Requirements Consult the dealer or an experienced radio/TV technician for help. FCC Caution Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 11.
Chapter 2: Safety Requirements Innovation, Science and Economic Development Canada statement: This device complies with Innovation, Science and Economic Development Canada’s licenceexempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device.
Chapter 3 Getting Started About Your New Telephony Gateway • • AF T The Touchstone TG3452 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to twenty four times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.
Chapter 3: Getting Started Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Telephony Gateway package: see What's in the Box (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Chapter 3: Getting Started Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.
Chapter 3: Getting Started Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG3452, but may not be able to make maximum use of TG3452 throughput. CPU: P4, 3GHz or faster. RAM: 1GB or greater. Hard drive: 7200 RPM or faster. Ethernet: Gig-E (1000BaseT). Windows Mac OS AF T Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices).
Chapter 3: Getting Started About this Manual D R AF T This manual covers the Touchstone TG3452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. 1. Model number 2. Security label What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Chapter 3: Getting Started Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Avoid providing web or file-sharing services over your Telephony Gateway.
Chapter 3: Getting Started Wireless AF T The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Chapter 4 Installing and Connecting your Telephony Gateway AF T Before you start, make sure that: You have contacted your service provider and verified that they provide data and telephone service using standard DOCSIS technology. You have all the Items You Need (page 11). Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your service provider can install a new one.
Chapter 4: Installing and Connecting your Telephony Gateway Front Panel D R AF T The front of the TG3452 has the following indicators. 1. Online: indicates internet data transmission status. 2. WiFi: indicates the status of the wireless LAN. 3. Tel: indicates the status of the telephone line. Release 34 DRAFT 1.6 June 2017 © 2017 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 4: Installing and Connecting your Telephony Gateway Rear Panel D R AF T The rear of the Telephony Gateway has the following connectors and controls. 1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. Tel (1 - 2): connectors for phone lines. 3. USB: USB host connector - future support for external USB devices 4. Ethernet (1 - 4): connectors for use with a computer LAN port. 5.
Chapter 4: Installing and Connecting your Telephony Gateway Selecting an Installation Location AF T There are a number of factors to consider when choosing a location to install your Telephony Gateway: Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum.
Chapter 4: Installing and Connecting your Telephony Gateway Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. D R AF T Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately.
Chapter 4: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway D R AF T WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 4: Installing and Connecting your Telephony Gateway your home network, MoCA filters must be installed on any legacy client devices. Your service provider will install these filters for you. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (7) and insert the power cord into a convenient AC outlet. 3.
Chapter 4: Installing and Connecting your Telephony Gateway D R AF T Note: You must set up your computer and other client devices to work with the security settings on the TG3452. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. 1. Model number 2.
Chapter 4: Installing and Connecting your Telephony Gateway 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection between your computer and the TG3452. 3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Note: The default user name is “admin”. The default password is “password”, in lower case letters. 4. Enter the user name and password and click the Apply button to log in.
Chapter 4: Installing and Connecting your Telephony Gateway Making Your Parental Control Settings R AF T Follow these steps to set up your Parental Controls: 1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface (page 24). 2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. D 4.
Chapter 4: Installing and Connecting your Telephony Gateway Add Keyword Filter Dialog Box AF T Add Web Site Filter Dialog Box D R Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock).
Chapter 5 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway. Requirements AF T Make sure you have the following before attempting to configure your Ethernet connection: Computer with Ethernet interface. Ethernet cable (supplied).
Chapter 5: Configuring Your Ethernet Connection Note: If Windows requests permission to continue, click Continue. 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6.
Chapter 5: Configuring Your Ethernet Connection D R AF T 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. 8.
Chapter 6 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 31) Indicator Lights for the TG3452 Using the Reset Button Resetting the Router to Factory Defaults (page 36) AF T Setting up Your Computer to Use the Telephony Gateway D R Follow the instructions in the information packet supplied by your service provider.
Chapter 6: Using the Telephony Gateway Indicator Lights for the TG3452 D R AF T The Telephony Gateway has LED indicator lights to assist in troubleshooting. 1. Online 2. Wi-Fi 3. Tel Online LED The following table shows light patterns for the Online LED during normal operation. Release 34 DRAFT 1.6 June 2017 © 2017 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 6: Using the Telephony Gateway Online LED Status Power On Blue (steady) Acquiring downstream lock Blue (slow blink) Acquiring upstream lock Blue (fast blink) IP Link/Online Green (steady) Firmware download Alternating blue and green LED Behavior AF T Event Wi-Fi LED R Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected. Unplug the device until the grounding defect can be addressed.
Chapter 6: Using the Telephony Gateway Event Wi-Fi LED Status Clients found, but no traffic (2.4 GHz band only) Blue (steady) Clients with active traffic/WPS (2.4 GHz band only) Blue (fast blink) LED Behavior Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected. Unplug the device until the grounding defect can be addressed. Voice LED AF T The following table shows light patterns for the Voice LED during normal operation.
Chapter 6: Using the Telephony Gateway Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected. Unplug the device until the grounding defect can be addressed. Using the Reset Button Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare.
Chapter 6: Using the Telephony Gateway 5. MoCA LED 6. Cable 7. Power 1. Reset button 2. Tel (1 and 2) 3. USB 4. Ethernet (1 - 4) Resetting the Router to Factory Defaults D R AF T To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access.
Chapter 7 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. AF T Try to plug the power cord into a different outlet. If the outlet is controlled by a wall switch, make sure the switch is on. Finally, check the fuse or circuit breaker panel.
Chapter 7: Troubleshooting A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 36). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 31) — the Wi-Fi light should be on.
Chapter 7: Troubleshooting • If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. Use only the external AC power adapter (if provided) and power cord included with the equipment. • If the LED is lit, go to the next step. 2. Is the Online LED lit? • If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider.
D Glossary DHCP A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. C Category 5e (Cat5e) DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. AF T A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Dynamic Host Configuration Protocol.
Event I An informational message used for monitoring network status. IP address A number assigned to your computer by your service provider, used to identify your computer to other systems on the Internet. F F-connector The type of connector used on coax cable. There are two common types of Fconnector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway.
Proxy SSID A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your service provider may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Service Set IDentifier.
WPA D R AF T Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
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