SURFboard® SB6190 DOCSIS® 3.0 Cable Modem User Guide November 2016 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions............................................................................................ 5 FCC Statements.................................................................................................................. 7 Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9 2. Getting Started ....
8. Warranty Information ........................................................................................... 29 PN 365-095-28610 x.3 Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and Regulatory Information CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands.
Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling Your ARRIS Equipment When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6190 DOCSIS® 3.0® Cable Modem provides a secure high-speed broadband connection to the Internet and other online services on your home or small business network. You can use your SB6190 to directly connect a computer to your home or small business LAN through an Ethernet connection. This guide provides a product overview and instructions for installing your SB6190 and monitoring your cable modem and network operational status.
Chapter 2: Getting Started Item Description Support Information Card Contact information for obtaining technical support assistance with your SURFboard device SB6190 Quick Start Guide Basic information for installing the cable modem and connecting to the Internet on your home network.
Chapter 3 Product Overview Front Panel Figure 1: Table 2. LED Icon SB6190 Front View SB6190 Front Panel LED Icons Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for a downstream (receive) channel connection. Green: Non-bonded downstream channel is connected. Blue *: High-speed Internet connection with bonded downstream channels. Scanning for an upstream (send) channel connection. Green: Non-bonded upstream channel is connected.
Chapter 3: Product Overview Rear Panel Figure 2: Table 3. SB6190 Rear View SB6190 Rear Panel Ports & Connectors Description Reset Button Can be used to reboot the cable modem or reset the cable modem settings. To reboot (or restart) the modem, press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release.
Chapter 3: Product Overview Cable Modem Label Figure 3: Sample SB6190 Cable Modem Label The cable modem label is located on the bottom of your SB6190. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Cable Modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB6190 to Your Computer Before installing the SB6190: Check with your service provider to ensure broadband cable service is available in your area.
Chapter 4: Installing the Cable Modem 5. Connect the power adapter (included) to the Power port on the rear of the SB6190. 6. Plug the other end of the power adapter into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON the SB6190.
Chapter 5 Using the Cable Modem Web Manager The SB6190 Web Manager is available to view and monitor the SB6190 operational status and network configuration settings. You can also use the web manager to reset or reboot your SB6190. Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters.
Chapter 5: Using the Cable Modem Web Manager Figure 5: SB6190 Status Screen Note: If you cannot access the HTML pages in the SB6190 Web Manager, please contact ARRIS Technical Support for assistance. SB6190 Web Manager Screen Options Menu Buttons and Links You can use the web manager buttons or links to view the status and network configuration screens for your SB6190. The SB6190 menu buttons are displayed along the top of the SB6190 Web Manager screen (see Figure 5).
Chapter 5: Using the Cable Modem Web Manager Figure 6: SB6190 Web Manager Menu Buttons The SB6190 menu links are displayed along the bottom of the SB6190 Web Manager screen. To display a specific web manager screen, click the menu link. Figure 7: Table 4. SB6190 Web Manager Menu Links SB6190 Web Manager Screen Options Screen Option Function Displays startup diagnostic information for the cable modem. Also provides the current network connection status of the cable modem.
Chapter 5: Using the Cable Modem Web Manager Get Help The Help feature provides a brief description for the SB6190 Web Manager screens. Click the Help menu button or link on the SB6190 Web Manager screen to open the SB6190 Help screen. Figure 8: SB6190 Help Screen Exit the SB6190 Web Manager To exit the SB6190 Web Manager: Click (Close button) in the upper right corner of the web browser window to exit the SB6190 Web Manager and close the web browser window. PN 365-095-28610 x.
Chapter 6 Monitoring Your Cable Modem and Connected Network Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Network Connection Status The SB6190 Status screen displays the current connection status of the SB6190 as well as the downstream and upstream bonded channel connections for receive and send data transmissions. To open the Status screen: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2. Click the Status menu button or link on the SB6190 Web Manager screen. The SB6190 Status screen displays.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Event Log The SB6190 generates a running log of the activities, events, and alerts detected during the cable modem operation. Note: This information may be useful if you have to contact ARRIS Technical Support or your service provider to help diagnose and correct any problems that may occur with your SB6190. To open the Event Log screen: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Configuration Settings The SB6190 Configuration screen displays the downstream frequency and upstream channel connection to the network. When the SB6190 successfully connects to the network, it stores the connection frequency to automatically connect whenever you log back in to the SB6190.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 13: SB6190 Restore Factory Defaults Configuration Screen 3. Click Restore Factory Defaults. The following message displays: Figure 14: Restore Factory Defaults Dialog Box 4. Click OK to continue. The SB6190 Web Manager will automatically open when the Restore Factory Defaults process is finished. Restart the SB6190 To reboot the SB6190: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 15: SB6190 Restart Cable Modem Configuration Screen 3. Click Reboot. The following message dialog will display: Figure 16: Cable Modem-Reboot Dialog Box 4. Click OK. The following message will display: The device has been reset… RELOAD. 5. Click RELOAD to open the SB6190 Web Manager.
Chapter 7 Troubleshooting Tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6190 front panel LEDs (see Front Panel LED Icons and Error Conditions) for more information). You may have to reset the SB6190 configuration to the default factory settings if the SB6190 is not functioning properly.
Chapter 7: Troubleshooting Tips Modem Problem Possible Solution Cannot Access the Internet Check that all cable and power connections on your cable modem and computer are properly connected. Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front Panel LED Icons and Error Conditions The SB6190 front panel LED icons provide status information for the following error conditions: Table 6.
Chapter 8 Warranty Information SURFboard SB6190 DOCSIS 3.
Chapter 8: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
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