User's Manual

B
Troubleshooting • Solutions
Motorola SURFboard SVG2501 Series Wireless Voice Gateway* • User Guide 22
550885-001-a
A
Troubleshooting
If the solutions listed here do not solve your problem, contact your service provider.
Before calling your service provider, try pressing the Reset button on the rear panel of
the SVG2501.
Note: Press RESET on the rear panel to restore the default settings. You will lose your
custom configuration settings, including Parental Control, Firewall, and Advanced
settings.
Resetting the SVG2501 may take 5- to 30 minutes. Your service provider may ask for the
status of the lights as described in Front-Panel LEDs and Error Conditions.
Solutions
Table 2 – Troubleshooting Solutions
Gateway Problem Possible Solution
Power light is off
• Check that the SVG2501 is properly plugged into the electrical
outlet.
• Check that the electrical outlet is working.
• Press the RESET button on the rear panel.
Cannot send or
receive data
• On the front panel, note the status of the LEDs and refer to
Front-Panel LEDs and Error Conditions to id
entify the error. If
you have cable TV, check that the TV is working and the picture
is clear. If you cannot receive regular TV channels, the data
service will not function.
• Check the coaxial cable at the SVG2501 and wall outlet.
Hand-tighten if necessary.
• Check the IP address. Follow the steps for verifying the IP
address for your system described in Configuring TCP/IP. Call
your service
provider if you need an IP address.
• Check that the Ethernet (or USB) cable is properly connected to
the SVG2501 and the computer.
• If a device is connected via the Ethernet port, check the ONLINE
LED to verify connectivity.