User's Manual
Table Of Contents
- Front Cover
- Contents
- Section 1:Overview
- Section 2:Installation
- Section 3:Configuration
- Icon Description
- Enabling the Motorola Wireless Configuration Utility
- Connecting to an Existing Wireless Network
- Configuring a New Wireless Network
- Modifying Properties for a Configured Wireless Network
- Controlling the Radio
- Preferred Networks – Setting up the Connection Order
- Removing a Network from Your Preferred Network List
- Viewing Site Monitor Information
- Viewing Link Status
- Viewing Network Statistics
- Diagnostics
- Viewing Utility and Driver Version Information
- Advanced Configuration of the Wireless Network Adapter
- Section 4:Troubleshooting
- Section 5:Glossary
- Back Cover
WPCI810Gv2 4-1
Section 4:Troubleshooting
This section details possible solutions to common problems that may
occur in using the WPCI810Gv2.
Contact Us
If you are unable to locate a solution here, please access our website
at
www.motorola.com/broadband/networking for the latest information.
You can also reach us 7 days a week, 24 hours a day at
1-877-466-8646.
Hardware Solutions
My computer is experiencing difficulty connecting to the wireless
network.
! Ensure that your PC and wireless access point is powered on.
! Ensure that your wireless PCI adapter is installed correctly and is
active.
! Ensure that your wireless PCI adapter and access point radio
signal is enabled. Review your access point’s documentation for
further instructions.
! Ensure that your wireless PCI adapter for your PC and the
wireless access point have the same security settings that will
allow your computer to access the wireless network. Refer to the
Configuration section of the documentation that came with your
access point.
! Verify that the Access Control List (ACL) is not configured to
block your PC. Refer to the Configuration section of the
documentation that came with your access point.
! Ensure that your wireless PCI adapter is within range of your
access point or is not behind an obstruction; for example, metal
structures will interfere with the signal, as will 2.4 GHz cordless
phones, and microwaves.
! Ensure that your access point antenna is connected.