Installation Guide
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by
any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered
trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be
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ARSVD01670-a 10/2015
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom of
your SBG6900-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and Serial number (see S/N) listed on the
gateway label.
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
Support Information
Card
What You Should Know
The SBG6900-AC is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide ultra high-speed
wired or wireless Internet access from your computer and other
wireless network devices on your home or small business network.
The SBG6900-AC connects to the existing coaxial cable connection
in your home and does not require any new wiring.
This quick start guide will help you install your SBG6900-AC and set
up a secure wireless network connection on your home or small
business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices must
support 802.11ac. For optimal performance with 802.11ac, you
should connect any wireless devices using older networking
protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz
wireless network).
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6900-AC User
Guide for more information. It is available online at the ARRIS
Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support
website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network. It is highly
recommended that you change the network name or add
additional wireless networks.
• WI-FI SECURITY KEY - Wireless network password to
access your wireless network. It is highly recommended
that you change the default Wi-Fi Security Key to a more
secure password to protect your wireless network from
unauthorized access.
• S/N - Gateway serial number. Your service provider may
request this number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.
Gateway Label
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you
may have to contact your service provider for assistance. To save
time, make sure you have the Gateway model name
(SBG6900-AC), HFC MAC ID, and Serial Number (S/N) listed on the
gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for
assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.
SBG6900-AC
Wireless Cable Modem Gateway