SURFboard® SBG6900-AC Wireless Cable Modem & Router User Guide
© 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Contents Contents Safety and Regulatory Information .............................................................................................................. vi Getting Started .............................................................................................................................................. 1 Introduction ........................................................................................................................................................................
Contents Set Up WPS on Your Wireless Network...............................................................................................................32 Set Up a Guest Wireless Network ................................................................................................................................33 Change Your Wireless Network Name (SSID) ............................................................................................................36 Change the Wireless Channel ...........
Contents Tables Table 1: SBG6900-AC Package Contents...................................................................................................................... 1 Table 2: SBG6900-AC Front Panel LEDs & Port .......................................................................................................... 3 Table 3: SBG6900-AC Rear Panel Ports & Connectors .............................................................................................
Contents Figure 25 – Login Alerts Screen ....................................................................................................................................25 Figure 26 – SBG6900-AC Web Manager Main Menu Buttons ...............................................................................25 Figure 27 – SBG6900-AC Web Manager Main Menu Links ....................................................................................26 Figure 28 – Help Overview Screen ..............................
Contents Figure 61 – SBG6900-AC Backup and Restore Screen ...........................................................................................59 Figure 62 – SBG6900-AC Reset Button .......................................................................................................................60 Figure 63 – Restore Factory Defaults Screen ............................................................................................................61 Figure 64 – SBG6900-AC USB Connect Screen .....
Safety and Regulatory Information Safety and Regulatory Information i Important Safety Instructions • Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Safety and Regulatory Information • Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or user’s PC. • It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Safety and Regulatory Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.
Safety and Regulatory Information Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz. AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur. Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d.
Safety and Regulatory Information SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Change the Default User Name and Password for instructions or visit the ARRIS Support website at www.arris.com/consumer. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.
Getting Started Getting Started 1 Introduction ® The ARRIS SURFboard SBG6900-AC Wireless Cable Modem & Router is an all-in-one high ® performance wireless DOCSIS 3.0 cable modem and four-port router. It provides high-speed Internet access for your computer and other wireless network devices on your home or small business network. The SBG6900-AC also includes a Wi-Fi Pairing option for quick and easy wireless connections for your WPS-enabled (Wi-Fi Protected Setup) wireless devices.
Getting Started Item Description SBG6900-AC Quick Start Guide Provides basic information for installing the gateway to get it up and running on your home network Additional Items Needed (Not Included) The following items are not included in the product box and must be purchased separately.
Product Overview Product Overview 2 Front Panel WPS button Power Receive Send Online Wireless 2.4 GHz Wireless 5 GHz USB Rear USB Front USB Port Figure 1 – SBG6900-AC Front View Table 2: SBG6900-AC Front Panel LEDs & Port LED Icon Flashing On Not applicable — no LED on button. Not applicable — no LED on button. Note: The Wireless LED will flash Amber to indicate the WPS pairing process is in progress. See Wi-Fi Protected Setup (WPS) for more information. Not applicable — icon does not flash.
Product Overview LED Icon Flashing On Scanning for an upstream (send) channel connection Green: Non-bonded upstream channel is connected. Blue*: High-speed Internet connection with bonded upstream channels. Scanning for an Internet connection. Green: Startup process is completed Green: Wi-Fi enabled with encrypted Green: Any of the following applies: wireless data activity. Amber: WPS Pairing process is underway between the SBG6900-AC and a WPS-enabled wireless device.
Product Overview LED Icon Flashing On Green: Data activity in progress. Green: USB connection is made between the SBG6900-AC and a computer or other USB device. Front & Rear USB Port USB 2.0 port connection to your computer or other USB device Note: * indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area.
Product Overview Table 3: SBG6900-AC Rear Panel Ports & Connectors Port Description Reset Button Recessed button used to reboot the gateway or reset the gateway factory settings. • To reboot (or restart) the gateway, press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release.
Product Overview Gateway Label Figure 3 – SBG6900-AC Gateway Label The gateway label is located on the bottom of the SURFboard SBG6900-AC. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, you will have to contact your service provider for assistance.
Installing the Gateway 3 Installing the Gateway This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Pre-Installation Considerations Before installing the SBG6900-AC: • Check with your service provider to ensure broadband cable service is available in your area.
Installing the Gateway 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional). 2. Connect the other end of the coaxial cable to the Cable connector on the SBG6900-AC. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable (included) to an available Ethernet port on the SBG6900-AC. 4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Setting Up a Wireless Network Connection Setting Up a Wireless Network Connection 4 ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must already have access to a high-speed Internet service in your home before you can set up a wireless network connection or connect wireless devices to the SBG6900-AC. Also, make sure the SBG6900-AC and your computer are connected through an Ethernet connection.
Setting Up a Wireless Network Connection Figure 5 – Gateway Login Screen Note: The Device Status button provides a quick view of the current SBG6900-AC configuration settings and network connection status without having to login to the SBG6900-AC Web Manager (see View Your Gateway Status and Network Connection for more information). 4. Click Login to open the SBG6900-AC Web Manager. The Launch Quick Start Wizard screen displays.
Setting Up a Wireless Network Connection Figure 7 – SBG6900-AC Quick Start Wizard Welcome Screen 6. Click Next to open the Wi-Fi Network Name & Passphrase screen. Figure 8 – SBG6900-AC Quick Start Wizard-Step 2 of 7 Screen 7. Do one of the following to set up your wireless network name in the Network Name (SSID) field: • Keep the default network name or SSID (listed on the SBG6900-AC Gateway label). • Enter a name of your choice for your wireless network.
Setting Up a Wireless Network Connection 8. Do one of the following to set up your wireless network password in the Passphrase / Wi-Fi Security Key field: • Keep the default passphrase or Wi-Fi Security key (listed on the SBG6900-AC Gateway label). • Enter a new password of your choice for your wireless network password. The passphrase or Wi-Fi Security key is the sign-on access code for your wireless network.
Setting Up a Wireless Network Connection Figure 10 – SBG6900-AC Quick Start Wizard-Step 4 of 7 Screen The wizard configures WPA2-PSK (highest wireless network security level) as the default wireless security code for your wireless home network. See Set Up Your Primary Wireless Network to change the wireless security code. 11. Click Next to open the User Security Configuration screen.
Setting Up a Wireless Network Connection • Select the Change Username checkbox and then enter your new user name in both fields. • Select the Change Password checkbox and then enter your new password in both fields. 12. Click Next to open the Review Settings screen and view your wireless network settings. Figure 12 – SBG6900-AC Quick Start Wizard-Step 6 of 7 Screen • Click Apply to accept the wireless network settings and open the Settings Applied screen.
Setting Up a Wireless Network Connection 13. Click Exit to close the Quick Start Wizard. Note: You can either click Print for a printout of your current wireless network settings or write down the network settings for future reference. This can be helpful for later use when logging onto your wireless network or changing your wireless network settings.
Setting Up a Wireless Network Connection Figure 15 – Sample Available Wireless Networks Window 2. Locate and then left-click on the default SBG6900-AC wireless network name or SSID (for example, SBG6900AC-xxxxx) from the Wireless Networks list. Note: xxxxx represents the unique SSID for your SBG6900-AC. The default SSID is also listed on the gateway label on the bottom of your SBG6900-AC.
Setting Up a Wireless Network Connection Note: You have the option to customize your wireless network name or SSID after setting up your wireless network connection for the first time. However, you must use the default SSID listed on the gateway label when installing your gateway. See Change Your Wireless Network Name (SSID) for more information. 3. Select Connect automatically to set up your wireless devices to automatically connect to your wireless home network when they are powered on. 4.
Setting Up a Wireless Network Connection Figure 18 – Network Connection-Create Network Password Window Connect Using the Windows Control Panel 1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. Figure 19 – Control Panel-Network and Sharing Center Window SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Setting Up a Wireless Network Connection 3. Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window. Figure 20 – Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window.
Setting Up a Wireless Network Connection 6. Enter the ARRIS wireless network name or SSID (SBG6900AC-xxxxx) for your SBG6900-AC in the Network name field. The SSID name is located on the gateway label on the bottom of your SBG6900-AC. Note: You have the option to change your wireless network name (or SSID) after completing your initial wireless network connection. See Change Your Wireless Network Name (SSID) for more information. 7.
Setting Up a Wireless Network Connection 1. Power ON your gateway and other WPS-enabled wireless devices that you want to connect to your wireless network. 2. Press and hold the WPS button located on the top of the SBG6900-AC for five to 10 seconds and then release. WPS button Figure 22 – SBG6900-AC WPS Pairing Button 3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled wireless device. 4.
Using the Gateway Web Manager 5 Using the Gateway Web Manager Use the SBG6900-AC Web Manager to view and monitor the configuration settings and operational status of your SBG6900-AC. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information. Note: If you did not purchase your gateway from a retail store, you may notice a few blocked configuration settings in the SBG6900-AC Web Manager that cannot be modified.
Using the Gateway Web Manager Note: If the default user name and password are not working, your service provider may have set up alternate log in credentials. Please contact your service provider or call ARRIS Technical Support for assistance. Figure 24 – SBG6900-AC Web Manager Main Screen Note: The Login Alerts screen will display if you logged in using the default user name and password (see Figure 25). ARRIS recommends changing your username and password for network security.
Using the Gateway Web Manager Figure 25 – Login Alerts Screen 5. Click Close to close the window. -AC Web Manager. The SBG6900-AC Main Screen displays (see Figure 24). Gateway Web Manager Menu Options Main Menu Buttons The SBG6900-AC main menu buttons are displayed along the top of the SBG6900-AC Web Manager screen. To display the drop-down submenu options, click the menu button.
Using the Gateway Web Manager Figure 27 – SBG6900-AC Web Manager Main Menu Links Table 4: SBG6900-AC Web Manager Main Menu Options Menu Option Function Home Returns to the SBG6900-AC Launch Quick Start Wizard main screen. Status Provides information about the gateway hardware and software, MAC address, gateway IP address, serial number, and related information. Additional pages provide diagnostic tools and also allow you to change your gateway user name and password.
Using the Gateway Web Manager Get Help The following three options are available to obtain help information for setting up and configuring your home network using the SBG6900-AC Web Manager. • Overview Help • Help Links • Field Level Help Overview Help Provides general help information for setting up your home network and customizing some of the default network settings. • Click Help on the SBG6900-AC Main Menu bar and then click Overview .
Using the Gateway Web Manager Help Links Provides a concise list of your gateway network configuration settings with applicable links for easy access. • Click Help on the SBG6900-AC Main Menu bar and then click About from the drop-down list. Each link opens the related network configuration screen. Figure 29 – Help Links Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Using the Gateway Web Manager Field Level Help Provides help information for various fields and commands throughout the SBG6900-AC Web Manager. • Click Help located to the right of the applicable field to open the help window. Figure 30 – Field Level Help Screens Exit the SBG6900-AC Web Manager To log out and close the SBG6900-AC Web Manager: • Click Logout located in the upper right corner of the screen above the SBG6900-AC Main Menu buttons.
Configuring Your Wireless Network 6 Configuring Your Wireless Network The SBG6900-AC supports a secure method for setting up multiple wireless access points on your home network. This enables you to designate a secondary network as your guest network for family members, friends, or visitors without giving them access to your files or other devices on your primary network. Set Up Your Primary Wireless Network 1. Open a web browser and log onto the SBG6900-AC to open the SBG6900-AC Web Manager.
Configuring Your Wireless Network Figure 33 – 5 GHz Primary Wireless Network Screen 4. Click the 2.4 GHz or 5 GHz tab to select the wireless frequency range for your wireless network. 5. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network. 6. Do one of the following to set the network name for your wireless network in the Network Name (SSID) field: • Keep the default network name listed in the field (also listed on your gateway label).
Configuring Your Wireless Network • WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key • Unencrypted: network security is not set for your wireless network. This allows access to your wireless network without a Wi-Fi Security key.
Configuring Your Wireless Network 6. Select Enabled in the WPS field to turn ON the Wi-Fi Protected Setup (WPS) network security on your home network and then continue with step 2. - or Select Disabled in the WPS field to turn OFF the Wi-Fi Protected Setup (WPS) network security on your home network and then proceed to step 3 to finish. 7.
Configuring Your Wireless Network Figure 35 – 2.4 GHz & 5 GHz Wireless Guest Network Screens SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Configuring Your Wireless Network 8. Select the guest network from the Selected Guest Network drop-down list. 9. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected wireless guest network. 10. Keep the default guest network name or enter a new name of your choice for your guest network in the Guest Network Name (SSID) field. 11. Select LAN or Guest from the IP Network drop-down list.
Configuring Your Wireless Network 20. Choose the wireless network encryption type in the Encryption field: ο AES – Advanced Encryption Standard: Provides the strongest encryption (recommended) ο TKIP+AES –Temporal Key Integrity Protocol and Advanced Encryption Standard: Allows both AES and TKIP-capable clients to connect to your wireless network 21. Enter any combination of characters and letters for the wireless guest network password in the Passphrase field. 22.
Configuring Your Wireless Network Figure 36 – Change Your Network Name (SSID) and Password Screens 7. Select Enabled or Disabled in the Wireless Network Name (SSID) Broadcast field to make your SSID visible or to hide it from outside wireless clients seeking a wireless network connection. 8. Delete your current wireless network password (passphrase) in the Passphrase field and then enter a new password for access to your wireless network. See Prevent Unauthorized Access for more information. 9.
Configuring Your Wireless Network Do the following to change the wireless channel on the SBG6900-AC: 1. Open a web browser and log onto the SBG6900-AC to open the SBG6900-AC Web Manager. See Start the Gateway Web Manager for more information. 2. Click Wireless on the SBG6900-AC Main Menu bar. 3. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio screen. Figure 37 – 2.4 GHz & 5 GHz Wireless 802.11 Radio Screens 4. Click the 2.
Protecting & Monitoring Your Wireless Network 7 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBG6900-AC and your wireless devices, you should configure the SBG6900-AC to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless home network.
Protecting & Monitoring Your Wireless Network Change the Default User Name and Password To change the default user password: 1. Log in to the SBG6900-AC from any web browser on the computer connected to the SBG6900-AC. 2. Type the Gateway Web Manager IP address, http://192.168.0.1, in the Address bar and then press Enter. The SBG6900-AC Login screen displays. 3. Type the default user password in the Password field as it appears below: • Username: admin • Password: password 4.
Protecting & Monitoring Your Wireless Network Figure 39 – Status Security-Change User Name Screen 7. Complete each field entry, but note the following: ο All fields (for example, Current Username & Current Password) are case-sensitive. Note: For first time logons, the current username is admin and the current password is password. ο Make sure No is selected under Restore Factory Defaults. 8. Click Apply to update your user name. 9.
Protecting & Monitoring Your Wireless Network 11. Complete all three password field entries, but note the following suggestions for your new password: • Refer to the best practices for creating a user password outlined on the previous page, see Prevent Unauthorized Access. • All three Password fields are case-sensitive. Note: For first time logons, the Current Password is the default password (password). • Find a secure place to write down and store your new user name and password.
Protecting & Monitoring Your Wireless Network 2. Click the Firewall Protection Setting drop-down button to select one of the following firewall protection levels: • Off - No security, highest risk • Low - Common security, higher risk • Medium - Safer configuration, modest risk • High - Safest configuration, highest security Note: Selecting Off will disable firewall protection on your home network.
Protecting & Monitoring Your Wireless Network Figure 42 – Parental Control-Change Time Zone Screen 2. Click Current Time Zone drop-down button to select your time zone location. 3. Select Yes or No to automatically adjust the time on your SBG6900-AC for Daylight Saving Time. 4. Click Apply to set the time zone. 5. Click Create to continue setting up Parental Controls. Figure 43 – Firewall Parental Control Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.
Protecting & Monitoring Your Wireless Network 6. Enter a name for the user profile that you want to create in the Description field. 7. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 8. Enter the web address of the Internet site that you want to block or access in the URL field. 9. Enter the Starting port number of the in the Start Port field. 10. Enter the Ending port number of the in the End Port field. 11.
Protecting & Monitoring Your Wireless Network 3. Enter the least significant byte of the starting IP address for the range you are setting up in the Start Address field. 4. Enter the least significant byte of the ending IP address for the range you are setting up in the End Address field. 5. Select Enabled to activate the IP address filter. 6. Repeat steps 3 thru 5 for each additional range of IP addresses that you want to block Internet access. 7. Click Apply to create your IP filters.
Protecting & Monitoring Your Wireless Network Set Up Port Filtering Port filtering allows you to define port filters to prevent all devices from sending outgoing TCP/UDP traffic to the WAN on specific IP port numbers. By specifying a starting and ending port range, you can determine what TCP/UDP traffic is allowed out to the WAN on a per-port basis. Note: The specified port ranges are blocked for ALL computers, and this setting is not IP address or MAC address specific.
Protecting & Monitoring Your Wireless Network Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on your home network. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Protecting & Monitoring Your Wireless Network 11. Click Apply to create your port triggers. 12. Repeat steps 3 thru 11 for each additional port trigger you want to create. Set Up Port Forwarding You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the Internet.
Protecting & Monitoring Your Wireless Network Figure 50 – Create Forwarded Ports Screen or Advanced Port Forwarding Screen 5. Do either of the following to set up the External IP Address: ο Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field (select a specific port from the Commonly Forwarded Ports drop-down list or see Figure 51 for the list).
Protecting & Monitoring Your Wireless Network Figure 51 – Commonly Used Forwarded Ports List Note: To map a port, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. Figure 52 – Forwarded Ports Screen 12.
Protecting & Monitoring Your Wireless Network 14. Select BOTH, UDP, or TCP from the Internet protocol Type drop-down list. 15. Do either of the following to set up the Private IP address: • Enter a specific remote IP address of your choice in the Private IP address field. • Enter the specific port numbers in the Private port field. • This allows incoming data traffic on the specified ports from only one remote IP address.
Protecting & Monitoring Your Wireless Network Set Up Firewall Event Log Notifications When a firewall attack is detected on your home network, a separate email alert notification is generated and a local log or report of the event is created. You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBG6900-AC. See Local Log for more information. To set up Firewall Event Log notifications: 1. Log in to the SBG6900-AC Web Manager. 2.
Protecting & Monitoring Your Wireless Network To store remote Firewall logs: 1. Log in to the SBG6900-AC Web Manager. 2. Click Firewall on the SBG6900-AC Main Menu bar. 3. Click Remote Log from the Firewall submenu options. Figure 55 – Firewall Remote Log Screen 4. Select all desired event types that you want to monitor. This will activate the SysLog monitoring feature. 5. Enter the last digits from 10 to 254 of the SysLog server’s IP address.
Managing Your Gateway and Connected Networks 8 Managing Your Gateway and Connected Networks View the Gateway Status Using the Device Status Button You can use the Device Status button on the SBG6900-AC Login screen to obtain a quick view of the current configuration and network connection status of your SBG6900-AC without having to login to the SBG6900-AC Web Manager. 1. Open any web browser on the computer connected to the SBG6900-AC. 2. Type the default LAN IP address, 192.168.0.
Managing Your Gateway and Connected Networks View the Gateway Product Information The Status Product Information screen displays general product information, including the software (or firmware) version and the current network connection status of the SBG6900-AC. To open the Utilities System Information screen: 1. Log in to the SBG6900-AC Web Manager and then click Status on the SBG6900-AC Main Menu. 2. Click Product Information from the Status submenu options. 3.
Managing Your Gateway and Connected Networks Figure 59 – Status - Connection Screen View the Gateway System Event Logs You can use the Event Log screen to view the list of activity, events, and alerts detected on your SBG6900-AC. The information recorded in the system event log may be helpful to your service provider to diagnose and correct any problems that may occur with your SBG6900-AC. To open the Status Event Log screen: 1. Log in to the SBG6900-AC Web Manager. 2.
Managing Your Gateway and Connected Networks Figure 60 – Status – Event Log Screen 4. Click the Refresh button (F5) on your computer to update and view the latest system log information. Note: To print the system log on your connected (wired or wireless) printer, click Ctrl P and follow the steps you normally use for printing. Back Up Your Gateway Configuration Settings You can save a backup copy of the current gateway configuration settings to your local computer.
Managing Your Gateway and Connected Networks To create a back up copy of your gateway settings: 1. Click Basic on the SBG6900-AC Main Menu. 2. Click Backup and Restore from the Basic submenu options. Figure 61 – SBG6900-AC Backup and Restore Screen 3. Click Backup and then click OK at the “Select ‘Save’ when prompted“ message. The following message will display: 4. Click Save to create a backup file of your SBG6900-AC configuration on your computer. The GatewaySettings.
Managing Your Gateway and Connected Networks Reset Your Gateway Configuration Settings At any time, you can reset the SBG6900-AC gateway configuration settings, including your user name and password back to the default factory settings.
Managing Your Gateway and Connected Networks Reset Gateway Using the Web Manager From the SBG6900-AC Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBG6900-AC Main Menu. 2. Click Security from the Status submenu options. Figure 63 – Restore Factory Defaults Screen 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password, and restore the original gateway configuration. The following message will display: 5. Click OK.
Managing Your Gateway and Connected Networks WARNING! Resetting the SBG6900-AC will delete your current gateway configuration settings (including any custom user names and/or passwords) and restore the gateway configuration back to the factory defaults. Set Up Your USB Storage Device The SBG6900-AC has one USB 2.0 port that can only be used to connect a USB hard drive or flash drive.
Troubleshooting Tips A Troubleshooting Tips If the solutions listed in this section do not solve your problem, contact your service provider for assistance. You may have to reset the SBG6900-AC configuration to its default factory settings if the gateway is not functioning properly. Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons and Error Conditions.
Troubleshooting Tips Gateway Problem Possible Solution Cannot Send or Receive Data (continued) • If you have cable television, check your television to ensure your cable service is operating properly. • Check the IP address. Call your service provider if you need an IP address. • If none of the above solutions resolve the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for further assistance.
Troubleshooting Tips LED Icon Status If, During Startup: If, During Normal Operation OFF Wireless is disabled or wireless device is not detected. Wireless device is not connected to the network. OFF Wireless is disabled or wireless device is not detected Wireless device is not connected to the network. OFF USB device is not detected USB device is not connected Rear & Front SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc.
Warranty Information B Warranty Information SURFboard SBG6900-AC Wireless Cable Modem & Router ARRIS Enterprises, Inc. (“ARRIS”) Cable Operator or Service Provider Arrangements (SURFboard). If you did not purchase this Product directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this Product to you, the end-user.
Warranty Information IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-27293 x.
