SURFboard SBX-AC1200P Network Extender User Guide STANDARD PN 365-095-28246 x.
SURFboard SBX-AC1200P Network Extender User Guide STANDARD PN 365-095-28246 x.1 ARRIS Copyrights and Trademarks ©Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents 1. Important Safety Instructions .................................................................................. 6 Temperature Requirements .............................................................................................. 7 FCC STATEMENTS .............................................................................................................. 7 FCC Interference Statement .....................................................................................
Disable LEDs on the Back Panel ....................................................................................... 24 Back Up Your Network Extender Configuration .............................................................. 24 Restore Your Gateway Configuration Settings ................................................................ 25 Restart Your Network Extender.......................................................................................
SBX-AC1200P Wireless Extender with a SURFboard Gateway and an SBX-1000P Extender...................................................................................................................... 48 SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P Extender...................................................................................................................... 48 SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P Extender................
Chapter 1 Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Important Safety Instructions Temperature Requirements The Network Extender is capable of operating in an ambient temperature range of 0° - 40°C, without any functional performance degradation. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Important Safety Instructions FCC DECLARATION OF CONFORMITY ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SBX-AC1200P Network Extender complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. INDUSTRY CANADA (IC) STATEMENT This device complies with Industry Canada’s license-exempt RSSs.
Chapter 1: Important Safety Instructions CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Product Overview Introduction The SURFboard SBX-AC1200P Network Extender lets you transmit and receive data over power lines in your home. The SURFboard SBX-AC1200P Network Extender connects directly to any outlet in your home to extend and enhance your network connectivity. About The Network Extender The SBX-AC1200P Network Extender has the following features: RipCurrent™ Gigabit home networking (G.hn) transmits and receives data over your home power lines.
Chapter 2: Product Overview What is RipCurrent? SURFboard RipCurrent is a technology that allows you to set up a high-speed home network that uses existing AC wiring and outlets. There's no need to run additional cables; your devices can communicate at data rates up to 1 Gbps using the network of power lines that already exists in your home. The SBX-AC1200P uses its power plug to connect to the power lines that already exist in your home. RipCurrent is based on G.
Chapter 2: Product Overview About this Manual This manual covers the SURFboard SBX-AC1200P Network Extender. The model number is on the label affixed to the back of the Network Extender. 1. 2. 3. 4. QR Code. MAC address. Serial number. Model number. Contact Information Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBX-AC1200P for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website.
Chapter 3 Installing the Network Extender Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. If you are installing a Gigabit home networking router (SURFboard or a third-party router) with your SBX-AC1200P, please refer to the Installation and Configuration documentation for your device for setup instructions.
Chapter 3: Installing the Network Extender Indicator Lights for the SBX-AC1200P The Network Extender has several LED indicator lights to assist in troubleshooting. LED Color/Behavior Description Primary LED G.hn Link Quality G.hn Pairing 2.4 Ghz Wi-Fi LED 5 Ghz Wi-Fi LED Solid green Normal operation. Flashing amber WPS pairing mode. Flashing red Start-up mode, or error. Solid green Excellent link. Solid amber Fair link. Solid red Poor link.
Chapter 3: Installing the Network Extender Connectors and Controls The Network Extender has the following connectors and controls: 1. Ethernet: Used to connect the Network Extender with a client device such as a computer, printer, gaming console, router, and so on. 2. G.hn Secure Pairing button: Initiates secure pairing. Note: If you hold the Pairing button for more than 15 seconds, the Network Extender resets its pairing defaults (that is, it loses its connection to any securely paired devices). 3.
Chapter 3: Installing the Network Extender Once you have paired the devices, you can move them to their permanent locations throughout the house. The devices will not lose their network settings unless they are reset. In order to create a secure network, you must securely pair the devices with each other. Secure pairing creates a secure connection between two or more G.hn devices on a power grid. It also allows you to help secure your local area network (LAN) by randomizing your domain name and password.
Chapter 3: Installing the Network Extender Note: The Link Quality LED 2 indicates the signal quality of the G.hn link. Green indicates an excellent link, amber indicates a fair link, and red indicates a poor link. If the LED is red, you may want to move your SBX-AC1200P to a new location to see if you can improve the quality of your G.hn link. Note: If your pairing is not successful, you can reset the G.hn settings for the Network Extender by pressing and holding the Pairing button for at least 15 seconds.
Chapter 4 Managing Your Network Extender Use the ARRIS SURFboard Manager app or the Network Extender Web Manager to view and monitor the configuration settings and operational status of your SBX-AC1200P. Note: To be sure that you access the Web Manager on the correct device, please unplug all other Network Extenders on the network. Attach each unit directly and configure each one individually. See Setting Up Unique IP Addresses (page 30) for more information.
Chapter 4: Managing Your Network Extender Setting Up a Static IP Address in Windows 7, Windows 8, or Windows 10 1. 2. 3. 4. Click the Start menu and type network and sharing into the Search box. Select Network and Sharing Center when it appears. Click Change adapter settings from the left-side menu. Right-click on your local area connection icon and select Properties. Note: You may have more than one Internet connection listed here.
Chapter 4: Managing Your Network Extender Important: If you access the Web Manager through the default IP address (192.168.100.254), you should unplug all of your SBX-AC1200P devices except for the one you are trying to manage. This will help to ensure that you are communicating with the correct device. Important: If you are operating your SBX-AC1200P as a Wi-Fi Router instead of a Network Extender, then you must use Wi-Fi to access the SBX-AC1200P Web Manager.
Chapter 4: Managing Your Network Extender Network Extender Web Manager Menu Options Main Menu Buttons The SBX-AC1200P main menu buttons are displayed along the top of the SBX-AC1200P Web Manager screen. To display the drop-down submenu options, click the menu button. Main Menu Links The SBX-AC1200P main menu and related submenu option links are also displayed along the bottom of the SBX-AC1200P Web Manager screen. To open a submenu option, click the link.
Chapter 4: Managing Your Network Extender Get Help You can choose any of the following three options to obtain help information for any SBX-AC1200P Web Manager function. General help information is available for any SBX-AC1200P menu option when you click the Help button on that page. Help Overview (page 22). Help Links (page 23). Field Level Help (page 23). Help Overview General help information is available when you click Help, Overview on the SBX-AC1200P Main Menu. STANDARD PN 365-095-28246 x.
Chapter 4: Managing Your Network Extender Help Links Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBX-AC1200P Main Menu. The link opens the related configuration screen. Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).
Chapter 4: Managing Your Network Extender 3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Disable LEDs on the Back Panel The Basic LED Control screen lets you disable the LEDs on the back panel of your Network Extender, if you want. To disable the LEDs on the back panel: 1. Click Basic on the SBX-AC1200P Main Menu. 2. Click LED Control from the Basic submenu options. 3. In the LEDs field, select Disabled. 4. Click Apply.
Chapter 4: Managing Your Network Extender Restore Your Gateway Configuration Settings Caution: This action will delete your current SBX-AC1200P configuration settings and allow you to restore a previously saved gateway configuration. Note: After the configuration settings are restored, the SBX-AC1200P will automatically reboot and you will have to log on using the default username (admin) and password (password). 1. Click Basic on the SBX-AC1200P Main Menu. 2.
Chapter 4: Managing Your Network Extender 2. In the Reboot section, select Yes and click Apply. 3. Follow the prompts on the screen to restart your Network Extender and log back in. Reset Your Network Extender to Factory Settings If necessary, you can reset or restore the SBX-AC1200P configuration settings, including your password, back to the default factory settings.
Chapter 4: Managing Your Network Extender 2. In the Restore Factory Defaults section, select Yes and click Apply. 3. Follow the prompts on the screen to reset your Network Extender. Do not power off the Network Extender while it is resetting. The Network Extender will automatically reboot when the reset is complete. 4. Log back in using the default password (password).
Chapter 5 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBX-AC1200P and your wireless devices, you should configure the network extender to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBX-AC1200P is already configured, you can use the SBX-AC1200P Web Manager to set the level of security and access that you want on your home network.
Chapter 5: Protecting & Monitoring Your Wireless Network 6. Confirm that Change Username is displayed in the drop-down selection box. 7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive. Note: The first time that you log in, the Current Username is admin and the Current Password is password. • Make sure No is selected under Restore Factory Defaults. 8. Click Apply to update your user name. STANDARD PN 365-095-28246 x.
Chapter 5: Protecting & Monitoring Your Wireless Network 9. Click the drop-down arrow to select Change Password. 10. Complete each field entry, but note the following: • All fields are case-sensitive. • The Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password.
Chapter 5: Protecting & Monitoring Your Wireless Network Restrict Wireless Access You can restrict access to your wireless network based on MAC address. To restrict access to your wireless network: 1. Click Wireless on the SBX-AC1200P Main Menu. 2. Click Access Control from the Wireless submenu options. 3. Select the tab for the band whose access you want to restrict. 4. In the Selected Network field, choose the network for which you want to restrict access. 5.
Chapter 5: Protecting & Monitoring Your Wireless Network 2. Click Quality of Service from the Wireless submenu options. 3. Choose your configuration settings, and click Apply. Configure Wireless Media Settings 1. Click Wireless on the SBX-AC1200P Main Menu. 2. Click Media from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Choose your configuration settings, and click Apply. STANDARD PN 365-095-28246 x.1 Copyright ARRIS Enterprises, LLC, 2016.
Chapter 6 Operating Your SBX-AC1200P as a Router You can choose to operate your SBX-AC1200P as a Wi-Fi router instead of a Network Extender. If you do this, the Ethernet port on the bottom of the device becomes a WAN port instead of a LAN port. In other words, you will use an Ethernet cable to connect the Ethernet port on your SBX-AC1200P directly to your modem, and your SBX-AC1200P will use Wi-Fi to connect to client devices. You will also use Wi-Fi to access the Web Manager.
Chapter 6: Operating Your SBX-AC1200P as a Router 2. Click Diagnostics from the Status submenu options. 3. In the Select Utility section, select the kind of test that you want to run. 4. In the Ping Test Parameters section, set the parameters that you would like to use for your test. 5. Click Start Test to begin the test. The results will appear in the box at the bottom of the screen. Set Up DHCP The Basic DHCP screen lets you manually assign IP addresses to devices on your LAN. To configure your LAN: 1.
Chapter 6: Operating Your SBX-AC1200P as a Router 2. Click DHCP from the Basic submenu options. 3. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply. 4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve. 5. In the Attached Client List section, select the IP address of any clients that you want to reserve, and click Reserve.
Chapter 6: Operating Your SBX-AC1200P as a Router 2. Click DDNS from the Basic submenu options. 3. 4. 5. 6. In the DDNS Service field, select the DDNS service that you are using. In the Username field, type the username associated with the DDNS account. In the Password field, type the password associated with the DDNS account. In the Host Name field, type the "friendly" name that you want to assign to your SBX-AC1200P. 7. Click Apply to save your changes.
Chapter 6: Operating Your SBX-AC1200P as a Router 2. Click Protection Level from the Firewall submenu options. 3. Click the Firewall Protection Setting drop-down button to select the firewall protection level. Possible values: • • • • Off. Low. Medium. High. Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers. 4.
Chapter 6: Operating Your SBX-AC1200P as a Router To set up Firewall Event Log notifications: 1. Click Firewall on the SBX-AC1200P Main Menu. 2. Click Local Log from the Firewall submenu options. 3. Enter your email address in the Contact Email Address field. 4. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider. 5. Enter the user name for your email account in the SMTP Username field. 6.
Chapter 6: Operating Your SBX-AC1200P as a Router Note: You can set up multiple filters, if necessary. For example, suppose you want to block certain websites at all times, but you also want to block all web browsing on weekdays between 2:00 and 5:00 p.m. You would follow the steps in To Block Certain URL Addresses (page 39) to set up a filter to block that website at all times.
Chapter 6: Operating Your SBX-AC1200P as a Router To Block All Web Browsing 1. At the top of the screen, click the drop-down box and select Block Web Browsing. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6.
Chapter 6: Operating Your SBX-AC1200P as a Router To Block All Internet Use 1. At the top of the screen, click the drop-down box and select Block All Internet. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6.
Chapter 6: Operating Your SBX-AC1200P as a Router To Set Up a Custom Filter 1. At the top of the screen, click the drop-down box and select Block Custom. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Enter the web address of the Internet site that you want to block in the URL field. 5.
Chapter 6: Operating Your SBX-AC1200P as a Router function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. Note: If you enable the firewall and set up custom port triggers, then you must configure the firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 36) for more information. To configure Port Triggers: 1. Click Advanced on the SBX-AC1200P Main Menu bar. 2.
Chapter 6: Operating Your SBX-AC1200P as a Router Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet. IP address Subnet mask Default gateway DNS address (at least one) To set up Port Forwarding: 1. Click Advanced on the SBX-AC1200P Main Menu bar. 2. Click Port Forwarding from the Advanced submenu options.
Chapter 6: Operating Your SBX-AC1200P as a Router 3. Do the following to set up your Local IP Address: a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field. Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field. c.
Chapter 6: Operating Your SBX-AC1200P as a Router Set Up the DMZ Host Caution: The gaming DMZ host is not protected by the SBX-AC1200P Network Extender firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer on your home network to be the DMZ Host.
Chapter 7 Installation Scenarios This section illustrates several different ways that the SBX-AC1200P Network Extender can be installed. SBX-AC1200P Wireless Extender with a SURFboard G.hn-Enabled Router Gigabit home networking throughout the house. STANDARD PN 365-095-28246 x.1 Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
Chapter 7: Installation Scenarios SBX-AC1200P Wireless Extender with a SURFboard Gateway and an SBX-1000P Extender Extend your current internet service to any room, including wireless connectivity. SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and an SBX-1000P Extender Add wireless capability to your current DSL, cable, or satellite modem. STANDARD PN 365-095-28246 x.1 Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
Chapter 7: Installation Scenarios SBX-AC1200P Wireless Extender with a SURFboard Wireless Router and an SBX-1000P Extender Extend your existing wired and wireless network to any room in the house. SBX-AC1200P Wireless Extender with a SURFboard Cable Modem and Several G.hn-Enabled Devices Use the SBX-1000P to connect your other G.hn-enabled devices to the Internet. STANDARD PN 365-095-28246 x.1 Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
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