Full Product Manual
Table Of Contents
PN 365-095-32810 x.2 SBV3202 DOCSIS® 3.0 Telephony Modem for Xfinity® Customers User Guide
© 2018 ARRIS Enterprises, LLC. All rights reserved. 4
6. Using the Telephony Modem .................................................................................. 28
Indicator lights for the SBV3202 ...................................................................................... 28
Battery mismatch .................................................................................................... 28
Wiring problems ..................................................................................................... 28
Patterns: normal operation .................................................................................... 29
Patterns: startup sequence ..................................................................................... 29
Using the Reset button ........................................................................................... 30
Booting from the battery ........................................................................................ 30
7. Using the Telephony Modem Web Manager ........................................................... 31
SBV3202 Web Manager menu links ................................................................................ 31
Status screen ........................................................................................................... 32
HW/FW versions screen ......................................................................................... 32
Event log screen ...................................................................................................... 33
Registration status (CM state) ................................................................................ 34
8. Troubleshooting ..................................................................................................... 35
The SBV3202 is plugged in, but the power light is off ..................................................... 35
I'm not getting on the Internet ........................................................................................ 35
I'm not getting on the Internet (Ethernet) ...................................................................... 35
I can get on the Internet, but everything is slow ............................................................ 36
I don't have a dial tone when I pick up the phone .......................................................... 36
Contact ARRIS consumer support .................................................................................... 37
9. Warranty Information ............................................................................................. 38
10. Glossary .................................................................................................................. 40