Warranty

Software License, Warranty, Safety, and Regulatory Information
ARRIS
®
Retail Devices
10
U.S. Government Restricted Rights
The Product and documentation is provided with RESTRICTED RIGHTS. The use,
duplication, or disclosure by the Government is subject to restrictions as set forth in
subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at
52.227-7013. The contractor/manufacturer is ARRIS Enterprises, LLC, 3871 Lakefield
Drive, Suwanee, GA 30024.
WARRANTY INFORMATION
ARRIS Retail Devices
ARRIS Enterprises, LLC (“ARRIS”)
Retail Purchasers: If you purchased this Product directly from ARRIS or from an
authorized ARRIS retail reseller, ARRIS warrants to you, the original end user
customer, that (A) the Product, excluding Software, will be free from defects in
materials and workmanship under normal use, and (B) with respect to Software, (i) the
media on which the Software is provided will be free from defects in material and
workmanship under normal use, and (ii) the Software will perform substantially as
described in its documentation. This Limited Warranty to you, the original end user
customer, continues (A) for Software and the media upon which it is provided, for a
period of ninety (90) days from the date of purchase from ARRIS or an authorized
ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To
take advantage of this Limited Warranty or to obtain technical support, you must call
the ARRIS toll-free phone number 1-877-466-8646. Technical support charges may
apply. ARRIS’ sole and exclusive obligation under this Limited Warranty for retail sales
shall be to repair or replace any Product or Software that does not meet this Limited
Warranty. All warranty claims must be made within the applicable Warranty Period.
General Information. The warranties described in this Section shall not apply: (i) to
any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper
handling, improper transport, improper storage, improper use or application, improper
installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or
defects which result from normal wear and tear under ordinary use, and do not affect
the performance or use of the Product. ARRIS’ warranties apply only to a Product that
is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or
product identification logos affixed to the Product. ARRIS does not warrant to you, the
end user, or to anyone else that the Software will perform error free or without bugs.
Our Products come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.